1. Ambrose Terblanche
29 D`Vine Terraces, Burgandy Estate Table View, CAPE TOWN 7441
Phone: 0828283020  ID: 7709245194088  E-Mail: ambrosecrotz24@gmail.com
Objective
I am keen to build a career with a progressive and dynamic organization that ensures professional growth. I am a Loyal, Hardworking
Individual who always gives more than what is expected of me! I take PRIDE in everything that I do and I am a Perfectionist at heart
and because of that characteristic, I have always delivered the highest quality work. My previous work experiences have exposed me to
a lot of different cultures and people and made me the professional person that I am today. My PASSION is working with people and
dealing with them on a daily basis. Customer Service is the most important aspect of any company and having the RIGHT people with
the RIGHT Attitude makes any company a successful company and I BELIEVE that I have the right ATTITUDE to be part of your
business and I know that I will be a valuable asset to your company!! I have more than 16 years working experience of which I have
dealt with people every single day and still LOVE it! I am a fast learner and always up for a challenge! No job is too big, difficult or
impossible to do! Through meticulous planning and prioritizing of my workload, I always manage to complete tasks before set
deadlines, within minimum effort, under extreme pressure. I work equally well as a team player and as an individual. My focus is to
achieve best possible results in a minimum space of time. I have excellent organizational skills due to my ability to effectively manage
my time so as to achieve best possible results. Extracurricular activities as well as my interpersonal skills have assisted me to develop
strong verbal and written skills.
Work Experience
DISA Vascular PTY (Ltd) 01 June 2008- current
Position: Customer Service and Logistics Manager
Logistics Duties Include:
• Acknowledging Goods Receipt Purchase Order (GRPO) of all incoming products on SAP and ensuring that the goods
received are 100% correct as per order placed and Packing List received from suppliers (shipping documentation) within the
relevant Warehouses;
• Generating and Processing of all Purchase Orders (PO) for Agency and Raw Material products on SAP
• Transferring and Shipping of all outgoing products against orders received to various hospitals – Locally and Internationally;
• Liaising with Courier Company regarding Quotes, Shipping queries, delivery of parcels and tracking; applicable to both Local
and International forwarding; Record keeping of all relevant documentation pertaining to shipped parcels
• Liaising between different Departments and Managers pertaining to any / all Stock Related issues
• Assisting Sales Force by generating sales on Agency goods with Key Customers;
• Packaging of Finished products and ensuring that all products packaged are as per Work Instruction based on company
procedures to avoid any damage while in transit – this includes transferring of products from Quality Department to Stock;
• Initiating and supervising stock takes: Performing Monthly Internal Stock takes and Audits and solving any consignment stock
discrepancies and the investigation thereof including the filing of stock sheets
• Assisting 7 x Sales Representatives (5 regions) with daily consignment stock reports, Evaluation Samples, Consignment
Requests and Rotations, Managing of Close to Expired Stock in Hospital as well as Consignment Stock; Stock management
and control;
• Processing of all Stock Sales Order Invoices, Commercial Invoice and Performa Invoices daily, this includes generating of S-
Series Invoices for Customs purpose;
• Checking of orders and updating Price Lists (All Hospital Groups) on Order Wise Logistics System;
• Working with managers to implement the company's policies and goals
• Ensuring products are produced on time to meet delivery deadlines & ensuring produced products meet quality standards
• Monitoring the production processes and adjusting schedules as needed

2. • Forwarding invoices and correspondences to all customers Locally and Internationally daily or as needed;
• Keeping Warehouse Registers, Temperature Registers and Samples Registers up to date daily;
• Monthly feedback to Finance Manager regarding Product Traceability, Consignment Stock Levels – Internally and Externally,
Stock Movements, Courier Incidents and any stock related discrepancies found during Monthly Stock takes; Stock Ordering
and status reports;
• Liaising with all Suppliers, Forwarding Agents and Local Couriers pertaining to cost effective shipments and follow-ups
• Handling ALL Customer Complaints and Queries as needed including all Customer Positive feedbacks and Service Reports;
• Writing of Working Instructions (WI) and Procedures pertaining to Stock Procedures and processing thereof, Packaging,
Transferring and Shipping;
• Dealing with Exports pertaining to the Orders received and the completion thereof this includes Invoicing, Transferring and
Packaging of products / goods, ensuring that all relevant documentation is correct to ensure an effortless shipping and liaising
with Exports Customers pertaining to the status and completion of their shipments; Ensuring Cost Effectiveness
• Providing Professional Office Support to Sales Reps, Internal Customers and External Customers;
Customer Service Manager Duties Include:
Local Travels –Sales manager and Sales Representatives:
• Travel requests including booking of flights, Rental Cars, Accommodation
• Pick up and Drop-off arrangements as required
• Arranging of Dinners when applicable and if needed
Cathlab Staff / Pharmacy Managers / Cardiologist / Radiologist:
• Maintain and develop working relationships with Cathlab staff and Cardiologists
• Quarterly visits to regions – Customer Relationship building (Depending on request / availability)
• Correspond with Cathlab staff when required
• Arranging Evaluation Samples for customized products for Cathlab and ensuring feedback pertaining to these samples
• Send quotations to cath lab when required or as per request received from Sales Representative
• Record keeping of requested quotations and weekly follow ups before 30 day period expires
• Attend to any requests received from cath labs
• Telephonic bi-weekly communication with customers; Nationally and Internationally to ensure Customer Service satisfaction
Customer Complaints (Distributor Products):
• Provide Sales Representative with relevant documents to complete Customer Complaints/ Agency products
• Send completed form to supplier requesting a RGA number
• Make arrangements for Faulty product to be returned to Head Office and then to supplier for evaluation
• Quality Assurance System (QAS): Log complaint, Open File, complete DISA Quality Assurance (QA) form
• Notify Supplier via e-mail of product shipping details and tracking number
• Monthly follow-up for investigation report / findings
• Once received, notify Sales Representative of written report
• Complete Complain Log on system and close. Meet with QAS Manager to sign off complaint, close and file
Sales Manageress (SM):
• Assist and support SM with tasks and activities related to company Sales performance and Sales Team
• Feedback to SM on any Sales Representative related issues or pending Sales
• Verbal and written communication to Local, International Customers and Suppliers in regards to issues on behalf of SM
• Communicating with SM pertaining to any price changes or requirements received from Hospital groups
• Distributing updated or new Price Lists to relevant departments
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3. Sales Representatives:
• Assistance to Sales Representatives on daily basis with tasks and activities related to sales
• Support to Sales Team by daily contact with members ensuring job satisfaction
• Arrange Induction training and itinerary for all new Sales Representatives with CEO and Head of Departments
• Arranging of business cards, name pins, promotional material, product files, promotional printing
• Receive approval for representatives expenses: Check against slips and submit to Sales Manageress for authorization
• Assist representatives for acquiring and updating of renewed SLA (Service Level Agreements) from Hospital Groups
• Supply representatives with Discovery Reimbursement Letters – New Products
• Assist representatives with written communication to customers in regards to Back Orders, Price Changes, New product
information / Achievements / Birthdays / Personal Accomplishments, General Information, etc
• Ensuring that (with assistance of Sales Representatives) all Customer Information is updated and correct on SAP Database
MediKredit (Nappi Codes) and Discovery Approval Letters:
• Build Relationship with employees and maintain that relationship
• Apply for NAPPI Codes for all new products before loading onto SAP
• Submit product information, catalogue and provide surgical classification for new products (PIN forms, NTC Forms and
Submission Forms)
• Complete notification forms for price changes
• Send monthly updates of any additional products and discontinue products not used
• Liaise in writing for NAPPI codes updates and Discovery Approval Letters
• Liaise in discrepancies between hospital groups data base and MediKredit records / Order Wise Logistics / Discovery Price
File
Traceability testing (Twice a year):
• Provide Sales Representatives with size and serial numbers of products identified /selected for Track and Traceability as per
consignment list
• Once received from representatives verify with selected hospitals consignment list
• Sign off and file for Quality Audit (DEKRA) purposes
Event Coordinator: (Conferences - Local & International)
• Liaise with events organisers and Sales Team
• Motivation from representative for sponsored customers
• Invitations for sponsored customers
• Liaise with customers on special preferences , e.g. dietery needs, ID copies, Flight times, Airport transfers, Late Check-outs, etc.
• Arranging Accomodation and transport from airport to hotel aswell as to conference/congress
• Arranging Conference Registration and Acces card for attending
• Flight Bookings for All sponsored delegates attending conference / congress
• Stand Bookings (if applicable)
• Overseeing that all Marketing material incuding brochures and samples are delivered to events prior to actual event date
• Final Detail brochure / documentation for Customers
• Confirm cost to customers for invoicing and submitting on time to enure that payment are received
Administration and co-ordination of general administrative requirements by company policy and procedures for Sales and
Marketing:
• Maintenance and updating of filling system electronically and hard copies
• Record keeping of Sales Team Leave, Sick leave and Annual Leave (IR- Duties – Not limited)
• Monitoring stationery and placing orders with Finance Department timeously
• General housekeeping
• Assist walk-in clients / deliveries (offering and making of refreshments to visitors, for e.g. coffee, tea, etc)
• Answering of busy Switchboard : Screening calls and redirecting to relevant Management team and CEO, including internal
staff
• Taking of messages in their absence and ensuring that it is relayed to relevant persons
• Arranging for Visitors Parking and access to building and record keeping of Visitors Logbook
• Setting up of Boardroom for general management meetings and cath lab visits
• Taking of minutes if required
• Arranging service deliveries if needed and when required
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4. Previous Work Experience
Name of Company Position Start Date: End Date: Reason for leaving
Au-Pair Discover Au-Pair 13 January 1998 11 January 1999 Contract Expired
Mr. Price Clothing Sales Assistant 01 February 1999 15 June 2001 Headhunted
Forensic Science
Laboratory -
SAPS
Senior Auxiliary Exhibit Examiner 18 June 2001 23 October 2006 Headhunted
Mr. Price Clothing Store Manager 27 October 2006 30 May 2008 Headhunted
Education
Gordon Senior Secondary High School Matric - 1995
Subjects:
• Afrikaans First language HG
• English Second Language HG
• Physical Science SG
• Biology HG ;
• Geography SG
• Mathematics SG
Tertiary Qualifications
Institution: Forensics Science Laboratory: South African Police Service Completed: 28/02/2002
• Forensic Biology Case Work (FBC Modules)
• Body Fluid Identification (BFI Modules)
IT Skills
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
4

5. • SAP – Business One
• NEO
Driver`s Licence
Code: EB Issue Date: 12/08/1999
Notice Period
Availability: Immediatley
Reason: Current company under Liquidation
Reference:
1. Disa Vascular (PTY) Ltd (Former work Colleague and Sales Coordinator)
Mrs. Lynn Adonis
Work: +27 21 448 09 23
2. DISA Vascular (PTY) Ltd
Mr. Egmont Baumgartner (CEO at DISA Vascular)
Cell: 0726066589
Work: 021 4480923 Ext: 13
3. Grant Devlin (Former Finance Manager / HOD at DISA Vascular)
Cell: 072 506 7678
4. DISA Vascular (PTY) Ltd
Mrs. Melanie De Klerk (Current HOD: Sales and Marketing Manageress)
Cell: 0826646565
Work: 021 4480923 Ext: 25
I, Ambrose Terblanche, solemnly declare that the above mentioned is true and correct. I am available immediately to
commence duties.
Ambrose Terblanche
0828283020
5

6. • SAP – Business One
• NEO
Driver`s Licence
Code: EB Issue Date: 12/08/1999
Notice Period
Availability: Immediatley
Reason: Current company under Liquidation
Reference:
1. Disa Vascular (PTY) Ltd (Former work Colleague and Sales Coordinator)
Mrs. Lynn Adonis
Work: +27 21 448 09 23
2. DISA Vascular (PTY) Ltd
Mr. Egmont Baumgartner (CEO at DISA Vascular)
Cell: 0726066589
Work: 021 4480923 Ext: 13
3. Grant Devlin (Former Finance Manager / HOD at DISA Vascular)
Cell: 072 506 7678
4. DISA Vascular (PTY) Ltd
Mrs. Melanie De Klerk (Current HOD: Sales and Marketing Manageress)
Cell: 0826646565
Work: 021 4480923 Ext: 25
I, Ambrose Terblanche, solemnly declare that the above mentioned is true and correct. I am available immediately to
commence duties.
Ambrose Terblanche
0828283020
5