1. Carlos Sotelo
420 NW 12 Ave Apt 1106 Miami FL, 33130
Phone: (305)924-2708
Sotelo.carlos@hotmail.com
Highly motivated bilingual professional with 5 years of experience in major companies as well as start-up
organizations within the consumer goods, and import/export industries with presence in the Latin
America and U.S. market. Knowledge in international business, import / export, customer relations,
process documentation management, contract management, and inventory control. A tactful results and
teamwork oriented individual with demonstrated ability interacting with executive management, strong
problem-solving capabilities, and strong analytical skills with a track record of participating in programs
to enhance processes and implementing directives that achieve desired results.
EMPLOYMENT HISTORY/EXPERIENCE
Shratter Foods Inc. 9/1/2014 to present
Import / Export Coordinator
 Responsible for managing 78 accounts within the Latin American and US Market
 Receive orders, secure approval from finance department for the transaction, and
coordinate the manufacturing of the product with specific instructions and delivery
times.
 Coordinate bookings through freight forwarders based on product availability dates
 Process the order and answer any and all inquiries from the customer, manufacturing
plants, freight forwarders, or company employees that are related to the order
 Prepare product invoicing and shipping documents that the customer will need to
handle the import transaction in country
 Maintain the customer profile updated in the order process system
 Print and maintain invoice logs
 Comply with all FDA inspection and certification requirements
Customers Service Representative
 Responsible for maintaining 11 high volume accounts
 Enter all customer order and requests within order process system
 Generated reports for daily sales volumes
 Coordinate with different departments within the organization to fulfill customer orders
 Maintain a high level of quality and service with the customer
 Track and respond to customer inquiries within 24 hours
EFCO USA 11/14/2013 to 9/1/2014
Customers Service Representative
 Obtained customs clearance with US Customs and Border Patrol
 Respond to customers’ needs in a timely manner.
 Warehouse inventory control.
 Maintain a high level of quality and service with the customer
 Respond and resolved customer inquiries and complaint

2. The Sporting Club at the Continuum 06/2010 – November /2013
Front Desk Administrator
• Meet and greet guests upon their arrival.
• Ability to answer, screen and direct calls/visitors and take complete, accurate information.
• Provide adequate information to customers.
• Self efficient to manage business unsupervised. .
• Setting appointments, filing, records keeping.
• Ensures knowledge of staff movements in and out of organization.
• Organize and coordinate special events for the Company.
• Responsible for ordering office supplies
• Manage relationships with resident owners
Gym Attendant
• Transferring and receiving merchandise
• Responsible for general store maintenance
• Processing customer shipments and damages
• Responsible for establishing reliable communication standards
• Maintaining the facility clean and organized after and before every shift
EDUCATION
Miami-Dade College Current Student
Goliath Academy Date of Graduation:06/2011
SKILLS
Computer Skills:Microsoft Office (Word, Excel, Power point, etc.) Restaurant express
Languages: English fluently; Spanish Fluently.