1. CONSTANCE E. JONES
1235 Eastern Rd., Wadsworth, Ohio 44270, Phone:(330) 256-0225 ♦ connie0734@yahoo.com
PROFESSIONAL SUMMARY
Results driven and highly qualified professional with a passionate vision for student success. A solid leader with over
18 years’experience. Strong background in post-secondary education; private, public and not for profit arenas.
Demonstrated ability to energize and positively influence staff/team members. Skilled strategic planner with a sense
of urgency to deliver focused solutions that increase organizational effectiveness. Analyticaland budget minded
professional with excellent communication skills.
SKILLS
Strategic Planning Student Satisfaction
Auditing and Compliance Staff Development/Training
Default Prevention Quality Assurance Management
Data Research and Analysis Staff HR Duties
Operations Management Vendor Research/Analysis
Project Management Budgeting
Financial Aid Organizational Effectiveness
WORK HISTORY
Director, Default Prevention - 01/2013 to Current
Lincoln Educational Services (LincolnTech/College/University) – Plymouth Meeting, PA
Direct responsibility of all Cohort Default Rates at all levels.
Directed set-up of Default Prevention Department call center policy and procedures in regards to operations.
Create and maintain operating budget.
Established procedures for reviewing/processing all challenges and appeals through EDConnect,NSLDS and
ECDR websites for submission to the DOE.
Created CDR trending reports to track progression and evaluate data for presentations and reporting.
Created and implemented quality assurance proceduresand reports for tracking activities at all levels.
Oversee Financial Literacy Advisors at campus levels.
Recruit and train staff in extensive customer service and financial literacy counseling, as well as call center
policies and procedures.
Responsible for contact with outside vendors to review, test and evaluate various products as they relate to the
operations and company goals.
Analyze key aspects of the department to evaluate the factors driving results and summarize results into
presentations.
Developed methods to establish and clarify department objectives.
Review and evaluate loan servicer procedures,reports and professional access asit relates to daily processes at
all levels.
Implement and create campaigns and marketing material as it pertains to default prevention and financial
literacy: door-to-door, postcards,texting, and emailing, direct drops and global connect.
Manager, Financial Aid - 11/2009 to 05/2012
Orleans Technical Institute – Philadelphia, PA
Directed department on eligibility and awarding of all Title IV funding.
Assisted in all auditing and accreditation visits and/or submission of reporting.
Ensured established processes were followed in a compliant manner with all federal,state,accreditation and
in-house guidelines.
Created,implemented and trained staff in quality assurance and productivity.

2. Worked with management team in areas relating to retention of students.
Analyzed data to establish high risk areas for retention, default, and placement.
Assisted students and staff with submission of VA benefits.
Processed/reviewed FAO packages for accuracy and productivity to keep FA flowing timely to meet compliance
and institutional deadlines.
Director of Financial Aid - 02/2007 to 11/2009
Everglades University (Keiser University) – Sarasota, FL
Directed eligibility and awarding of all Title IV and other funding to students.
Reviewed and processed all verifications to meet all guidelines.
Recruited, hired and trained staff on Title IV processing, compliance and guidelines.
Responsible for orientation of new students.
Processed Subsidized, Unsubsidized, Parent Plus,and alternative loans at all levels through in house and third-
party company.
Worked with management team to ensure collective partnering between departments to reach our IEP's and uphold
the mission statement.
Counseled students and staff on default prevention measures through workshops and exit interviews.
Student Loan Specialist - 08/1997 to 01/2007
The University of Akron – Akron, Ohio
Monitored and analyzed student accounts using PeopleSoft, MVS,& CashNet.
Counseled students on their financial aid and how it affects their accounts.
Created payment plans for students and tracked accounts each semester.
Managed orientation and exit interview for students and parents.
Managed special projects for Finance Director and Business Manager
Perkins loan analysis and cohort default procedures.
Liaison between Ohio Attorney General and UOA for account analysis.
EDUCATION
Western Governors University:
MBA: Business Administration, Current-Projected Graduation 2017
Fort Hays State University:
Bachelor’s Degree: Business, 2011
The University of Akron:
Associate of Applied Business: Business, 2006