1. CHAZ T. RIPPL
920-37 8-567 2 | Rippl257 @gmail.com | https://www.linkedin.com/pub/chaz-rippl/b9/37 9/20b
CLIENT SERVICE REPRESENTATIVE
Creative and business-savvy Client Service Representative with 5 years of progressive
experience across a broad range of business strategies and diverse industry segments.
Proven ability to combine vision, on-the-go decision making, creativity, and strong business
acumen with well-developed project management and leadership qualities to support
customer restructuring, new product introduction, and new software implementing,
positioning companies and products for success. Areas of expertise include:
- Project Management - Corporate Communication
- Team Building/Leadership - Account Management
- Invoicing - Data Entry
- Software Implementing - Multiple Data Systems/SAP
PROFESSI ONAL EXPERI ENCE
WAREHOUSE SPECIALISTS, INC 2014 - Present
Client Service Representative
Hired to establish and continue effective communications between Warehouse Specialists, INC
and the customer. Established new policies and effective communication methods and
implemented new software. Managed customer’s accounts, inventory in stock, inbound and
outbound loads, and monthly invoicing.
Key Contributions:
- Implemented new policies and customer systems to more effectively communicate.
- Handle multiple customer accounts, questions, and problem solving while being efficient
and accurate while displaying great customer service.
- Served as a face of the organization, participating in conference calls and meeting with
clients.
AEROTEK/PITNEY BOWES 2013-2014
Inside Sales/Customer Service Representative
Joined as an Inside Sales Representative to renew existing customers contracts, sign up new
customers, and ones with the competition. Worked with multiply software systems, data entry,
and invoicing for existing customers. Helped trained new and existing employee’s as new
policies were set in place.
Key Contributions:
- Integrated new policies to work more effectively.
- Handled the customer through every stage, from the beginning to end. “One stop ship.”

2. - Signed on new business and kept existing business.
TIME WARNER CABLE
Customer Service Representative 2011-2013
Recruited to provide exceptional customer service, problem shooting, and selling/upgrading
services. I improved, helped, and managed policies in place to advance in your role. Multi-
tasked between 5 customer systems, two POS systems, and 3-4 trouble shooting programs.
Key Contributions:
- Was recognized and awarded by leadership for having outstanding customer service.
- Was recognized and awarded by leadership for having more thanexception metrics and
overall ratings.
- Took on role as advisor to peer’s on my team.
CELLARIS 2010-2011
Manger
Hired on as Sales Representative, but was promoted to Manager a month later. Oversaw about
12 employees. Ordered inventory and updated inventory. Implemented new guidelines and
polices for selling and customer service. Helped introduce a new POS system, and train other
employee’s and managers.
Key Contributions:
- Implemented new guidelines and selling techniques.
- 3 consecutive months of achieving monthly quota.
WEST BUSINESS SERVICES 2008-2010
Customer Service Representative
Joined as a customer service representative on the detergent team. Took inbound calls from
customers dealing with problem solving, damage product, and faulty product. Multi-tasked
between 6 different systems and email correspondence.
Key Contributions:
- Was in top 10 of my team for metrics.
- Trained new employee’s and was shadowed due to great work ethic.
EDUCAT I ON AND T ECHNI CAL PROFI CI ENCI ES
Xavier High School Appleton, WI
3.50 GPA 2004-2008
Technical Skills: Adobe, Microsoft Word, Microsoft Excel, Microsoft PowerPoint,
Microsoft Access, HTML, Outlook, POS systems, Sales Force, RightNow (Oracle),
Enterprise (Oracle), Data Entry, Illustrator, and Coral Draw.