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LYDIA PITT
6925 SunnyLane
Mount Dora, FL 32757
Telephone : (407) 443-4682 • Email : lpdozier@yahoo.com
CUSTOMER SERVICE REPRESENTATIVE
Customer Service Professional with extensive knowledge and experience in customer service.
Strong operations and training skills with a high level to detail  Extensive customer service experience in a call center and manufacturing
environment  Flexible and solution oriented in a fast paced multitasking environment  Skilled in inventory management, shipping, receiving and
logistics  Excellent quality control and technical experience • Strong organizational skills •Ability to plan, prioritize and manage workflow  Able to
diplomatically resolve customer complaints and concerns in order to diffuse tension and ensure good customer relations
PROFESSIONAL EXPERIENCE
Wetherill Associates, Inc. (WAI), Orlando, FL • March 2004 - Present
Customer Service Representative
 Manage assigned accounts and develop customer relations.
 Assist account managers.
 Submitted customer account applications.
 Research customer requests via electronic catalogs, paper catalogs and internet search.
 Process customer orders via telephone, email, fax, and online store.
 Process return merchandise authorizations (RMA’s)
 Analyze and resolve customer issues.
Transpo Electronics, Inc. Orlando, FL • May 1985 – March 2004 (Wetherill Associates, Inc. (WAI) purchased Transpo Electronics, Inc.)
Customer Service Representative
 Micro Assembly, assembled voltage regulator circuit chips.
 Quality control, inspected voltage regulators.
 Shipping processor, pulled customer, checked accuracy, packaged orders and processed shipping through UPS and Fed Ex manifest
systems.
 Received and processed inventory from production into shipping department.
 Conducted daily cycle counts of inventory to insure inventory accuracy following the FIFO system to meet ISO9000 qualifications.
 Logistics, processed documentation and arranged pick up for domestic and export shipments.
EDUCATION
Valencia Community College
Coursework: Basic Child Psychology
1983
Orlando, FL
Maynard Evans High School
1981
Orlando, FL
TECHNICAL SKILLS
Microsoft Office Suite • BAAN (ERP System) • AS400