Laura Washington has over 20 years of experience in retail management and customer service roles. She is currently the Store Manager at Ricky's NYC, where she leads a team by motivating, training, and providing performance feedback. Previously, she held assistant manager and visual merchandiser roles at Denim Wall Inc./G-Star Raw and Eileen Fisher, and manager and supervisor roles at Ann Taylor and Banana Republic. She has a high school diploma and is applying to enroll in a bachelor's program in liberal arts.

1. Address: 331 fourth St., Jersey City, NJ 07302
Phone: 201.892.1537 Email: lparchment01@gmail.com
LAURA WASHINGTON
EXPERIENCE
RICKY'S NYC
New York, NY Store Manager - 04/15-Present
 Inspire and motivate the team by educating and informing of Ricky's culture and vision
 Recruit, interview, train and lead the team; insuring maximum performance through coaching and
performance feedback; holding regular individual touch bases,and store meetings
 Create individual development programs for associates based on career aspirations and
advancement pursuits
 Coaching staff in the areas of sales generation, product knowledge, merchandising and elevated
customer service
 Control and manage sales and payroll on a daily basis using key business reports and payroll
tools.
 Create,monitor and adjust schedules daily/weekly to maximize employee productivity, obtain
payroll goals and cover key business hours/peak days
 Implement all aspects of the company's loss prevention program and partner with Operation/LP
team to minimize loss and achieve shrink goals
DENIM WALL INC./G-STAR RAW
New York, NY Assistant Manager - 10/13-11/14
 Measured effectiveness of leadership content in connection with its ability to drive measurable
performance
 Brought new possibilities and best practices that challenge current thinking and drive continuous
improvement with regard to sales generation and conversion
 Implemented the communication strategy
 Trained and Managed sales and stock associates in areas of operation, standards, product, brand
and policies and procedures
 Upheld all company policies as outlined in the policy and procedures manual, code of business
conduct, and the employee policy guide
 Analyze sales trends and react appropriately
 Partnering with the Loss Prevention Manager to implement systems designed for theft prevention
EILEEN FISHER
New York, NY Visual/Merchandiser -10/06-01/2012

2.  Managed the overall visual merchandising in-season process to maintain consistent assortments
and presentation standards.
 Clearly communicated visual strategies,goals and initiatives to team
 Worked closely with corporate visual teams to examine, evaluate, and work to improve the store
experience
 Contributed to a positive work environment by consistently treating Eileen Fisher brand
customers and employees with respect
 Promoted a safe working and shopping environment to maximize the customer experience,
uphold companies purpose values and behaviors
 Upheld all company policies as outlined in the policy and procedures manual, code of business
conduct, and the employee policy guide
 Communicated information to customers about the quality, value and style of Eileen Fisher
products such as fit, fabric and price
 Completed floor replenishment to ensure customer satisfaction and size availability
 Maintained and improved store standards per visual presentation assessment directive to enhance
the customer shopping experience
 Responsible for compilation of weekly customer and staff feedback for submission to the District
Manager
ANN TAYLOR
New York, NY Manager - 02/2004-04/2006
 Designed and delivered leadership curriculum focused on driving individual, team and
organization
 Designed and executed projected plans for leadership curriculum
 Ensured all educational products and services were aligned with the overall organizational
strategy to drive a high performing culture
 Measured effectiveness of leadership content in connection with its ability to drive measurable
performance
 Used measurement results to drive and influence key stakeholders to embrace ATU learning
programs
 Contributed to new possibilities and best practices that challenge current thinking and drive
continuous improvement
 Implemented constructive and effective communication strategies
 Trained sales and stock associates in areas of operation, standards, product, brand and policies
and procedures
BANANA REPUBLIC
New York, NY Supervisor - 06/2002-12/2004
 Conducted daily meetings
 Screened potential candidates
 Motivated individual staff productivity by implementing daily, weekly, and monthly goals
 Oversaw all POS procedures and transactions
 Partnered with the Loss Prevention Manager to implement systems designed for theft prevention

3.  Assessed Key Performance indicators to ensure goals are continually met
 Analyzed sales trends and react appropriately
 Provided knowledgeable assistance to customers,in addition, to contributed to, handled and
reconciled all client related issues
TDWATERHOUSE INSTITUTIONAL SERVICES
New York, NY Relationship Manager - 01/1997-07/2001
 Provided unparalleled service and guidance to prospective and existing clients
 Responded to advisor and client inquiries by providing detailed account status information,
research and resolution
 Effectively profiled prospects to convey and customize products and services as per
advisors/customers needs
 Monitored advisor/client accounts guaranteeing proper and complete execution of equities,
options, mutual funds and block trades
 Provided complete customer service excellence to more than 700 Financial Advisors assets
ranging from a minimum of $100,000 to $75 million or more
EDUCATION
The New School
2015 Pending Application for enrollment into the Winter/Spring Bachelors Program in Liberal Arts
James Monroe High School
High School Diploma 1986
SKILLS
 Currently learning conversational Greek
 Twenty years of customer service
 Proficient in Microsoft Word , Excel, and Power Point
 90 WPM