1. Sergei Isparyan 2836 N. 103rd
Ave, Avondale, Arizona 85392
623.414.5857 sisparya@asu.edu
PROJECTS
Retail Store Simulation Project – Operated and marketed a virtual high-end clothing store with a team of students. Made preliminary
research prior to choosing a clothing line. Pivoted marketing when ROI was bad to achieve maximum results. Forecasted demand
using Excel and aligned expenses based on forecasts. Achieved steady but rapid growth while competing against 8 clothing stores.
Achieved highest stock price and profit at the end of the 3-year period while managing the CPU and making strategic decisions.
Consulting Project – Collaborated with a team of students working with a local Arizona company in order to grow their business
from current state and improve their business model. Analyzed and researched the business using SWOT, PESTEL, VRIO, as well as
strategic mapping. Prepared several presentations and documents as well as creating a MVP and testing it with target audience, while
communicating with the company’s founders throughout the process. Prepared a final presentation along with a written proposal going
into detailed phases of expansion with a new business model and presented to founders.
Startup Business Analysis Project –Collaborated with a team of students on a business idea to create a cost effective system for
students to receive textbooks. Researched and analyzed the market using PESTEL and SWOT, tested the business model hypothesis
and pivoted from learning new information. Project concluded with a mock up of the idea and the first phase of the MVP.
SKILLS
• Language: Fluent in Russian
• Software: Microsoft Office, QuickBooks, HTML, CSS, Dentrix.
PROFESSIONAL EXPERIENCE
Business Assistant May 2015-Present
Heartland Dental, Phoenix, Arizona
• A/R, sales presentations, patient scheduling, patient communications, insurance breakdowns, and reporting
• Lead startup meetings every morning, setting the tone and expectations for the day
• Decrease Day Sales Outstanding by an average of 6.8% monthly by collecting an average of 96.36% of total production
• Increase office sales by 57.5% and achieve customer sales of 60-85%
Business Manager January 2012-May 2015
Pure Aqua Solutions, Avondale, Arizona
• Coordinated integral part of the website design and creation of key marketing brochures that led to increased sales by referral
• Sales include presentations, negotiating price, and following up monthly for relationship building
• Assisted with service calls, dispatched technicians for necessary warranty related issues
• Prepared invoices, sent reminders, collected payments, maintained accounting and bookkeeping with QuickBooks
• Managed, trained, and scheduled 5-7 employees by having one on one meetings, training sessions, demonstrating, and supervising
Treatment Coordinator/Patient Care Coordinator/Back Office/Trainer August 2014-January 2015
Paradise Ridge Dentistry, Phoenix, Arizona
• Presented treatment plans to patients and received approval for treatment by explaining treatment
• Verified insurance coverage for planned treatment, collected payment, and reconciled daily cash reports
• Maintained patient charting process and reviewed charts for completeness
Dental Assistant/Lead/Supervisor January 2008-August 2013
Western Dental, Phoenix, Arizona
• Coordinated with the front and back office to improve patient flow and reduce wait times by 33%
• Managed, trained, and scheduled 5 employees, one on one training and supervising while they work
• Maintained office according to OSHA guidelines and passed all the audits by utilizing a checklist
• Reduced costs by encouraging members to reduce waste and to work more efficiently
• Resolved high tension patient cases that would arise through effective communication and use of diffusion statements
• Structured and implemented new ideas and systems during monthly meetings with members on improving productivity
EDUCATION
Bachelor of Science: Business Management (Entrepreneurship) May 2015
Bachelor of Arts: Business Communications May 2015
W.P. Carey School of Business Tempe, Arizona GPA 3.61