1. Rebecca S Campbell
627 Telfair Ct Suwanee, GA 30024 (678) 697-1604
rebeccacampbell919@gmail.com
OBJECTIVE__________________________________________________________________
Administrative position utilizing my customer service, management, problem-solving skills
and organizational abilities within a growing company.
WORK HISTORY
Benchmark Brands, Inc./FootSmart Products Atlanta, GA 2002-present
Mailing Coordinator
Managing inbound/outbound mail and packages, as well as providing support for the call center
staff.
• Processed incoming mail orders and distributed all outgoing USPS, FEDEX, and UPS shipments for the
company
• Solved complex customer service issues as relating to mail order processing/incoming phone orders and
assisted customer service representatives with escalated customer issues.
• Processed daily downloads/rejected orders from off site call centers
• Developed/implemented training program for mailroom employees
• Managed inbound customer service inquiries via mail/email
• Developed/implemented procedures for weekly deposits involving check scanning software/hardware
• Assisted with testing/implementation of ESM software, as well as ongoing testing/implementation of software
upgrades/patches
• Responsible for daily deposits from inbound mail orders via ACH check software, as well as manual bank
deposits
• Provided backup for call center (inbound order/customer service calls)
• Provided back up for call center management as well as other administrative positions
• Handled customer service escalations from the Better Business Bureau
• Created/managed multiple excel spreadsheets used by various departments
• Processed employee orders and returns
• Managed ordering of paper goods for call center (envelopes, specialty FTC cards) via purchase order and
third party vendor
• Assisted with scheduling of company functions, including budgeting, ordering with outside vendors, and
arranging deliveries
• Assisted with expense/reimbursement accounts for various members of call center management
• Facilitated the establishment of new post office boxes and all postal accounts for catalog customers, as well
as call center mailing location for company move
• Managed call center volunteer participation and fundraising in company sponsored events with the American
Diabetes Association including the Tour de Cure and the Step Out Walk (arranging employee schedules for
volunteering, fundraising, collection/managements of money collected, assisting in various event booths,
ordering of event participation merchandise)
Benchmark Brands, Inc./FootSmart Norcross, GA 2001-2002
Customer Service Team Lead
Managed 20-30 customer service representatives in a call center environment.
2. • Provided customer service for customers via inbound/outbound calls and assisted customer service
representatives with escalated customer issues, as well as handling complex customer problems
• Monitored Fujitsu phone system for abandon rates/agent availability
• Managed various reports and data entry problems as well as inbound customer service inquires via
mail/email
• Assisted with writing of procedures/training materials for customer service department as well as training of
new employees
• Handled numerous reports from Ecometry system
• managed weekly employee schedules, including lunches/breaks
• provided ongoing coaching to phone representatives, as well as yearly evaluations
Benchmark Brands, Inc./FotSmart Norcross, GA 2000-2001
Customer Service Representative
Answered inbound customer service calls in a call center environment.
• Placed orders for customers via phone for lower body health products
• Provided order tracking, product information and other customer service for customers
• Assisted mail room staff with processing of incoming mail orders
• Assisted with management of company's yahoo store front (processing orders, managing products, updating
shipping fees, answering customer service emails)
• Communicated with warehouse for expediting orders
Taco Bell, Duluth, GA 1997-2000
Assistant Store Manager
Managed 3-4 area restaurants and provided on site management training for new hires.
• Managed cash control and performed opening/closing procedures for store
• Manage inventory control, including weekly orders of new goods
• managed shift deployment and training of new employees
• provided on site training for new management hires
• complied weekly/monthly schedules
• managed benefits, hiring/termination of employees
EDUCATION
Georgia Southwestern State University, Americus, GA
completed GA core curriculum 1996-1998
• provided tutoring for foreign students in English and French
• member of community choir, college choir
• member of small choral jazz ensemble
• president of college chapter of Habitat For Humanity
• secretary of Resident Hall Association
SOFTWARE/SYSTEM SKILLS__________________________________________________
• Microsoft Office (Word, Excel, Outlook, messenger)
• working knowledge of order entry programs (Lawson, Accuterm, Visual Link, Mail Order Wizard)
• extensive knowledge of ESM
• extensive knowledge of Certifunds/Certegy and Telecheck check processing systems and associated
hardware
• working/basic repair and/or maintenance of fax, copier, Neopost/Hasler postage machines, Omation Model
