The Art of Coaching Employees - Part 2
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The document outlines the 4 must-do's for effective coaching: 1) Observe without quick judgement and examine your own role, 2) Listen to understand rather than respond, minding nonverbal cues, 3) Give timely and permission-based feedback focused on behaviors not individuals, 4) Ask open-ended questions one at a time without leading questions. It reinforces these points using the example of Olga, a Russian Duchess, to help the reader memorize the key coaching practices.
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The Art of Coaching Employees - Part 2
- 1. The Art of Coaching Employees
- 2. The 4 must-do’s for good coaching
- 4. This is Olga. She’s an obscure Russian Duchess we found on Wikipedia.
- 5. This is Olga. She’s an obscure Russian Duchess we found on Wikipedia. But what’s important is that her name is Olga. And we needed an Olga to help you memorize the 4 must-do’s for good coaching.
- 6. Must-do #1
- 9. When Observing Don’t be quick to judge
- 10. Test your theories When Observing Don’t be quick to judge
- 11. Test your theories Look at yourself When Observing Don’t be quick to judge
- 12. Test your theories When observing Don’t be quick to judge Look at yourself Are you the problem?
- 13. Must-do #2
- 15. When Listening
- 17. Mind your nonverbals When Listening Stop talking
- 18. Mind your nonverbals Listen to understand When Listening Stop talking
- 19. Mind your nonverbals Listen to understand When Listening Stop talking Not to Respond
- 20. Must-do #3
- 23. When Giving Feedback Ask permission
- 24. Be timely When Giving Feedback Ask permission
- 25. Be timely Focus on behaviors When Giving Feedback Ask permission
- 26. Be timely Focus on behaviors When Giving Feedback Ask permission Not the Individual
- 27. Must-do #4
- 30. When Asking Questions Ask one Q at a time
- 31. Don’t ask leading Q’s When Asking Questions Ask one Q at a time
- 32. Don’t ask leading Q’s Ask open-ended Q’s When Asking Questions Ask one Q at a time
- 33. Follow these 4 must-do’s and you’ll be coaching effectively in no time.
- 35. This is Slide Deck 2 of 2