1. Roslyn Christine Cross
8603 Rockmont Ct
Missouri City TX, 77489
(832) 921-6406/(713)970-7264
rozcross@outlook.com
rozcross@gmail.com
OBJECTIVE
I have over 10 years’ experience in Clerical Administration, Customer Service, Filing, Administrative
Assistance, Collections and Health Care. I am seeking professional growth with opportunities of
advancement.
EDUCATION
University of Phoenix, Houston, TX June 2010 – June 2013- Graduated Associates Degree
Business Management
SUMMARY OF QUALIFICATIONS
 Provision of quality Customer Service, excellent communication skills & Leadership
 Ability to follow instructions precisely.
 Reserved, cool composure, resistant to pressure, extremely persistent.
 Ability to work, think, plan, communicate and stand all day to get the job done.
 6 years Retail Sales, 2 of those years as Assistant Manager
 Ability to train, and share my knowledge and duties of the job with new employees
 Knowledgeable of Microsoft Word, Excel, Access, PowerPoint, Quick-books, Internet, and Outlook.
Fast learner with other computer systems.
 Work great independently, and with a team.
 Type 50 wpm/9000ksph, Data Entry, and 10-key by touch and sight
 Worked in fast paced, high quality and high volume establishments where accuracy is a requisite.
 Reliant upon experience, training and judgment for planning activities to accomplish goals.
 Accounts Payable/Receivable and Payroll experience.
 Experience in Multi-Phone Lines, Copier, Fax, Filing, and Scanner
 Have experience with Insurance Claims and Policy's, Medical Records, Business Office in a Clinic
environment.
EXPERIENCE
MHMRA of Harris Count
7011 Southwest Freeway
Houston TX 77042, February 25, 2013 - Present employment
Revenue Management (Medical Billing and Collection)
Duties Consist of; Calling Health Insurance Plans to retrieve payment for client services, Inputting denials
into Anasazi system, and following up on them during the week using Excel Spreadsheets, working directly
with Supervisor and Management to get insurance plan to pay for client services, Print out A/R reports,
and Denial Reports, work private and manage care insurance plans, familiar with TMHP, managed care,
and private care websites.
Evins Personnel
Mangum Rd
Houston, TX August 2011 – February 22, 2013
MHMRA of Harris County
Health Information Technician -Retrieved Medical Records for Social Workers, Physicians, and Auditors
for their review, organized medical records for scanning, open and closed medical records, Researched
medical record information, Made sure medical records where signed by Social Workers and Physicians.
Business Office Coordinator
Duties Consist of; Making Appointments for clients, Checking clients in for appointments and calling
Physician or Social worker to let them know that their appointment is present, Reschedule appointments,
Intakes, attaining appointments for following day, making sure patient financial information is up to date,
Checking eligibility of client medical insurance, using TMHP website, Claim MD, and Private Medical
Insurance Websites.

2. Unemployed from August 2010 – August 2011
Full time Student at the University of Phoenix
Sodexho Health System
1504 Ben Taub Loop
Houston TX – July 2008 – October 2010
Other Experience:
I have worked as a Medical Records Specialist at Rhode Island Hospital for 4 Years, familiar with outpatient
and inpatient records, organizing charts, researching charts to see if important documents were signed or
dictated by Physicians. I worked with the Correspondence Department to retrieve patient information for
legal purposes. Worked directly with physicians, Auditors, Medical Records Directors, Social Workers, and
Service Coordinators to locate medical records that need to be dictated, signed or reviewed, and assisted
Medical secretary with release of information forms for patient records to be mailed or faxed to physician’s
office.
I have medical terminology knowledge; I have worked in a Physician Office as Medical Assistant, made
appointments for patients, viewed medical records for Physicians, and made phone calls to retrieve
medical information from patient’s previous physician.
I worked at the Providence School Department as an Administrative Assistant for The Principle and
Assistant Principles of the Providence schools. Responsibilities consist of working in front office to sign
students into school, print out absence and tardy reports of students, order school bus passes, lunch
forms, and typing memorandum to teachers for Assistant Principal or Principal, and inputting them into
teachers mail slots. I mail out letters to student parents to inform parent of student absences, tardiness,
and parent teacher meetings.
I was an Administrative Assistant to the Director and Assistant Director of the Transportation Department
at the Rhode Island Public Transit Authority.
I was also a Secretary for an outside sales department for a piping technology corporation. I research
information for the sales department, scheduled flight, car and hotel reservation for the outsides sales
department, President and Vice President of the company, typed out and sent letters to customers and
potential customers.
Skills: Typing, working with Excel, Word, PowerPoint, QuickBooks, Access, Anasazi, Data Entry, Filing,
Scanning, Faxing, Answering Phones, Internet, and email. I am a fast learner when it comes to other
computer systems and technology.
References:
Michael Dangerfield, MHMRA, Health Information Technician (Supervisor)
Email: Micheal.Dangerfield@mhmraharris.org at MHMRA through Evins Personnel.
Phone: 713-970-7000 Known 4 years
Allison Bangura
Email: Allison.Bangura@mhmraharris.org Business Office Coordinator (Supervisor)
Phone: 713-970-3402 at MHMRA through Evins Personnel
Known 4 years
Flourance Williams
Email: Flo.Williams@mhmraharris.org Co-Worker At MHMRA (Revenue Rep)
Phone: 713-970-7379 known 2 years