1. WILLIAM S. CHANDLER
P O Box 2349 (623) 466-6074
Litchfield Park, Arizona 85340 Email:wchandler6@cox.net
SUMMARY
Strong leader with broad experience in college enrollment services, student services, policy planning
and implementation of office protocol and management. Extensive experience leading teams of direct
and indirect reports to deliver successful projects and tasks to meet the needs of students/college .
Skilled at effectively managing and delivering results on multiple complex projects. Also able to
effectively communicate at all levels within an educational setting. Diverse experience in:
PROFESSIONAL ACCOMPLISHMENTS
Management
• Successfully coordinated and managed an Admissions/Enrollment/Assessment division of a
community college Skill Center on an interim basis.
• Successfully coordinated all day to day functions of an Admissions/Enrollment/Assessment
procedural adjustment in a community college setting.
• Established strong communication, organizing, planning, delegating, and problem solving skills.
• Oversaw all monthly and yearly office supply inventories.
• Managed wage and salary structures for employees in a college setting.
Employee Relations
• Using skillful evaluation, assessment, and interviewing skills, hired several teams for department.
• Hired, trained, supervised, and evaluated employees in a college setting.
• Facilitated effective training and follow-up programs which minimized employee turnover.
• Implemented stringent record keeping assurance, by maintaining and exceeding all student and
customer service requirements in a learning college environment.
• Organized a team focused environment and established teamwork concepts, which resulted in
increased productivity and employee morale.
PROFESSIONAL EXPERIENCE
ESTRELLA MOUNTAIN COMMUNITY COLLEGE, Avondale, AZ 2008 - Present
Coordinator of Student Services – Enrollment Services – Graduation – Transcripts – Athletic
Eligibility – Cashier – SIS Security Administrator
Coordinate the schedules and work assignments of all support and full-time A&R staff in Enrollment
Services. Coordinates department and contact center’s daily coverage and services provided. Provide and
interprets policies pertaining to the overall student services functions of the college including special
admissions, assessment, advisement, registration, fiscal functions, financial aid, VA, student activities and
special needs. Advises students regarding degrees, financial aid, registration and payment/refund
policies. Assists in the planning and organization of student services functions. Responsible for training
and directing the work of staff. Authorize tuition refunds. Evaluate transcripts, equivalency of transfer
credit and compute GPA's. Determine eligibility for graduation, certificates, athletics and special
programs. Determine residency and admission status of students. Oversees systems and logistics for
telephone admission, advisement, enrollment and collection of fees/tuition. Work in a team environment.
Communicate effectively orally and in writing while establishing cooperative working relationships with
persons contacted in the course of performing assigned duties. Security administrator for assigning staff,
faculty & student employees access needed to perform duties in Student Information System (SIS).
• Customer Service
• Student Services Success
• Records/ Organization
• Interpersonal Communication
• Employee/Supervisory Training
• Employee Relations
• Implementing Programs
• Office Management
• Community Relations/Distance
Learning
• Interest Based Negotiations Training
• Team Building & Staff Development

2. GATEWAY COMMUNITY COLLEGE/MARICOPA SKILL CENTER Phoenix, AZ 2002 - 2008
Student Services Specialist - Admissions, Records & Registration - Athletic Eligibility - Graduation
Check-Out Technician – Financial Aid Technician
Provided support to the Admissions and Records (A&R) staff, and Student population. Maintained
consistent communication between students and the varying student services offices.
Created and maintained Athletic Database providing accurate statistics & reports for the
GWCC Athletic Director and NJCAA (National Junior College Athletic Association)
for use in determining student athletic eligibility. Supervised and managed budgets and
time tickets for college work study students. Provided student assistance in the area of
Federal Student Financial Aid. Handled complex issues regarding financial aid and
other Financial Aid office issues.
Admissions, Records & Registration
Served as Interim Coordinator for the Maricopa Skill Center for 8 months
Created and implemented new intake & admissions procedures for the Maricopa Skill Center. Oversaw
day to day operations for the Enrollment, Disability Services & Admissions departments. Worked with
students, staff, and faculty on the day-to-day functions (processing student applications, filing, college
info, transcript evaluation, front counter customer service, monitored incoming phone calls, and explained
district-wide refund policy and other requests’ that required release of educational information, as
allowed by the Federal Education Right’s to Privacy Act - FERPA) of A&R.
Met with students in regards to complaints or concerns about the office’s processes and procedures.
Worked directly with International Student Advisor as an A&R liaison on off campus student projects and
trips.
Provided initial training for all staff during implementation of new Student Information System (SIS)
while testing the functionality of the system. Provided “Train the trainer” guidance as SIS was being
implemented in 2008 to go live, District wide. Assisted with all the data entry into SIS (Student
Information System) and monitoring of initial and final grade rosters for instructors.
Communicate with faculty or division chairs regarding students’ grades.
Assisted in the preparation and distribution of data that is processed by district in regards to the 45th
-Day
census reporting.
Collected and evaluated daily, weekly and monthly Midas (Automated Grade Report) reports for the
office director documented on SIS.
Prepares, monitors, and maintains the Real-Time (Court) Reporting statistics necessary to collect accurate
figures used in the District’s FTSE (enrollment) Report for the Program Director.
Determine student graduation eligibility according to District and Institutional guidelines and procedures.
Athletic Eligibility
Maintained strong communications between the Athletic Director, A & R Director, and the NJCAA
through regular correspondence, audits, and weekly monitoring of the student athlete’s academic progress
and eligibility.
Advised student athletes and coaches regarding their current athletic eligibility status as required by
NJCAA guidelines.
Managed, processed, and accurately maintained all GWCC student athletic records as needed to
determine eligibility, while fulfilling NJCAA and MCCCD audit requirements.
Financial Aid
Spoke with students and parents regarding possible funding for student financial assistance.
Provided a clear and detailed explanation regarding possible aid available and necessary form required to
obtain financial assistance.
Reviewed and awarded Federal Student Financial Aid using federal and local policies.
Performed quality control checks with outgoing award notification letter using Federal, District & campus
guidelines.
Supervised and scheduled Federal Work Study employees as needed.

3. EDUCATION
Bachelors of Science: BS Degree in Interdisciplinary Studies-Public Administration
Northern Arizona University, Flagstaff, AZ
Associate of Arts: AA w/high honors (Associate in Arts), AGS w/high honors (Associate in General
Studies), AGEC Certificate, Phi Theta Kappa International Honors Society,
Gateway Community College, Phoenix, AZ
Computer Usage & Technology w/ high honors
PHI THETA KAPA
Rio Salado College - Tempe, AZ
Certificates of Completion, (Level I & II), Computer Usage and Technology
Rio Salado College - Coolidge, AZ
Courses completed in Business Administration
Pima Community College - Tucson, AZ
Central Arizona College – Coolidge, AZ
Ashford University – Clinton, IL
COMPUTER SKILLS/RESOURCES
• PeopleSoft (SIS) • TESS/College Source • College Security w/PeopleSoft
• MS Office • DOS • Windows
• FileMaker Pro
• HCM
• Google Mail
• FMS
• MS Outlook