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Growing Coaches - Developing Coaching Capability in your Organization

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Talk by Sue Johnston and Shawn Button at Agile and Beyond, Ypsilanti, MI, May 5, 2016
There's a pile of evidence that coaching plays an important role in helping an organization transform to Agile. External coaches can help an organization as it begins to adopt agile practices, but a sustainable Agile adoption requires an organization to stand on their own. Developing an internal coaching team is an important step in becoming self-sufficient. Join Sue Johnston and Shawn Button as they explore the process of building a team of competent internal coaches. Look at identifying coach candidates, putting together and running a coach development program, and creating opportunities for learning on-the-job. Learn about potential bumps in the road - organizational impediments to building coaches - and strategies for overcoming those barriers. Sue and Shawn share their experiences with what works, and what to avoid. Leave with a realistic plan to discover and develop coaches in your organization or those you work with.

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Growing Coaches - Developing Coaching Capability in your Organization

  1. 1. GROWING COACHES Developing Coaching Capability in Your Organization Shawn Button + Sue Johnston
  2. 2. CUSTOMARY “WHO WE ARE AND WHY LISTEN TO US” SLIDE Shawn • Agile coach • Lots of experience with agile adoptions in big organizations • Software developer Sue • Professional coach • Train coaches (ICAgile accredited) • Communication specialist • Student, advanced coaching (RRU) Required cute animal image
  3. 3. The BIG IDEA Coaching = Good Let’s get more of it
  4. 4. OPTIONS DOING DONE What next? Find, train+ support Why grow our own? Why use coaching? What is coaching?
  5. 5. PLEASE HOLD YOUR QUESTIONS UNTIL YOU HAVE ONE
  6. 6. OPTIONS DOING DONE What next? Find, train+ support Why grow our own? Why use coaching? What is coaching?
  7. 7. WHAT IS COACHING? A coach helps people make the best use of their own resources. This (usually) happens through a structured conversation. Agile coaches have a specific role and skill set.
  8. 8. COACH = TEACH Teach: I show you what I know Coach: I show you what you know
  9. 9. WHAT DOES A COACH DO? And resists (like crazy) the temptation to tell people what to do!Ask Reflect Listen
  10. 10. MYTHS ABOUT COACHING IF YOU NEED A COACH, THERE MUST BE SOMETHING WRONG WITH YOU A COACH TELLS YOU WHAT TO DO IT’S “TOUCHY FEELY” STUFF Source: Sherpa Coach Study, 2015
  11. 11. OPTIONS DOING DONE What next? Find, train+ support Why grow our own? Why use coaching? What is coaching?
  12. 12. PEOPLE SAY COACHING MAKES THEM MORE EFFECTIVE Source: International Coach Federation – survey by PWC
  13. 13. ORGANIZATIONS SEE VALUE, TOO Source: Chartered Institute of Personnel + Development - UK
  14. 14. BUT WAIT – THERE’S MORE! 88% productivity increase when training is supported by coaching 22% increase with training alone Source: International Personnel Management AssociationSource: International Personnel Management Association
  15. 15. WHAT ABOUT AGILE COACHING? We’re in the dark Little data about the impact Confusion about what an agile coach is/does Why do organizations use agile coaches?
  16. 16. AGILE COACHING COMPETENCY FRAMEWORK Agile coaches have a specific skill set ©2013 𝐴𝑔𝑖𝑙𝑒 𝐶𝑜𝑎𝑐ℎ𝑖𝑛𝑔 𝐼𝑛𝑠𝑡𝑖𝑡𝑢𝑡𝑒
  17. 17. AGILE COACHING COMPETENCY FRAMEWORK Agile coaches have a specific skill set ©2013 𝐴𝑔𝑖𝑙𝑒 𝐶𝑜𝑎𝑐ℎ𝑖𝑛𝑔 𝐼𝑛𝑠𝑡𝑖𝑡𝑢𝑡𝑒
  18. 18. AGILE COACHING COMPETENCY FRAMEWORK Agile coaches have a specific skill set ©2013 𝐴𝑔𝑖𝑙𝑒 𝐶𝑜𝑎𝑐ℎ𝑖𝑛𝑔 𝐼𝑛𝑠𝑡𝑖𝑡𝑢𝑡𝑒
  19. 19. OPTIONS DOING DONE What next? Find, train+ support Why grow our own? Why use coaching? What is coaching?
  20. 20. WHAT ARE THE ADVANTAGES OF GROWING YOUR OWN INTERNAL COACHES? WHAT’S THE DOWNSIDE?
  21. 21. WHY WOULD WE GROW OUR OWN INTERNAL COACHES? • Know organization • Know its systems • Know people • Continuity • Consistency • Confidentiality • Administrative reasons • $$$$$$
  22. 22. Source: David Rock – www.davidrock.net
  23. 23. WHAT’S THE DOWNSIDE? • “Status” concerns • Objectivity • Role conflict • Confidentiality issues • They may leave
  24. 24. OPTIONS DOING DONE What next? Find, train+ support Why grow our own? Why use coaching? What is coaching?
  25. 25. HOW DOES INTERNAL COACHING GET STARTED? • Ad hoc coaching driven by individuals • Managed coaching driven by a champion or sponsor • Proactive coaching driven by a business need • Strategic coaching driven by organization’s talent strategy
  26. 26. HOW DID WE GET IT STARTED? • External agile coaches came in to train teams in agile frameworks or tech practices • Also began to coach (and train and mentor) the teams on “soft” skills • Managers/bosses/execs curious OPPORTUNITY!
  27. 27. WHAT TRAITS DO AGILE COACHES NEED?
  28. 28. HOW DO WE FIND INTERNAL COACHES?
  29. 29. HOW DO WE TRAIN INTERNAL COACHES?
  30. 30. REMEMBER THIS STATISTIC? 88% productivity increase when training is supported by coaching 22% increase with training alone Source: International Personnel Management Association
  31. 31. HOW DO WE SUPPORT INTERNAL COACHES? Clear roles Time to prep Time to train Ongoing professional development Find a champion
  32. 32. OPTIONS DOING DONE What next? Find, train+ support Why grow our own? Why use coaching? What is coaching?
  33. 33. What would your organization look like if everyone coached?
  34. 34. What are you doing so that coaching is sustained in your organization?
  35. 35. What is one step you will take – personally – to make coaching happen throughout your organization?
  36. 36. OPTIONS DOING DONE What next? Find, train+ support Why grow our own? Why use coaching? What is coaching?
  37. 37. Waterloo Region FIND US HERE! Shawn Button shawn@leanintuit.com @shawnbut Sue Johnston sue@leanintuit.com @itsunderstood

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