Andrew Fleming is a customer service advocate with over 10 years of experience in customer service roles across various industries. He has strong communication skills developed through working with diverse customers and colleagues. Fleming is skilled in exceeding customer expectations and ensuring customer satisfaction. He works well as part of a team to provide top-level customer service and support continued business growth. Fleming's professional experience includes roles in healthcare, market research, food service, and energy utilities.

1. ANDREW M. FLEMING
Allentown, PA
(484)707-4419 afswire599@gmail.com
Personalized LI URL here!
CUSTOMER SERVICE ADVOCATE  TEAMWORK  SALES ASSOCIATE
A highly talented customer service associate with extensive experience providing top level customer service to increase
customer loyalty and business. Strong communication developed by working with a diverse range of customers and
colleagues. Skilled in providing excellent customer service and ensuring all client expectations are exceeded while multi-
tasking in busy establishments. Excellent team player who works seamlessly with team members and management to
provide top service to ensure continued growth.
CORE COMPETENCIES
 Strategic Market Planning  Business Development  Community Relations
 Market Penetration  New Market Growth  Cold Calling
 P&L Management  Relationship Building  Consultative Sales
PROFESSIONAL EXPERIENCE
Lehigh Valley Health Network 17th Street Allentown, PA 2015-Present
Linen Aide
 Implement systems for the timely picking up of soiled linen as well as replacing full soiled linen carts with empty
ones.
 Develop systems for collaboration with an SDS specialist to deliver clean Linen to all related departments, and for
folding clean linen in the supply room.
 Establish systems for the timely completion of tasks, ensuring 100% customer satisfaction.
Survey And Technology Research GroupAllentown, PA 2014
Phone Interviewer
 Developed and employed strategies that resulted in the acquisition of civilian opinions about various consumer
goods and services on a daily basis.
 Developed and used innovative techniques to assist respondents to answer questions.
 Employed interview techniques to maintain a neutral, professional tone whilst on phone, as to not bias the survey
data.
Panera BreadTrexlertown, PA  2013-2014
McDonalds Trexlertown, PA 2010-2011
Yocco’s Rt 100  Fogelsville, PA  2008-2009
Store Associate General Crew/Cashier
 Demonstrated exceptional customer service skills when serving all customers regardless of their background.
 Developed systems to improve speed and accuracy when managing cash purchases.
 Exercised initiative to execute cleaning tasks as need to ensure that customers had confidence that their food was
being prepared in a hygienic environment.
 Implementing mechanism for efficient restocking and taking of inventory.
 Developed an expeditious system of work which facilitated efficient multitasking between ringing in orders and
cashing out customers decreasing the wait time for each customer by over XX%.
 Used superior customer service skills when bagging and delivering food to interact with the customer in a polite
manner resulting in an XX% increase in repeat customers who specifically sought to receive customer attention from
me.
 Provided exceptional customer service and ensured each customer had a memorable experience in a very busy, high
volume and high pressure establishment.
 Served customers in fast-pace environment whilst maintaining a high-level of accuracy and professionalism.

2.  Developed a system for the use of social media to get customer satisfaction feedback, thus helped to build and
improve relationships with customers thereby building client loyalty.
 Provided personalized attention to exclusive clientele ensuring that all their expectations are exceeded and
managed complaints to ensure customer loyalty.
 Answer and educate the customers on products, ensuring the best fit for their needs.
 Assisted with closing store to ensure that customer service was not compromised even though the store was close
to closing hours.
 Worked with a team to develop ways to increase customer service skills
Constellation Energy Allentown, PA 2011
(Intern-Lead Researcher for Call Center)
 Implement systems to generate researching leads for Electric Utility Demand Response Programs.
 Developed systems for more efficient entry of information per procedures for qualified leads into Sales Force CRM.
Reported directly to Lead Researcher.
 Developed a database for effective storage of results of the research.
 Developed innovative strategies to effectively complete research objectives in a timely manner.
 Created amended research objectives when it was apparent that original objectives produced unresolved questions.
ADDITIONAL CREDENTIALS
References: Available Upon Request
  
EDUCATION
TECHNICAL SKILLS
LANGUAGES
Emmaus High School, City, State, High School Diploma
Awards and Honors: Environmental Science Award, Honor Roll (junior year)
MS Office, Writing, Data Entry, Data Comprehension, Drawing, Customer service, Food
Preparation and Packaging, Video Editing, Audio Editing (Audacity), Paid Voice-Acting/Voice-
Overs, Speech Writing and Presenting
English (fluent); any other
INTERESTS/ACTIVITIES
VOLUNTEERISM
Memberships, clubs etc.
List any