Judith Ireland has over 30 years of experience in sales, marketing, customer service, training, and management. She currently works as a Retail Territory Account Executive for Advantage Sales and Marketing, where she is responsible for selling and servicing retail accounts. Previously she has held roles such as Director of Marketing and Public Relations, Business Analyst, Training Specialist, and Reservation Sales Supervisor. She has a B.A. in Social Science and a California State Teaching Credential.

1. Judith Ireland
8017 Blarney Stone Way
Manlius, NY 13104
Telephone: (315) 692-4005  Cellular: (949) 257-8411
E-mail: judi.ireland@twcny.rr.com
SUMMARY OF QUALIFICATIONS
A results-oriented professional with excellent qualifications in SALES/MARKETING,
CORPORATE TRAINING, CUSTOMER SERVICE, PUBLIC RELATIONS, BUSINESS
ANALYSIS and MANAGEMENT. Skilled in assessing requirements, determining priorities,
analyzing course of action and making adjustments for peak efficiency, business development
and profitability. Command superior motivation and communication skills. Interface easily with
all levels of staff, associates, and executive management from diverse disciplines and
backgrounds. Excellent organizational, time management and supervisory skills. Always
present a professional and positive leadership image. Work well independently or as part of a
cooperative team effort. Record of achievement, dependability and integrity.
Key Strengths Include:
 Highly accomplished public speaker and trainer in conducting presentations and
courses to both large and small groups.
 Successful team building and leadership skills, producing a highly motivated/
cohesive organization and consistently produce top results.
 Utilize a hands-on management style resulting in trust, loyalty and respect from
key contacts, distributor representatives and merchandisers.
 Strategically plan project directions and management processes to produce the
most effective performance levels.
 Present an energetic, enthusiastic, assured presence, combined with a courteous,
confident and a calm demeanor.
PROFESSIONAL EXPERIENCE
Advantage Sales and Marketing, Anaheim, CA
Retail Territory Account Executive – Upstate New York
Specializing in sales and marketing services of natural food products and consumer packaged
products. Accountable for selling and servicing retail accounts to ensure client standards are
met and volume is increased. Complete audits, manage store calls, orders and reports.
Communicate effectively both internally and externally with customers and clients to build and
maintain excellent customer service and increase sales. Demonstrate a high level of
professionalism in attitude and teamwork with customers, peers and management.
(2012 to present)
Crossmark – Dallas, TX
INVENTORY SPECIALIST-DATA COLLECTIONS ASSOCIATE
Responsible for collection and transmitting data gathered from designated retail stores primarily
using a hand-held scanning device. Transmit Collected Data Daily via internet based on the
requirements of the collection device. Take direction from the Supervisor and other
management individuals. Responsible for meeting defined standards of work volume, quality,
accuracy, completeness, and timeliness. Maintain a positive relationship with employees and
customers as a representative of CROSSMARK. (2011 to 2012)

2. Advanced Sterilization Products (Division of Johnson & Johnson) - Irvine, CA
CUSTOMER CARE REPREPRESENTATIVE
Managed high dollar volume orders of capital equipment and consumable products.
Communicated professionally with internal departments and external customers. Reviewed
contractual parameters orders to initiate the shipping process. Process orders in an efficient
and expedient manner. Provided prompt response and resolution to customer inquiries. Utilized
in-depth knowledge of all company products, policies and procedures. Collaborated with team
members to develop, implement and improve processes. (2006 to 2008)
Adoption Network Law Center - Lake Forest, CA
DIRECTOR OF MARKETING AND PUBLIC RELATIONS
Performed multiple administrative and sales/marketing functions providing nationwide adoption
services. Responsibilities included all aspects of managing four Advisors and a staff of 30.
Created newsletters and marketing material for print and advertising website. Served as
primary liaison with state licensing bureaus and vendors. (2003 to 2005)
Northwest Airlines - Minneapolis, MN • New York, NY • Los Angeles, CA
BUSINESS ANALYST
Served as a Project Manager in directing a team of 30 in the design and development of
software enhancements following specifications from business changes, client requests and
mainframe modifications. Collaborated with programmers for conversions, mergers,
maintenance and development projects. Planned and coordinated all requirements, analysis
and testing for projects servicing 8,000 employees. Provided management and users with
documentation of application changes/enhancements. Designed and implemented a successful
web-based training program for reservations and sales incorporating all requirements prior to
new releases.
Researched issues and presented viable and innovative solutions for problems impacting
internal and external departments. Managed the development, planning and customization of
the reservation system software, incorporating fees and frequent flyer data, which resulted in
$10 million of new revenue. (1997 to 2003)
TRAINING SPECIALIST/Business to Business Project Manager
Conducted training sessions for new systems at strategic partners, such as travel agencies and
corporate clients, including GM, Ford, IBM and 3M. Created/maintained all manuals, reports,
training materials and applicable documentation. Designed and implemented support training
programs and initiatives to ensure sales maximization and provide service agent efficiency and
effectiveness. Superior knowledge of automation system features and benefits including e-
commerce and Internet programs. Evaluated industry trends and computer software
enhancements to provide the highest levels of partner satisfaction in all distribution channels.
Created and managed all technical and procedural support documentation. Assisted agents
and managers by developing/implementing sales policies, procedures and training guidelines.
Developed training programs to provide support to employees in attaining corporate vision,
common goals and revenue objectives. Facilitated a corporate merger and unified two separate
staffs of 500+ people. (1987 to 1997)
RESERVATION SALES SUPERVISOR
Provided superior levels of customer service in the sales and service of both international and
domestic airline tickets and services. Received a rating in the top 3% of sales performers.
(1985 to 1987)
EDUCATIONAL BACKGROUND
B.A. Degree/Social Science • University of California, Irvine, California
California State Teaching Credential • California State University, Fullerton, California
REFERENCES: Available upon Request