Patricia Brown has over 15 years of experience in operations management, project management, training, and staff development within public school systems and the US Air Force. She currently serves as a Senior Operations and Maintenance Supervisor for Orange County Public Schools in Orlando, Florida where she oversees facility maintenance projects and a team of direct reports. Previously, she held roles such as Area Manager of Transportation and Pupil Assignment Specialist for Orange County Public Schools, and Plans and Scheduling Supervisor and Depot Level Program Manager in the US Air Force, where she managed schedules, projects, and teams. Brown has an MBA and bachelor's degree in organizational leadership and is proficient in SAP and Microsoft Office programs.

1. PATRICIA BROWN
1233 Sharptank Ct., Apopka, FL 32712 ♦ Tel: (407) 403-3148 ♦ patricia.brown136@gmail.com
Management
Performance driven professional with comprehensive experience in training, staff relations, management development, and
quality assurance. Leverages experience in program management and organizational development to drive improvements in
performance, operations, and processes while maintaining up-to-date industry knowledge.
CORE COMPETENCIES
• Operations / Change Management • Communications • Relationship Management
• Process Improvement • Problem Solving / Situational Analysis • Training & Development
• Management Development
• Project Management
• Strategic Planning & Execution • Program Development
PROFESSIONAL EXPERIENCE
ORANGE COUNTY PUBLIC SCHOOLS - ORLANDO, FL♦ 2015 – PRESENT
SENIOR OPERATIONS AND MAINTENANCE SUPERVISOR, WORK COORDINATION
Has the ability to understand facility management. Demonstrates the ability to problem solve, analyze and prioritize.
Can simultaneously handle multiple, dissimilar tasks in a single work period. Performs well under pressure. Great
interpersonal skills and well organized.
♦ Plan and implement a systems feedback and evaluation regarding the effectiveness of the section that is
perceived by the user
♦ Provides direction, support and oversight to direct reports in achieving productivity expected by the district.
♦ Creates detailed schedule for the Area.
♦ Serves as point of contact in the Area for coordinating all facilities and equipment maintenance work and
work force.
♦ Assist in and supervises the coordination and implementation of logistics efforts in the Area.
♦ Determines the scope of maintenance problems and assigns priority of emergency.
♦ Develop leadership in subordinates.
♦ Responsible for management and operation within the unit that are consistent with district priorities.
♦ Utilize SAP in accordance with daily duties in maintaining inventory of fixed assets, materials, budget,
attendance and PECO request.
ORANGE COUNTY PUBLIC SCHOOLS - ORLANDO, FL♦ 2013 – 2015
AREA MANAGER TRANSPORTATION
Demonstrated leadership and management ability skill in application of principles of personnel supervision. Applied
principles of Continuous Quality Improvement in daily activities; knowledge of applicable county, state and federal

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Patricia Brown
transportation regulations. Performed accident investigations. Skilled in preparation of routine correspondence in
support of transportation services.
♦ Manifests a professional code of ethics and values.
♦ Models the routine, intentional and effective use of technology in daily work, including communications,
organization and management tasks.
♦ Responsible for the management of all operations within the unit consistent with district priorities and district
priorities and district expected ends/results
♦ Coached and mentored over a hundred subordinates
♦ Ensured bus operators and bus monitors comply with applicable county, state, DOE, DOT school board
policies statues and directives.
♦ Oversaw compliance of bus route schedules, bus operator efficiency and recommend changes as deemed
necessary.
♦ Performed mediation with union representatives for level I and II grievances.
♦ Coordinated with administrators, principals, parents and students as well as bus operators and bus monitors
to improve safety and quality of transportation services.
♦ Developed leadership in subordinates.
♦ Responsible for maintaining timely and accurate information and accountable for the quality of information
maintained by those they supervise.
♦ Served as liaison with school official’s law enforcement personnel of district staff for incidents of vandalism,
assaults, child neglect/abuse, drug/alcohol abuse or vehicular accidents.
ORANGE COUNTY PUBLIC SCHOOLS - ORLANDO, FL♦ 2013
Pupil Assignment Specialist
Held responsibility of coordinating with over 180 schools within school district. Prepare and notarize documents placing
children in school. Perform customer service. Performs quality assurance on personnel ensuring critical tasks were
accomplished. Scheduled and canceled appointments, sets up monthly appointment calendar ensuring holidays, meetings,
and other school events are blocked. Provided information to the public, parents, schools and agencies regarding school
locations, student assignments, transfer options and rezoning issues.
 Reviewed, processed and issued documents including educational guardianship, verification of
domicile, psychological transfer requests, medical transfers, academic transfers, child care transfers, and work
 Composes, types, and proofreads correspondence, letters, memos, and other documents; receives and reviews
rough drafts for various documents; types documents and distributes.
 Research and enter information on SMS and Pupil Assignment database to update or verify student information.
 Served as a liaison between various district level departments.
 Ran a variety of statistical reports from a database or computer system including technical reports.
US AIR FORCE - VANDENBERG AIR FORCE BASE, CA ♦ 2009 – 2013
Plans and Scheduling Supervisor & Depot Level Program Manager
Held responsibility for coordinating with various agencies to ensure movements of assets during hazardous operations.
Planned and carried out policies relating to all phases of personnel activity. Prepared, wrote, designed, and produced standard
operating procedures and policies. Developed, coordinated, and published maintenance forecasts. Led and successfully
developed, managed, and facilitated key projects which resulted in multimillion dollar system upgrades.
 Instructed 3000+ base personnel in Self Aid and Buddy Care and American Heart Association CPR.
 Increased productivity by analyzing training requirements, revamping system, designing and delivering training to
staff to ensure a smooth transition and adoption of improved technologies.
 Coordinated movements for nuclear certified 18 wheel trucks using Operating Directives.
 Scheduled vehicle maintenance for nuclear certified trucks and equipment.
 Performed annual, semiannual, biannual, and triennial periodic vehicle maintenance.

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Patricia Brown
 Received Noncommissioned Officer of the Quarter for plans and scheduling and maintenance duties.
 Performed quality assurance on personnel ensuring critical tasks was accomplished.
 Maintained a Share Point Database: tracking incoming and outgoing soldiers and all pertaining personnel records.
 Mentored and developed staff and management on effective ways to implement and deal with change.
 Directed cross functional staff and established strategic directives and organizational goals.
 Managed four Force Development Evaluation projects with four successful on time launches for the test launch
squadron
 Coordinated with 30+ shops for over 200 personnel in planning, managing and coordinating daily, weekly, and
monthly schedules for Force Development Evaluation projects.
 Managed government purchasing card account and coordinated with resource advisor for monthly and annual budget
for Force Development Evaluation projects.
 Trained subordinates on daily task and reviewed documentation to ensure that they fully qualified.
 Managed Self Aid and Buddy Care program, trained instructors and evaluated students on skills.
US AIR FORCE - RAMSTEIN AIR BASE, GERMANY ♦ 2006 – 2009
Postal Specialist Supervisor
Managed staff of 15. Guided customers in complying with federal regulations of postal service and other federal agencies.
Trained staff to supply 4.3k military/dependent/DoD civilian /contractor community. Mentored staff in understanding new
changes that were happening throughout Air Force.
 Held responsibility for overseeing of all aspects of staff performance, conducting performance evaluations, and
discipline.
 Revamped training process for new and existing postal specialist and ensured training records where maintained
 Decreased internal costs by collaborating with team members to redefine and redesign business practices.
 Boosted operational performance by establishing training programs for staff and professional development initiatives.
 Provided exceptional, courteous customer service to customers on daily basis. Sorted mail going to 400+ destinations
worldwide. Provided ongoing support to 50K+ customers.
 Accounted for daily revenue, stamp stock account and operating funds.
 Decreased corrections by 80% due to reorganizing and placing into inventory accountable items. Implemented new
process to assist with changes.
 Recognized as 2008 Noncommissioned Officer of the quarter due to zero errors in Annual Postal Inspection.
 Coordinated 270 inbound/outbound registered mail resulting in 100% accountability.
 Performed quality assurance to ensure accuracy and the achievement of critical results.
 Promoted from Senior Airman to Staff Sergeant.
US AIR FORCE - MINOT AIR FORCE BASE, MINOT, ND ♦ 2001 – 2006
Ancillary Training Manager and Lead Instructor
Managed training for 500+ staff. Trained staff in Cardiopulmonary Resuscitation, Self-Aid Buddy Care Techniques, Nuclear
Personnel Reliability Program, and Suicide Prevention. Created new classes to assist with Air Force Mission. Trained new
instructors on daily duties and on how to train classes.
♦ Led organizational learning and training programs by conducting needs assessments, training staff on methods, and
quality assurance.
♦ Trained and evaluated instructors in CPR training methods.
♦ Planned, scheduled, updated, and monitored training.
♦ Promoted from Airman 1st class to Senior Airman.
EDUCATION
MBA, started 2012 est. completion 2015
Ashford University, Clinton, IA
Project Management Professional Course, 2013

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Patricia Brown
New Horizons Computer Learning Centers, Orlando, FL
Bachelor of Arts Degree in Organizational Leadership, 2012
Chapman University, Clinton, IA
Courses included: Organizational Leadership and Diversity, Professional Ethics,
Organizational Management, Teamwork, and Change Management.
Associates Degree of Applied Science in Information Resource Management, 2010
Community College of the Air Force, Maxwell AFB, AL
Associates Degree in Electrical Power Technology, 2006
Community College of the Air Force – Maxwell AFB, AL
PROGRAMS
Sap, Microsoft Office programs, Outlook, Windows, Sharepoint