1. YO L O N D A BO Y D
2001 S. Michigan Ave. #23B Phone: 312.808.1740
Chicago, IL 60616 Email: yboyd4@hotmail.com
Student Finance Representative/Child Welfare Attendant/Clerical Clerk
A skilled professional with 9+ years of combined experience in student finance, administrative, and child welfare
roles. Exceptional communication skills and ability to resolve problems quickly. Proven ability to manage
complex projects and accounts with a high degree of professionalism and accuracy.
Areas of Expertise
 Customer Service & Support
 Childcare Services
 Administrative Tasks
 Student Financial Aid
 Accounts Receivable/Payable
 Collaborative Teamwork
 Database Management
 Project Coordination
 Communication Skills
Professional Experience
Detour 2 Discovery Day School, Chicago, IL. 2014-Present
Daycare Provider
Maintain daily open communication with parents regarding their children. Arrange classroom environment
according to program goals and philosophy. Maintain a safe and healthy environment. Keep accident reports, and
meet all applicable licensing regulations.
CHICAGO PUBLIC SCHOOLS, CHICAGO, IL 2012 - 2014
CHILD WELFARE ATTENDANT
Work closely with children and parents to ensure their safety at all times. Communicate regularly to obtain
information and to formulate plans for resources.
EVEREST COLLEGE, CHICAGO, IL 2008 - 2011
STUDENT FINANCE REPRESENTATIVE
Worked closely with students to help them prepare for college finances. Advised the students on how to apply for
financial aid on the FAFSA website. Informed students of all options and guided through the application process.
Maintained financial aid student files for completeness and accuracy hard copy and electronic formats according
to policies.
BARTON BEERS INCORPORATED, CHICAGO, IL 2005 - 2007
CLERICAL CLERK
Actively supported the administrative needs of the organization, including scheduling, answering phones,
managing office supply ordering, preparing correspondence, organizing office operations, etc.
Education & Training
Certification, Canella Beauty School of Cosmetology, Chicago, IL
TECHNICAL SKILLS
Microsoft Office` (Word, Excel, Access, PowerPoint)
Campus Vue
Microsoft Exchange
CRM Software
J.D. Edwards System
Saint Director
SAS
NSLDS