1. MATTHEW W. OUDEN
3427 Castle Hill Dr. • Woodbridge, VA 22193• 540-394-5786 • mouden703@gmail.com
Skills
 Software: Microsoft Office(Access, Excel, PowerPoint, and Word); VMWare; Microsoft Windows
Operating Systems Windows XP, 7 and 8; SharePoint
 Hardware: Dell desktops; Apple laptops; Computer assembly and disassembly; hardware installations
and swaps; laptop monitor replacement; CPU replacement
 Networking: Networking experience (running cables, troubleshooting connections, identifying and
activating ports, router configuration, switches, Wi-Fi router)
 Support: Helpdesk: customer service support (email, phone, in person, and delivery)
Experience
National Aeronautics Space Administration Washington D.C.
Customer Engagement Management/ Quality Assurance Asst. February 2016 –July 2016
 Responsible for the documentation of all the users electronic devices for multiple agencies throughout
NASA
 Conducted the outreach to users of all organizations to collect feedback on services provided by the
quality assurance team.
 A part of a team responsible for finding and correcting processes used by the Information Technology
team in regards to customer satisfaction.
 Tasked with the recording and inputting of data into the NASA HQ SharePoint.
 Conducted daily desk visits and provided excellent customer service to contracted and government
employees.
United States Marine Corps Beaufort. SC
Air Traffic Controller/ Military Police Sept 2011 – Nov 2014
 Controlled up to four jets in air traffic at a time
 Maintained ground traffic on the airfield with multiple aircraft and or vehicles simultaneously.
 Recorded, documented and transferred flight data information for 30 aircraft to base ops daily.
 Responsible for checking the identification of all personnel seeking to gain access to the military
installation.
 Tasked with inspecting all vehicles deemed suspicious.
 Responsible for the apprehending of violators of the Marine Corps Air Station rules and regulations.
Education
Year Up / Northern Virginia Community College Arlington, VA
Information Technology Training September 2015 – Present
 Enrolled in a leading national career development program with 250 corporate partners graduating
2,000 students annually across thirteen cities; the one-year program includes college-level coursework,
career training, and a six month corporate internship
 Participated in Information Technology track, which prepares students primarily for roles in desktop
support, IT help desk, and business operations
 Earned 15 college credits in Information Technology and English in partnership with Northern Virginia
Community College; mastered coursework in computer networking, computer troubleshooting and
repair, business writing, professional skills, personal finance, customer service, and critical thinking;
completed Cisco IT Essentials course material via Year Up, a Cisco Networking Academy