Shaterra Redd has over 10 years of experience in customer service, management, and education. She currently works as an Assistant Manager at Enterprise Rent-A-Car where she oversees vehicle maintenance and delivers excellent customer service. Previously, she was a Service Advisor and Level II Special Education Teacher. Redd has a bachelor's degree in psychology and is proficient in Microsoft Office, Adobe Photoshop, and website design software. She is motivated, adaptable, and skilled in multi-tasking, problem-solving, and training others.

1. SHATERRA L. REDD
1603 Bridge Mill Dr Apt K Cell: (313) 402-3949
Marietta, GA 30067 Email: sredd1988@gmail.com
I am a self-motivated individual, who maintains a positive, “can-do” attitude, welcoming feedback,
and always striving to self-improve.
SKILLS
• Proven ability to multi-task in fast-paced and demanding environments
• Ability to manage stressful situations and problem solve
• Experienced manager of personnel with diverse backgrounds
WORK EXPERIENCE
ENTERPRISE RENT-A-CAR – Smyrna, GA 2015 – Present
Assistant Manager
• Make business decisions for developing new business and maintaining current relationships
• Understand cost control and what it takes to run a profitable business
◦ Assist in the preparation of operating and capital budgets
• Oversees and coordinates maintenance/repair work for vehicle fleet (ensure repair/servicing needs are met)
• Submit work orders for facility concerns and follow up with vendors for resolution in a timely fashion
◦ Manage and maintain vendor relationships
• Assess needs of the business, prioritize, and delegate duties accordingly
• Deliver superior customer service by responding to customer inquiries and complaints and following up to ensure
customer satisfaction
• Effectively communicate, influence and interact with all types of customers, vendors and co-workers
• Demonstrate proper sales techniques to address customer objections and/or concerns
• Address difficult situations (ex. Customers who've smoked/damaged a vehicle, failed to produce payment)
• Mentor, train, and develop newly-hired staff
HENNESSY FORD LINCOLN – Atlanta, GA 2014-2015
Service Advisor
• Provide estimates for labor and parts
• Establish/determine customers method of payment
• Obtain customers signature on PO
• Continuous communication on jobs throughout the day
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
• Show knowledge of products and services
• Meet /exceed sales quotas set by management
THE NEW ENGLAND CENTER FOR CHILDREN- Southborough, MA 2013-2014
Level II Special Education Teacher
• Responsible for the direct care and ABA therapy of students in the classroom and residence.
• Provide extensive support and diligently work with all students, ranging from ages 9 to 14 diagnosed with severe
special needs, including Autism, learning disabilities, language delays, mental retardation, behavior disorders
• Learn each student's clinical , educational, vocational, and daily living skills and objectives to implement proper
teaching agenda and schedule.
• Ensure all environments are safe and in line with all policy and health codes
COLGATE UNIVERSITY, OFFICE OF UNDERGRADUATE STUDIES- Hamilton, NY 2011-2013
Program Coordinator
• Develop and recommend new or revised program goals and objectives for historically underrepresented college
students admitted into Colgate University’s opportunity program

2. SHATERRA L. REDD
• Develop and schedule program agenda in accordance with specifications, university policy and funding limitations;
oversee daily operations and determine priorities
• Recruit, train, and supervise 3-10 student staff responsible for general program support
• Prepare proposals for funding and/or funding continuation from outside sponsors
• Confer with and advise staff, students and other campus entities to provide problem solving assistance for students;
refers to appropriate department person when unable to respond.
• Coordinate and facilitate workshops with campus departments (including Financial Aid, ALANAAffairs, Off-
Campus Study, Registrar, Career Services, as well as faculty) to foster optimum academic, professional, and
personal growth of students
• Responsible for the production/distribution of publication materials such as newsletters/flyers and email
correspondence with students, faculty, and alumni
• Mentor students and student staff, and maintain liaison with faculty and campus departments to facilitate program
objectives
• Organize and manage the execution of special events including banquets, receptions, pre-first year orientation,
lecture series, workshops, and seminars
• Manage textbook (500+) and computer (70 machines) loaning program while maintaining the quality of the
materials, efficiency of the process, and noticing when upgrades are in order
• Competent in computer imaging, and software including Adobe Photoshop, Sitefinity (web design/editing), and
• Microsoft Office Suite
COLGATE UNIVERSITY, RESIDENTIAL LIFE- Hamilton, NY 2008-2011
Residential Manager 2011
• Served as senior leader and mentor to paraprofessional staff of 15 persons, overseeing sophomore areas including
Harlem Renaissance Center and Wellness Living and Learning communities. Developed a programming plan for
sophomore areas with residential staff, managed events. Wrote/presented proposals, managed budget, initiated
collaboration with various university partners. Coordinated events planned educational events/social opportunities
for up to 500+ residents to interact with one another, developed marketing materials, monitor operations.
• Responded quickly to reported incidents and took necessary action(s) appropriate for the situation according to the
guidelines established by the University and departmental policies and procedures.
Residential Advisor 2008-2011
• Served as an academic and social resource for 80+ residents. Encouraged student involvement. Disseminated
information such as university policies and administrative matters. Conducted campus events. Corresponded daily
with students, supervisors, and Dean of College. Identified residents needs. Resolved individual/group issues.
Organized meetings with residents and colleagues, mediated roommate conflicts and issues within the residences,
responded accordingly with crisis management techniques, and initiated referrals to various university campus
offices and services.
• Aided victims of crimes by filing police complaints, as desired or required.
• Met and exceeded the requirements for additional work assignments outside of regularly scheduled shifts, including
security for special events, athletic contests, manpower shortages, and weather & disaster emergencies.
COLGATE UNIVERSITY - Hamilton, NY 2007 - 2011
Bachelor of Arts in Psychology
GPA: 3.4/4.0
LESTER B. PEARSON UWC COLLEGE OF THE PACIFIC 2005 - 2007
Victoria, B.C. CANADA
International Baccalaureate
CERTIFICATIONS
•First Aid, CPR and AED
TRAINING
Safe Zone Training
Training for Intervention Procedures (TIPS)
Suicide Prevention/Response Training