Patrick Iverson has over 10 years of experience working for Apple in technical support and sales roles. He holds a Bachelor's degree in Business Management from Texas A&M University. His experience includes training employees, managing departments, and maintaining strong client relationships. He is skilled in technical support, communication, problem solving and leadership.

1. Patrick J. Iverson
4606 Calibre Creek Pkwy • Roswell, GA 30076 • Patrickjiverson@gmail.com • (229) 588-0509
Education
TEXAS A&M UNIVERSITY Corpus Christi, Texas
Bachelor of Science, Business Management. December 2010
Experience
APPLE INC. Atlanta, Georgia
Genius Technician April 2015 – Current
• Provided Apple customers with hands-on technical support while demonstrating efficient customer
service.
• Verbalized the diagnosis of the product’s issue in a manner tailored to the customer’s understanding of
technology.
• Collaborated with the management team to increase the store’s efficiency during peak business hours.
• Led training programs for Apple employees on personal development in the workplace.
APPLE INC. Houston, Texas
Expert/Business Floor Sales Leader April 2011 – April 2015
• Operated as a communication liaison to maintain business relationships with account managers.
• Monitored store reports and presented the store’s goals to employees.
• Explained the benefits of Apple products to clients in order to increase company sales.
• Provided employees with sales and business communication training.
• Assisted management with the organization of the sales department.
TEXAS A&M UNIVERSITY PURCHASING DEPARTMENT Houston, Texas
Fleet Specialist January 2009 – December 2010
• Supervised purchase order documents and the university’s data system.
• Acted as the department’s contract liaison for internal communication within Texas A&M University.
• Managed the university vehicles monthly usage log.
• Issued administrative support to the entire department.
Leadership and Activities
APPLE INC. Houston, Texas
Apple Mentorship Program April 2012 – November 2012
• Developed business communication skills to enhance relationships with customers and staff.
• Informed team members of different problem solving techniques to be implemented in the work place.
ALPHA PHI ALPHA FRATERNITY, INC. Corpus Christi, Texas
Secretary April 2009 – December 2010
• Documented meeting minutes and maintained business professional decorum during chapter meetings.
• Organized multiple philanthropy events to fundraise for Project Alpha, an organization dedicated to
increasing sex education among young men while providing them with leadership skills.
Skills & Interests
Technical: Microsoft Office, All Apple iWork Applications, CRM Programs, FileMaker
Skills: Analytical problem solving, Written and oral communication, Time management, Public Speaking
Interests: Sports, Family, Volunteer work