Being Understood whiile we Wait for the Babel Fish: Plain Talk for Geeks
This document outlines Sue Johnston's presentation on using plain talk for effective communication. The presentation covers: - The importance of understanding each other through active listening exercises and playback to confirm understanding. - Developing empathy by rephrasing others' statements in a more empathetic way. - Letting others know your intentions are positive up front to set them at ease. - Being smart about how you share your knowledge with others in a way that is respectful and doesn't make assumptions. - Having open conversations to discuss issues and find solutions. - Providing references for attendees to continue learning effective communication techniques. The overall message is clear communication is key to understanding each other
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Being Understood whiile we Wait for the Babel Fish: Plain Talk for Geeks
- 1. BEING UNDERSTOOD WHILE WE WAIT FOR THE BABEL FISH PLAIN TALK FOR GEEKS SUE JOHNSTON AGILE + BEYOND YPSILANTI, MI – MAY 17, 2018
- 2. PLEASE NOTE SLIDES ≠ PRESENTATION • These slides are designed to be viewed in conjunction with a human being talking and interacting with you. • They will make little sense to you if you were not at the live session. • But if you find them useful, I’m happy.
- 3. WHO IS SUE? • Coach Skills for the Agile Workplace • Facilitation Skills for the Agile Workplace • Agile Fundamentals • Product Ownership • (Soon) Business Agility Coach Author Trainer Host June 7-8 Ontario Science Centre Toronto
- 4. WHAT’S THE BABEL FISH? “The Babel fish is small, yellow, leech-like, and probably the oddest thing in the Universe . . . “ . . . if you stick a Babel fish in your ear you can instantly understand anything said to you in any form of language. ” The Hitchhiker’s Guide to the Galaxy
- 5. WHY DO WE NEED PLAIN TALK ? So people understand what we say – and what we need. So we understand what they say – and what they need. So that working with us is an excellent experience!
- 6. W H AT W E ’ L L L O O K AT • WHERE IT ALL STARTS • IMAGINE THE IMPACT • INTENTIONS • BE SMART ABOUT BEING SMART • TALK ABOUT IT • TAKE ACTION
- 7. 1. WHERE IT ALL STARTS Inspired by Tammy Lenski who was inspired by Stephen Covey
- 8. EVERYONE THINKS THEY’RE A GOOD LISTENER EXERCISE
- 9. B A C K - T O - B A C K D U C K S 3 MIN EXERCISEYOU CAN PLAY WITH MY LEGO - PLEASE, GIVE IT BACK
- 10. B A C K - T O - B A C K D U C K S 3 MIN YOU CAN PLAY WITH MY LEGO - PLEASE, GIVE IT BACK EXERCISE
- 11. T H E V A L U E O F P L AY B A C K C O N F I R M I N G W H AT YO U U N D E R S TO O D F O R YO U R S E L F F O R OT H E R S • You confirm you understood what they intended • You can clarify if they weren’t clear • They’re more confident in continuing to speak • They can clarify if they weren’t clear
- 12. 2. IMAGINE THE IMPACT
- 13. E M P AT H Y C A N B E D E V E L O P E D
- 14. R E P H R A S E I N A M O R E E M P AT H I C W AY EXERCISE
- 15. 3. LET THEM KNOW WHERE YOU’RE GOING
- 16. 3A. ASSUME THEIR INTENTIONS ARE POSITIVE
- 17. 4. BE SMART ABOUT BEING SMART
- 19. 5. TALK ABOUT IT
- 20. W H AT W I L L Y O U T R Y W H I L E W E W A I T F O R T H E B A B E L F I S H ? C O N V E R S AT I O N : T H E M O S T P O W E R F U L B U S I N E S S TO O L YO U W I L L E V E R U S E
- 22. FIND SUE HERE . . . itsunderstood.com sue@itsunderstood.com @itsunderstood