1. Deborah Campbell
10 Sharon Circle, Osterville, MA 02655
508-420-1525 - dcampbell110@comcast.net
Summary
Highly motivated, people-oriented customer service professional with over 15 years of experience.
Successfully resolved customer issues, established long term, positive relationships with clients and
fellow staff. Demonstrated ability to work independently, multi-task, be resourceful, be creative and
be flexible. Strong computer skills including Microsoft Suite applications, WebEx Internet
conferencing, Salesforce (CRM) software and Internet search engines.
Qualifications
• Answered daily, on average, 25 to 40 customer inquiries that addressed complex system user
issues that required research and testing to resolve
• Screened incoming calls from a customer base of over 400 that resulted in deflecting 15% of all
calls from a team of 10 technical assistant consultants
• Scheduled conference calls, meetings, and on-site appointments with customers and staff to
evaluate product issues and determine a “best fit” solution
• Processed customer return material authorization requests that contributed to a reduction of
fulfillment time by 2 business days through customer advocacy and process improvement
• Communicated professionally and diplomatically with customers and staff, contributing to our
company earning an industry high rating for “best customer support”
• Trained customers and in-house staff on the use of a management system that enhanced their
skills and understanding of the product
• Authored and produced 2 user training videos, user guides and training documents that added to
the product offerings to customers
• Designed and generated documents that provided timely and accurate records and reports for
management
• Managed multiple short and long term projects on a daily basis insuring the ever-changing
customer and product deadlines were met
• Maintained calm under pressure and adapted to meet the unique needs of customers and staff
• Possessed a strong commitment to team environment dynamics
Work History
Customer Support Representative - Savant Systems, Hyannis, MA 2010-2016
Customer Service Representative - Activant Solutions, Inc., Hyannis, MA 1998-2008
Senior Customer Support Specialist - Infinium Software, Inc., Hyannis, MA 1990-1997
Education
Bachelor of Science, Business Administration, Northeastern University, Boston, MA