1. Dianna Antwi Boasiako
3750 Satellite Blvd Unit 248, Duluth GA 30096 470-213-9812 Dee_antwiboasiako@yahoo.com
Overview More than four years working for and managing specialty retail establishments in Northbridge, Ma.
and twenty-seven year’s customer service. Recognized for delivering unparalleled customer service.
A verifiable track record of success backed by impeccable references. Areas of expertise include:
Employee Management
Recruited, developed and trained associates
Set up interviews and call backs
Performed background checks and I-9
verification
Acted as MOD ensuing that associates met
goals and reinforces behaviors and values
through positive recognition
Performed 90 day evaluations
Preformed written and oral disciplinary actions
Managed employee schedules
Merchandising and Display
Overseen the merchandise/visual placement
New Product Introduction
Inventory and Pricing Controls
Processed Shipment
Prepared store for Floorset
Determined the workflow order and priority of
assignment
Customer Service
Exceptional Customer Service
Problem Solving
Up selling
Time management
Operations
Maintained, opened, and closed store
Maintained daily coaching log, attendance
log, and cash variance log for each associate
Ran nightly recap of store performance
Preformed daily audits: receipts, nightly
paperwork, and safe/register count
Prepared deposits, change runs, and daily
cash audits
Computer/RF Gun/POS Scanning
Performed a monthly LP assessment and
maintained LP and safety standards;
Processed daily and weekly payroll reports
Overseen productivity of warehouse
Handled discrepancies: customer returns,
missing merchandise, transfers, store to
store concerns
Extracting and processed payments for
clients
Proficient in MS Office: Word, Excel
PowerPoint, and Outlook
Integrity and Honesty
Product Knowledge
Understanding what is being ask
Breaking Language barriers
Employment
DD’s Discount/Ross Inc., Norcross, GA 02/2015-present
LOSS PREVENTION SPECIALIST
Burlington, Doraville, GA 08/2014-present
CUSTOMER SERVICE SUPERVISOR/KEY HOLDER
Wal-Mart Supercenter, Northbridge, MA 02/2007-09-2011
GROCERY DEPT. MANAGER
Saint Vincent Hospital, Worcester, MA 01/2000-03/2004
CRITICAL CARE TECHNICIAN
New England Medical Center, Boston, MA 2000-2000
CARDIAC UNIT CRITICAL CARE TECHNICIAN
Education Strayer University, Atlanta, GA
Bachelor in Business Administration with Legal Studies Option (Completion 05/2016)
