Stephen Pike is seeking a management position utilizing his 15 years of experience in retail management, warehouse operations, and patient care coordination. He has a proven track record of managing teams, meeting quality standards, and resolving issues. His core strengths include relationship building, problem solving, and people management. He is proficient in Microsoft Office applications and has experience analyzing financial reports. His objective is to guide key members of management to improve processes and service excellence.

1. Stephen Zachary Pike
6924 Waikiki Rd
Jacksonville, Florida 32216
zpike85@yahoo.com
CareerProfile
Objective
To be in a management position that guides key members of management to create a heightened sense of service that will enable my
organization to reach a new level of excellence and superiority with the focus of developing quality controls and essential process
improvements.
Summary
I am a motivated, passionate,and energetic team player seeking professional growth and improvement. I am an organized, fast learner
who has a proven ability to adapt to many different situations. My core strengths include maintaining and strengt hening account
relationships, problem solving, conflict resolution, quality customer service, effective interpersonal communications and peo ple
management skills. I am a versatile and skilled professionalwith leadership qualities and excellent hands -on experience in managing a
team. My abilities include but are not limited to Excel, Word, Outlook and various different applications of data entry.
ProfessionalEmployment History
One Call Care Management
EDM Operations—Prosthetics Department, Patient Care Coordinator II
October 2015 to Present
 Receives referrals and obtains all necessary patient, medical, and demographic information from a variety of referral sources via
phone,e-mail, or fax to establish and coordinate medical products and services
 Researches and provides written quotes to adjusters for routine or customproducts and/ors ervices, specific to Prosthetics
 Procures requested products and services in accordance with physician orders, authorization, and desired or required delivery
date(s)
 Obtains authorization for all services and products and maintains current authorization for the entire period products orservices
are being utilized
 Creates and processes purchase orders,billing orders, and invoices in accordance with state fee schedules ,state rules &
regulations, and carrier contracts
Bill Conversions, Conversion Specialist
October 2014 to October 2015
 Followed department and company guidelines, handled any assigned incoming activity, inclusive of data entry of referrals into
patient database (CSRD), addressing real time service issues and problem solving
 Communicated with a network of providers to capture and convert ET, DME and OP revenue
 Worked with providers to negotiate and set rates for billing
 Strengthened and maintained relationships with a network of providers through consistent communication
 Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
The Home Depot
Department Manager
February 2014 to October 2014
 Responsible for managing a given department in a “big box retail” environment
 Delegated assigned tasks to approximately 10 or more associates in direct report as well as ensured proper work place habits by
associates in surrounding departments
 Ordered all products to ensure maximum customer satisfaction during their shopping experience
 Handled customer complaints and resolved any issues that might arise during their visit

2. Spirit Delivery & Distribution
December 2013 to February 2014
Warehouse Manager
 Responsible for managing an appliance delivery warehouse with approximately 8 associates in direct report
 Ensured that next day delivery routes were properly set and all accessories were present
 Handled inventory and assured that all customer product was present and in good condition
 Performed daily audit of incoming inventory from the manufacturer’s warehouse, ranging from three to seven deliveries with an
average of 75 pieces of product per delivery
 Ordered all parts for appliance installation and ensured that plenty ofstockwas on hand to ensure installs went according to customer
expectations
Dollar Tree Stores Inc.
January 2012 to March 2013
District Store Trainer
 Responsible for training Store Managers that were either externally hired, or internally promoted, to run a store after their training
period, and to ensure continued success aftertraining was completed through follow up and maintaining an open doorfor
communication.
 Performed annual store inventories, with responsibilities including but not limited to, overseeing the store level inventory process,
calculating actual shrink goals and percentages,and reporting results to the corporate office.
 Responsible for overseeing district while D.M is unavailable, sometimes for weeks at a time.
 Performed new procedure roll out to existing managers and ensured understanding of all processes included in daily routines.
Dollar Tree Stores Inc.
July 2007 to March 2013
Store Manager
 Responsible for managing single unit discount merchandise retail stores ,which involved managing multiple assistant managers,a
staff of sales associates and a stock crew.
 Position also entailed scheduling, interviewing/hiring, termination, and store ordering.
 Responsible for controlling payroll, planning and executing seasonaland everyday sets and daily store operations.
 Responsible for analyzing P&L statements on a monthly and annual basis to determine weaknesses and discover opportunitie s in
stores overall operation, and create processes to improve bottomline margins.
Strengths and Accomplishments
 Able to create personal business relationships while maintaining a professional rapport.
 Gifted hands-on and visual learner, regardless of the degree of difficulty of the assigned duty.
 Very flexible and open-minded, prepared to learn what it takes to exceed the standards expected of me.
 Goal oriented and motivated individual who, when given the opportunity,can surpass any job oriented task with exceptional
results
Education
Englewood High School, Jacksonville, FL
 Diploma, 2003
Florida Community College at Jacksonville
 EMT-B- June 2004
 Emergency medical technician and first responder courses, completed June 2004 with a 3.0 GPA