1. Mona May
Mona L. May
______________________________________________________________________________________
3907 Lake Manor Way ·Atlanta, GA, 30349· 404-271-4825 ∙ idolawns2@yahoo.com
 Successful manager with 14 years experience in higher education, 3 years experience of
supervision in steel production, total 17 years experience in management. A confident and
passionate, compliance driven manager with diverse knowledge of SOX, federal and state
regulations governing post-secondary education with a proactive, hands-on style that
possesses extensive team leadership and personnel development skills.
CAREER HIGHLIGHTS
Business and Operations
 Promoted from technical assistant to turn foreman within eight months on the job.
 Selected amongst future leaders to attend corporate training in Pennsylvania.
 Researched and developed various training manuals.
 Took initiative to learn the lead foreman position and eventually was responsible for my own crew.
 Built and fostered proactive workplace environments conducive to highest levels of employee participation.
 Served on the caster quality team in order to develop more effective solutions to developing a better quality
steel product.
 Trained as turn foreman in each unit of the 80” Hot Strip Mill in order to gain overall knowledge of the
operation.
Higher Education
 2003 recipient of the Outstanding New Professional Recognition Award.
 Took initiative to learn all federal regulations in order to maintain responsibility of the Pell grant and FFELP
loan program.
 Inner-office IT liaison.
 Responsible for developing a community outreach program for financial aid assistance.
 2005 recipient of the Customer Service Award.
 Received recognition by the Department of Education, Internal Auditors, and Third-party Servicer for
knowledge pertaining to financial aid.
 Promoted to Director of Finance after 6 months as Director of Financial Aid.
 Reduced Bad Debt below company standard for a campus first, which ultimately led to the campus being
named a Five Star Campus Award.
PROFESSIONAL EXPERIENCE
Director of Student Services, Brown Mackie College and Operations Management, Atlanta, GA
2012 -
Current
 Direct and oversee operations in Student Financial Services, Student Accounting, College Supply Store,
Facilities management, all Contractors, and the Registrar's Office.
 Designed and implemented departmental internal controls that support regulatory requirements at the level of
State, Federal, and SOX guidelines while maintaining effective business processes that adheres to segregation
of duties policies.
 Direct and oversee student enrollment activities, to include admissions, registration, financial aid and
scholarships, student records, and data collection.
 Interpret and enforce academic policies and procedures as they pertain to the college; monitor and administer
processes associated with individual student academic standing, as appropriate, to include probations and/or
suspensions.
 Establish and implement short- and long-range departmental goals, objectives, policies, and operating
procedures; monitor and evaluate program effectiveness; affect changes required for improvement.
 Provide guidance and support to all facets of the daily operations of the organizational unit, ensuring
compliance with college, state, and federal laws, policies, and regulations.
 Oversee the supervision of assigned personnel, which includes work allocation, training, and problem
resolution; evaluate performance and makes recommendations for personnel actions; motivate employees to
achieve peak productivity and performance.

2. Mona May
 Oversee and direct the planning and development of student information documents and promotional
materials, to include college catalogs and student handbooks.
 Research and prepare integrated reports on department fiscal and operational activities and on student costs.
 Represent the organization at various community and/or meeting; promote existing and new programs and/or
policies.
 Responsible for oversight of facility maintenance.
 Responsible for budget planning, as well as, managing expenditures.
 Work with company attorneys to ensure proper review of contracts, monitor renewal and/or termination of
contracts.
 Maintain exemplary customer service and continuous customer service training.
 Perform miscellaneous job-related duties as assigned. Other duties as assigned.
Director of Student Services and Operations Management, Brown Mackie College, Indianapolis, IN
2011-
2012
 Direct and oversee operations in Student Financial Services, Student Accounting, College Supply Store, and
the Registrar's Office.
 Direct and oversee student enrollment activities, to include admissions, registration, financial aid and
scholarships, student records, and data collection.
 Interpret and enforce academic policies and procedures as they pertain to the college; monitor and administer
processes associated with individual student academic standing, as appropriate, to include probations and/or
suspensions.
 Establish and implement short- and long-range departmental goals, objectives, policies, and operating
procedures; monitor and evaluate program effectiveness; affect changes required for improvement.
 Oversee all facets of the daily operations of the organizational unit, ensuring compliance with college, state,
and federal laws, policies, and regulations.
 Oversee the supervision of assigned personnel, which includes work allocation, training, and problem
resolution; evaluate performance and makes recommendations for personnel actions; motivate employees to
achieve peak productivity and performance.
 Oversee and direct the planning and development of student information documents and promotional
materials, to include college catalogs and student handbooks.
 Research and prepare integrated reports on department fiscal and operational activities and on student costs.
 Represent the organization at various community and/or meetings; promote existing and new programs
and/or policies.
 Responsible for oversight of facility maintenance.
 Perform miscellaneous job-related duties as assigned. Other duties as assigned.
Director of Financial Aid Operations, Kaplan College, Atlanta, GA 2010-2011
 Provide leadership to entire Financial Aid staff.
 Responsible for interviewing, hiring, firing, training, planning, assigning, conducting performance appraisals,
and resolving conflict.
 Establish departmental responsibilities.
 Manage Default Aversion.
 Responsible for continuous movement of all Past Due Cash Funds.
 Provide information to external and internal auditors.
 Financial aid advisor to students.
 Work directly with admissions in a continuous sale of the educational programs offered.
 Work interactively with a management team to meet goals.
 Responsible for operating financial aid department within annual budgets.
 Direct and monitor day to day operations of the Financial Aid Department to ensure established processes
and procedures are implemented and executed that provide for timely processing of student financial aid.
 Direct and monitor operations to ensure Financial Aid is in compliance with all federal, state, accreditation,
institutional and corporate guidelines and regulations.

3. Mona May
 Work with Academics, Registrar, and Business Office to develop appropriate procedures for processing Drop
students.
 Communicate objectives, coordinate activities, and direct personnel actions of Financial Aid staff.
 Ensure all students are properly packaged in a timely manner and in accordance with fund regulations.
 Ensure students are progressing toward a processed or packaged status in a timely manner.
 Work closely with Admissions to ensure enrollments who have requested financial assistance have applied
for financial aid.
 Develop and implement any needed corrective action plan based upon quality assurance reviews, internal
audits, Title IV compliance audits or program reviews.
Director of Finance, Kaplan College, San Antonio, TX 2008 – 2010
 Management and oversight of all financial aid and business functions to include:
 Title IV/Non-Title IV Past due funds,
 Withdrawal Process – Return to Title IV Calculations,
 Title IV/Non-Title IV Credit Balance Clean up,
 Packaging, to include New start, Re-entry, and Subsequent year packaging,
 Accounts Payable, Accounts Receivable/Cash flow,
 Payroll,
 Human Resources,
 Month End Close Procedures,
 Assist in budget planning for subsequent fiscal year,
 Manage budgeted expenditures, and
 Train, recruit, and supervise financial aid and business staff.
Director of Financial Aid, Kaplan College, San Antonio, TX 2008
 Provide leadership to entire Financial Aid, Student Accounting, and all contractual staff.
 Responsible for interviewing, hiring, firing, training, planning, assigning, conducting performance appraisals,
and resolving conflict.
 Establish departmental internal controls in order to adhere to State, Federal, and SOX guidelines while
maintaining segregation of duties.
 Establish and maintain Default management manual.
 Responsible for continuous movement of all Past Due Cash Funds.
 Provide information to external and internal auditors.
 Prepare annual reports, including the FISAP.
 Financial aid advisor to students.
 Work directly with admissions in a continuous sale of the educational programs offered.
 Work interactively with a management team to meet goals.
 Responsible for operating financial aid department within annual budgets.
 Direct and monitor day to day operations of the Financial Aid Department to ensure established processes
and procedures are implemented and executed that provide for timely processing of student financial aid.
 Direct and monitor operations to ensure Financial Aid is in compliance with all federal, state, accreditation,
institutional and corporate guidelines and regulations.
 Work with Academics, Registrar, and Business Office to develop appropriate procedures for processing Drop
students.
 Communicate objectives, coordinate activities, and direct personnel actions of Financial Aid staff.
 Ensure all students are properly packaged in a timely manner and in accordance with fund regulations.
 Ensure students are progressing toward a processed or packaged status in a timely manner.
 Work closely with Admissions to ensure enrollments who have requested financial assistance have applied
for financial aid.
 Develop and implement any needed corrective action plan based upon quality assurance reviews, internal
audits, Title IV compliance audits or program reviews.
Director of Financial Aid, Milwaukee Career College, Milwaukee, WI 2006 - 2008
 Provide leadership to entire Financial Aid staff.
 Responsible for interviewing, hiring, firing, training, planning, assigning, conducting performance appraisals,
and resolving conflict.
 Responsible for recertification of Institution participation in Federal Student Aid programs.
 Establish departmental responsibilities.

4. Mona May
 Establish and maintain financial aid policies and procedures manual.
 Establish and maintain Default management manual.
 Research, review, implement, and maintain financial aid management software.
 Provide information to external and internal auditors.
 Prepare annual reports, including the FISAP.
 Financial aid advisor to students.
 Work directly with admissions in a continuous sale of the educational programs offered.
 Work interactively with a management team to meet goals.
 Responsible for operating financial aid department within annual budgets.
 Responsible for initiating a five-year strategic plan for the financial aid department.
 Direct and monitor day to day operations of the Financial Aid Department to ensure established processes
and procedures are implemented and executed that provide for timely processing of student financial aid.
 Direct and monitor operations to ensure Financial Aid is in compliance with all federal, state, accreditation,
institutional and corporate guidelines and regulations.
 Work with Academics, Registrar, Student Accounts, and Third Party Servicer to develop appropriate
procedures for processing Drop students.
 Communicate objectives, coordinate activities, and direct personnel actions of Financial Aid staff.
 Ensure all students are properly packaged in a timely manner and in accordance with fund regulations.
 Ensure students are progressing toward a processed or packaged status in a timely manner.
 Work closely with Admissions to ensure enrollments who have requested financial assistance have applied
for financial aid.
 Develop and implement any needed corrective action plan based upon quality assurance reviews, internal
audits, Title IV compliance audits or program reviews.
Director of Financial Aid, Sanford-Brown College, Career Education Corporation, West Allis, WI 2005- 2006
 Oversee tuition planners at a start-up division of Sanford-Brown College.
 Responsible for financing tuition for all Title IV funded students.
 Work directly with Controller to maintain Title IV funds.
 Financial aid advisor to students.
 Work directly with admissions in a continuous sale of the educational programs offered.
 Work interactively with a management start-up team to meet start-up goals.
 Responsible for operating financial aid department with annual budgets.
 Responsible for a initiating a five-year strategic plan for the financial aid department.
 Direct and monitor day to day operations of the Financial Aid Department to ensure established processes
and procedures are implemented and executed that provide for timely processing of student financial aid.
 Direct and monitor operations to ensure Financial Aid is in compliance with all federal, state, accreditation,
and corporate guidelines and regulations.
 Work with the Academics, Registrars, Student Accounts, and Central Processing Center departments to
develop appropriate procedures for processing Drop students.
 Communicate objectives, coordinate activities, and direct personnel actions of Financial Aid staff.
 Ensure all students are properly packaged in a timely manner and in accordance with fund regulations.
 Ensure students are progressing toward a processed or packaged status in a timely manner.
 Work closely with Admissions to ensure enrollments who have requested financial assistance have applied
for financial aid.
 Work closely with other departments to develop that appropriate registration procedures are in place to
ensure that financial aid document/application deficiencies are resolved in a timely manner.
 Develop and implement any needed corrective action plan based upon quality assurance reviews, internal
audits, Title IV compliance audits or program reviews.
Financial Aid Coordinator, Milwaukee Area Technical College, Milwaukee, WI 2001-2005
 Oversee all facets of the Pell Grant for approximately 7,000 students.
 Oversee all facets of the Family Federal Education Loan Program.
 Member of the Satisfactory Academic Progress appeals committee.
 Member of the Student Accounts appeals committee.
 Responsible for Return to Title IV funds calculations.

5. Mona May
 Responsible for submitting electronic application for approval from the Department of Education to add new
programs to the Program Participation Agreement.
 Process summer financial aid (as a trailer).
 Facilitate financial aid workshops for high schools, community and faith-based organizations.
 Financial aid advisor to students.
 Process corrections for all verifications.
 IT/Admissions/Registration liaison.
Turn Foreman, 80” Hot Strip Mill, Bethlehem Steel Mill, Burns Harbor, IN 1998 – 2000
 Responsible for assigning a crew of approximately 25 – 30 individuals.
 Responsible for timesheet entry.
 Responsible for overseeing the assembly of slabs from the caster to roll in the Hot Strip Mill.
 Responsible for overseeing the scarfing process in order to purify steel to customer specification.
 Responsible for overseeing the burning of steel to customer size requirements.
 Responsible for identifying steel in inventory to fill customer orders.
Turn Foreman, Cold Mill, Bethlehem Steel Mill, Burns Harbor, IN 2000 -2001
 Responsible for overseeing the coil purification process through a pickle acid wash to customer specification.
 Responsible for assigning a crew of approximately 25-30 individuals.
 Responsible for maintenance crew both mechanical and electrical due to equipment breakdowns.
 Responsible for timesheet entry.
EDUCATION
Bachelor of Science in Organizational Leadership and Supervision, Purdue University, December 1998
Masters of Business Administration, University of Phoenix, October 2004

6. Mona May
 Responsible for submitting electronic application for approval from the Department of Education to add new
programs to the Program Participation Agreement.
 Process summer financial aid (as a trailer).
 Facilitate financial aid workshops for high schools, community and faith-based organizations.
 Financial aid advisor to students.
 Process corrections for all verifications.
 IT/Admissions/Registration liaison.
Turn Foreman, 80” Hot Strip Mill, Bethlehem Steel Mill, Burns Harbor, IN 1998 – 2000
 Responsible for assigning a crew of approximately 25 – 30 individuals.
 Responsible for timesheet entry.
 Responsible for overseeing the assembly of slabs from the caster to roll in the Hot Strip Mill.
 Responsible for overseeing the scarfing process in order to purify steel to customer specification.
 Responsible for overseeing the burning of steel to customer size requirements.
 Responsible for identifying steel in inventory to fill customer orders.
Turn Foreman, Cold Mill, Bethlehem Steel Mill, Burns Harbor, IN 2000 -2001
 Responsible for overseeing the coil purification process through a pickle acid wash to customer specification.
 Responsible for assigning a crew of approximately 25-30 individuals.
 Responsible for maintenance crew both mechanical and electrical due to equipment breakdowns.
 Responsible for timesheet entry.
EDUCATION
Bachelor of Science in Organizational Leadership and Supervision, Purdue University, December 1998
Masters of Business Administration, University of Phoenix, October 2004