1. Ericka Rieckers
8050 Malinee Ott rd.
Georgetown, In 47122
ericka.rieckers@live.com
Cell: 812-786-7099
Home: 812-951-3435
 Dedicated customer service manager with 10+ years of experience in food service settings.
Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and
turnaround of underperforming operations.
 Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to
customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all
safety, security, quality and operational policies.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Retail Operations Management
Customer Satisfaction Enhancement
Overall Supervision
Sales & Margin Improvement
Teambuilding & Training
Cost-Reduction Strategies
Order Fulfillment
Professional Experience
Floyd Memorial Hospital and Health Services 10/11 to Present
Certified Dietary Manager
Certified Dietary Manager who works to help ensure nutrition and dietary standards are consistently meet for all
patients and clients. Especially skilled at preparing menus, adherence to food safety standards and training staff.
Maintained high standards in sanitation and complied with Indiana State Department of Health and HFAP
guidelines.
 Hired and trained new associates on hospital policies and procedures
 Remarkable knowledge of all nutritional standards and applications
 Sound knowledge of nutritional requirements and maintain safety in food preparation
 Ability to follow menus and demonstrate effective cooking skills
 Ability to identify and resolve all issues efficiently
 Ability to manage time and organize work effectively
 Ability to work under pressure environment
 Worked to build patient menus in CBORD
 Built catering program from the ground up
 Helped to implement room service program for patients

2. Panera Bread Co. –Louisville, KY
Assistant Manager, 11/10 to present
11/06 to 10/11
Joint Venture General Manager, 9/08 to 11/10
Assistant General Manager, 03/07 to 9/08
Shift Supervisor, 01/07 to 03/07
Retail Hourly Associate, 11/06 to 01/07
Promoted to manager position to recruit, train, and encourage +35 retail hourly associates and managers. Foster
an environment in which guests enjoy high levels of service and employees are motivated to deliver top
performance. Manage all operations to ensure friendly and efficient transactions with every customer. Manage P&L,
sales, inventory, merchandising and cost controls. Maintained high standards in sanitation and safety and complied
with regulatory guidelines.
 Consistently received the highest marks possible in company audits.
 Turned a profit for the first time since open in a café that had been open for +2 years.
 Elevated store’s guest-satisfaction index from 54% to 92% within one year; ensured the swift resolution of
customer issues to preserve customer loyalty while complying with company policies.
 Trained new managers on the procedures of the company.
Sams Food Wine and Spirits – Floyd Knobs, IN 06/04 to 12/06
Lead Server, 06/04 to 12/06
Worked as a server and consistently delivered high customer service. Worked in the bar part time and helped in
the kitchen as needed.
 Introduced training programs that enhanced employee performance and helped build a motivated workforce.
McDonalds - Brazil, IN 07/02 to 06/04
Assistant Manager
Floor Supervisor
Crew Trainer
Crew
Promoted to manager position. Responsibilities included inventory, recruiting, training, and encouraging a team of
50 employees.