1. Kia M. Faison
Detroit, MI 48227
Cell: (713) 480-1462
K.Faison98@yahoo.com
Career Summary
Extensive experience in customer service, face-to-face and via phone. Successfully fulfilled
several years, collectively, in a supervisory role. Recognized for exceeding quality, production,
and performance expectations in multiple work environments. Exceptional at following
directives but taking initiative as well. Possession of a Master of Science in Psychology and a
Master of Science in Administration of Justice and Security.
Experiences
11/2013-12/2015 Department of Health and Human Services Houston, TX
Texas Works Advisor II
 Received honors and rewards for exceeding expectations during multiple months
 Only worker to receive a “commendable” remark on the annual review
 Consistently exceeded the minimum quota of 50 cases daily
 Acknowledged as employee of the month as well as top producer
 Successfully completed special projects which included handling complaint calls,
holding unit meetings, assisting in training new case workers
 Willfully took the initiative to assist teammates complete assignments
 Built positive and proactive relationships with clients to ensure the timely and
accurate determination of benefit eligibility per program policy
06/2013-10/2013 Five Star Montessori School Houston, TX
Assistant Teacher
 Established relationships with parents and the children in the program
 Assisted in developing constructive activities for toddler to school aged children
 Demonstrated professionalism and control in a high stress environment
 Maintained organized and detailed written reports for illness and injury
02/2013-5/2013 NCO Financial Systems Mobile, AL
Call Center Representative

2.  Received top honors for collecting over $70, 000 from past due debts
 100% Quality and Production
 Awarded bonuses for professionalism and production
08/2012-5/2013 Event Operations Group Mobile, AL
Supervisor/Customer Service Agent
 Supervised a team of 2-10 agents depending on event
 Maintained detailed reports and activity logs
 Acted as both subordinate and superior as needed
09/2009-10/2011 Young Women’s Christian Association Detroit, MI
Program Director
 Acknowledged as a successful leader by management and staff
 Supervised 6-8 employees and directed 4 schools including writing disciplinary and
incident reports, scheduling
 Worked closely with parents to bring delinquent accounts current
 Acted as liaison between client, employee, and management
 Ensured the safety and security of the children and staff by following state licensing
requirements
 Addressed and resolved complaints and concerns expeditiously
01/2003 – 03/2009 Securitas Security Services, USA Troy, MI
Armed Security Officer
 Promoted to supervisor after first assignment
 Supervised and trained 4-6 officers on average
 Successfully completed firearms, OC, first aid, CPR training
 Maintained accurate and detailed logs and reports
 Received recognition for attendance and excellent customer service
Education
06/2012-11/2013 University of Phoenix Online
Master of Science in Administration of Justice and Security 3.81 G.P.A
06/2009 – 11/2010 University of Phoenix Online

3. Master of Science in Psychology 3.89 G.P.A
04/2007 – 04/2009 University of Phoenix Online
Bachelor of Science in Human Services/Management 3.83 G.P.A
06/2005 – 04/2007 Western International University Online
Associate of Arts in Criminal Justice 3.80 G.P.A
Skills
Microsoft Office (Word, PowerPoint, Excel, Outlook)
Type 40 wpm/ Internet research
Customer service
Communication (written / verbal )
Meeting deadlines
Leadership
Volunteering
YWCA Downtown Detroit Outreach: Administrative office 2009-2011