1. ANGELICA N. DIAZ
281.382.0356
adiaz2019@gmail.com
SUMMARY
A result focus individual seeking an opportunity to continue my professional development by utilizing
my communication, organization, and peoples skills. Enjoy challenges and adapts quickly, very people
oriented which has helped me bring together diverse viewpoints, personalities and resources to achieve a
win-win situation by understanding the intent of the individual. Strong written, oral, interpersonal, and
critical thinking skills. Works well independently or as a group member and detail oriented.
PROFESSIONAL EXPERIENCE
Houston Methodist Hospital- Outpatient Cancer Center- Centralized Scheduler II (September 2013 Present)
 Scheduling doctor’s orders along with all cycles in the PHS system and registering those appointments in
the HIS system for insurance purposes. Assisting the research team in scheduling their patients for
treatment as well.
 Responsible for processing doctors’ orders and submitting information in Athena Database for
authorization and certification of insurance.
 Training new employees and cross training existing employees for the scheduling department.
Interviewing prospective employees for the outpatient cancer department.
 Was able to delegate and breakdown department roles and responsibilities to better be able to assist
patients in scheduling.
 Helped create ideas for events to improve patient satisfaction as well as employee satisfaction.
Phelps State Farm Insurance- Office Assistant (July 2009- September 2013)
 Scheduled appointments for customer service representatives and printed all necessary paper work and
forms for scheduled meeting.
 Coordinated receptionist schedules to insure that coverage was available in their absence. Answered
phones, processed payments, and updated costumer profiles. Performed basic office duties, such as filing,
faxing, copying and more.
 Was able to come up with a rotation system that would better help the receptionist cover the lobby in
order to keep customers satisfied.
 Volunteered for different events such as the Deer Park Independent Bike Run, Adopt a Family and deliver
goods to the less fortunate.
Payless Shoe Source- Sales Associate/Key Carrier (November 2008- July 2009)

2.  Performed customer service, operated the register, incoming and outbound phone calls, and processing
shipment.
 Responsible for counting money and balancing, and filling out the necessary paperwork when opening
and closing the store.
 Was able to organize roles of employees that were working under my supervision to keep the store clean
and so that all employees felt needed and were able to end the day at a better time.
Lane Bryant- Sales Associate (September 2006- August 2008)
 Assisted customers with purchases, returns and customer problems.
 Accountable for working the register and assembly of merchandise sets.
EDUCATION
Lamar University- Graduate (August 2014-2017) - Master’s Degree in Clinical
Mental Health Counseling as well as License in Professional Counseling.
University of Houston-Clear Lake Undergraduate (May 2011) - Graduated with a Bachelor’s Degree in
Psychology
PROFESSIONAL AND EDUCATIONAL DEVELOPMENT
July 2016- Texas Teachers- EC-6 Certification
January 2015-Member of the Honor Society for the School of Education at Lamar University
December 2014 -Presenter-UHCL Student Research Conference- “Discrimination Among Hispanics in
the Workforce”
April 2013-Presenter- UHCL Student Research Conference- “Does Induced Stress Influence the
Perception of Others Facial Expressions/Emotions”
May 2011-Lifetime Member of National Student Leadership and Success- Sigma Alpha Pi University of
Houston- Clear Lake
May 2011-Awarded National Excellence in Leadership Certificate- University of Houston-Clear Lake
August 2010-May 2011-Member of Latino Student Organization- University of Houston- Clear Lake

3. References
Business
References:
Silvia Taylor
24234 Lake Patch Circle
Katy, TX 77493
713.305.8599
Ashley Verzwyvelt
13109 Hampton Bay Dr.
Pearland, TX 77584
832.407.7883
Jessica Klein
2219 Greenhouse Rd. Apt 2121
Houston, TX 77084
832.655.4573
Personal
References:
Mrs. Sonia Estrada
409 Avenue H
Houston, TX 77587
713.946.7392
Brandy Fyffe
1602 W. Clay St.
Houston, TX 77019
469.685.2293
Erin Amaro
1904 S. Palm Ct.
Pasadena, TX 77502
713.304.1352