1. Summary
Highlights
Chronology
Education
Experience
CHAUNA ELLIS
100 Buckingham Dr, Bella Vista, AR 72714 | H: 479-715-6041 | C: 479-381-1150 | chaunae@cox.net
Experienced customer service and client focused professional with extensive experience in front-of-house and
back-of-house operations. Proven ability to cut costs and decrease staff turnover, who also has strong leadership and
relationship-building skills. Great respect for the company culture and encourages an environment where associates feel
comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Detail-oriented
Work flow planning
Troubleshooting
Project management
Problem solving
Cross-functional team leadership
Microsoft Office Suite
Written Communication
Organized
QuickBase Profecient
Customer relations specialist
Process improvement
Self-directed
Presentations
Budget control
Time Management
07/2014 to Current
Bentonville, AR
Client Service Implementation and Operations
Wal-Mart Stores, Inc
11/2011 to 06/2014
Rogers, AR
Licensed Optician
Wal-Mart Stores, Inc
11/2009 to 06/2011
Bentonville, AR
Optical Manager
Sam's Club
05/2005 to 11/2009
Pineville, MO
Licensed Optician
Wal-Mart Stores, Inc
Bentonville/Rogers, AR
Associate of Science/Arts
Northwest Arkansas Community College
Communications, Education, and English emphasis.
07/2014 to Current
Bentonville, AR
Client Service Implementation and Operations
Wal-Mart Stores, Inc
Collaborate with cross-functional teams to draft project schedules and plans
Monitored team progress and enforced deadlines
Served as the single point of contact for project scheduling and changes for the safety and opti-direct program
Updated and managed databases and programs such as Merrill, Plan Maintenance, and QuickBase
Audited work plans and offered recommendations for improvements
Partnered with ISD, Billing Systems, and Operations to address the implementation and design of the new
eClinical Works database
Client relationship management

2. Implementation of plans
Remedy Ticket- research and resolve store issues for safety and commercial insurance
Research and resolve grievances sent directly from the commercial carriers
Drafted communications for internal and external customers and teams
Worked with multiple teams to update and create a new process for the safety program to increase efficiency,
prevent and correct inaccurate reporting, and implemented an improved process for the stores to use the plans
Team expert for optical, assisting multiple departments with opportunities related to store and optician expertise
11/2011 to 07/2014
Rogers, AR
LICENSED OPTICIAN
Wal-Mart Stores, Inc
Fitting and dispensing of glasses
Handled and processed confidential patient information
Trained new and apprenticed opticians
Resolved customer inquiries and concerns
Ensured compliance of eyewear to ANSI and prescription standards
Setting and maintenance of modular
Maintained appearance of department
Instructed patients on the proper care of glasses
Maintained organized records of customer prescriptions, work orders, and additional records
Insurance expert
11/2009 to 06/2011
Bentonville, AR
Optical Manager- Licensed Optician
Sam's Club
Managed team of professional and apprenticed opticians, plus an Optometrist
Reduced and controlled expenses by implementing new practices to reduce the theft of merchandise and
tools, also capturing and controlling markdowns, and reduction of insurance chargebacks through research and
training
Directed strategic initiatives to achieve the initial marketing and start up of the hearing center in the club
Implemented organizational processes to decrease markdowns and increase profit
Developed internal relationships with management team and club associates to leverage in-Club membership to
drive business for the optical department
Instituted strict customer service requirements to establish new and improve existing good customer
relationships in order to grow the business
Increased profit by $500k for the department during tenure
Regained and strengthened customer relationships that were lost under previous management
Analyzed and assessed all processes to maximize the staff and ensure that business needs were met
Hired and trained new associates for the optical department as well as the optometrists office
Implemented merchandising and marketing for optical sales and promotion
Collaborated with the buyers regarding new, upcoming, and potential merchandise
P&L reports
Researched chargebacks for insurance orders
Associate scheduling
Event coordination and execution with multiple departments and groups for in-club health fairs
05/2005 to 11/2011
Pineville, MO
LICENSED OPTICIAN
Wal-Mart Stores, Inc
Fitting, dispensing, and ordering of eyeglasses and contact lenses
Pretesting of patients, including retinal photography
Instruction of insertion and removal of contact lenses
Upkeep of department, including setting and maintaining modular
Patient file maintenance
Scheduling and maintaining doctor's schedule