1. Haylea Nicole Cook
(317) 750-1979  hayleacook@icloud.com  7825 Rea Rd. Apt. 192 Indianapolis IN, 46227
Summary
Motivated Healthcare Professional with experience in multiple hospitals and nursing homes, seeking an opportunity to
exercise healthcare management, critical thinking, problem solving, leadership and administrative skills. I have a strong
interest in business and finance and a passion for using teamwork to solve complex problems. Areas of expertise
include:
 Management
 Human Resources
 Finance
 Budgeting
 Marketing
 Behavior Analysis
 Data Entry
 ICD-10
 Database Administration
 Critical Thinking
 Customer Service
 Wellness/Nutrition
Internships
Guest Relations/Subject Matter Expert, Community Hospital South
Responsibilities:
 Medicare/Medicaid
 Answer questions pertaining to billing and finance
 Direct patients and families to appropriate locations
Human Resources Associate, Columbus Regional Hospital
Responsibilities:
 ICD 9/ICD-10 transition
 Design and implement wellness plan for the community; track results
 Data entry for human resources, benefits, insurance and compensation
Work Experience
Assistant Manager, Bartender, Server, Flashbacks Family Bar & Grille [2012-Present]
Responsibilities:
 Customer Service
 Create and maintain
relationships
 Maintain positive attitude
 Train new employees
 Effective communication
 Conflict resolution
 Accurate money
transactions/Finances
 Serve beverages/food
KEY OBJECTIVE RESULTS:
 Five years of customer service
 Proficient at maintaining fast paced environments
 Ability to change communication styles quickly
 Led many new employees to financial success through training and new ideas
 Generated new customers throughout advertisement ideas and social media

2. 2
Non-Licensed Professional Caregiver, Rose Gate Nursing Home (ASC) [2015-2016]
Responsibilities:
 Increase hand/eye coordination
in patient
 Ensure proper diet/nutrition in
patient
 Maintain positive attitude
 Create memory games for
dementia patients
 Incorporate strength and
exercise programs
 Increase communication
between nurse and patient
 Conflict resolution
 Chart progress in behaviors
KEY OBJECTIVE RESULTS:
 Increased patient and family interactions and communication
 Expert at daily behavioral charting for patient
 Ability to change communication styles quickly per patient
 Ensured creativity for patient for daily activities
 Formed and maintained relationships with patient
Transferable Skills
Strong Communication (Written and Verbal) Microsoft Office Suite 2016 (Word, Excel, PowerPoint, Outlook)
Leadership Teamwork Perseverance Prioritization Problem Solving Flexibility Quick Learner Adaptable
Persuasion Conflict Resolution Conflict Mediation Creativity
Education
Indiana UniversityPurdue UniversityIndianapolis (IUPUI) [2012 - 2016]
Major: Healthcare Management/Hospital Administration
Cumulative GPA: 3.8/4.0 Salutatorian in program, Magna Cum Laude
Awards: President’s List/Dean’s List (2012 – 2016), American College of Healthcare Executives
(ACHE), National Society of Leadership and Success
Volunteer Experience
Patient Caretaker, Community Hospital South Cancer Center
Food Handler (seasonal and Holidays), Servants Heart Food Bank
Animal Caretaker, Southside Animal Shelter, Indianapolis Humane Society