1. SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE
ROBERT SMITH16509 El Revino Dr., Fontana, CA 92336 | H: (909) 233-0828 | C: (909) 210-6338 | smithr348@yahoo.com
Qualified Production Supervisor with 8 years of manufacturing management experience, including
cross-training and scheduling employees, ordering parts, record-keeping and meeting all production
deadlines.
Experienced in production
scheduling
Experienced in production
scheduling
Knowledgeable of quality
control standards
Procurement specialist
Planned, directed, coordinated and assigned manpower to efficiently meet
production requirements.
04/2015 to Current Senior Account Manager
SMX LLC － Buena Park, CA
Provide immediate front line customer service to associates and the
clients.
Recruit high skilled workers to work at our client sites.
Conduct root cause analysis and create action plans.
Manage weekly schedules for all employees.
Participates in our client's meetings.
Make associate hiring and firing decisions.
Handle order requests and changes from client contacts.
Handle associate relations activities, communications, and
investigations.
Work on special projects and performance incentive programs to help
meet operational goals.
Maintain time clock database up-to-date in order to process payroll.
Assist with reports by using MS Office applications.
Responsible for shift of approximately 200 employees Accountable to all
HR functions, duties of hiring/termination, Payroll Accountable to
functions of team operations Responsible for Budget, Revenue, Expense
Management- Strategic Planning Duties of staffing, scheduling, &
execution of clinical services Develops, implements, monitors , and
directs site strategies /operations Drive growth & new referrals to
continue to service our consumers Anticipate barriers and drive solution
focused actions / team accountability Ensure schedules, shifts are
covered and operating at the highest efficiency.
12/2013 to 04/2015 Staff Management- Shift Supervisor
SMX LLC-Amazon Warehouse － San Bernardino, CA
Responsible for shift of approximately 200 employees Assisting the Senior
Account Manager with maintaining a highly motivated team.
Providing immediate front line customer service to management team,
associate and clients to ensure productivity, quality, and safety goals are
met.
Conduct new-hire orientations to integrate associates with the policies
and procedures of the facility.
Managing weekly schedules for all associates.
Participating in client meetings.
Support the management team with associate hiring and firing
decisions.
Managing the daily workload and ensuring that goals are being
achieved.
Handling associate relations activities, communications, and

2. WORK HISTORY
EDUCATION
investigations.
Working on special projects and performance incentive programs to help
meet operational goals.
Maintaining time clock database in order to process payroll.
Assisting with reports by using MS Office applications.
Anticipate barriers and drive solution focused actions / team
accountability Ensure schedules, shifts are covered and operating at the
highest efficiency.
11/2012 to 12/2013 Staff Management - Associate
SMX LLC -Amazon Warehouse － San Bernardino, CA
Process of incoming orders.
Performed quality checks / order preparation for shipping.
Lifting, Standing, Movement of 10-40lbs of merchandise.
RF Gun operator- RD Real Time Device measuring internal data.
04/2012 to 10/2012 Maintenance Associate
Mesa Blanca Apartments － Adelanto, CA
Responsible for coordination with Production Department to ensure
quality repairs.
Communicated all concerns, defects and progress to Management
Division.
Maintained & Monitored all documentation and records to reflect work
orders on /off the facility.
Conducted regular, mandatory inspections of electric, mechanical, and
other facility equipment.
06/2004 to 06/2012 Inspector
DynaVox Systems LLC － Pittsburgh, PA
Shipping / Receiving Performed inventory operations Maintained records,
periodical counts,, inventory control Completed computer operations in
relation to inventory control Responsible for organization, storage, of
inventory according to corporate procedures Quality Assurance
operations such as weighing, comparing, cross checking size,
descriptions, and measurements.
11/2003 to 03/2004 Customer Service Representative
TJ MAX － Pittsburgh, PA
Communicated with customers , resolved concerns and issues of
consumers.
Performed inventory of delivered merchandise.
Provided assistance to customers in their shopping experience with
retail items (sales, returns etc.).
05/2003 to 08/2003 Warehouse Service Representative
Pro Staff Agency － Seal Beach, CA
Responsible for receiving and pulling incoming orders.
Reviewed, Screened , Inventoried incoming orders.
Ensured communications and effective team work during daily
operations.
Responsible or fork lift operations, and facility safety during shift.
10/2002 to 03/2003 Assistant Night Shift Manager
Big Lots Inc － Hollywood, FL
Responsible for shift of approximately 10-15 employees Accountable to
functions of team operations Responsible for time worked of employees
/ payroll Duties of staffing, scheduling of employee schedules Anticipate
barriers and drive solution focused actions / team accountability.
Maintenance Department
Procurement Department
Customer Service Department
Management Department
1994 High School Diploma
Marinello School of Beauty
Cosmetology Lisc. 1200 hrs.

3. SKILLS
REFERENCES
1990 High School Diploma: Diploma
Montclair High School － Montclair, CA, United States
Approach, Budget, computer operations, client, clients, Customer Service,
database, Decision Making, documentation, firing, fork lift, hiring, HR, inventory,
inventory control, Leadership, Team Development, Managing, mechanical,
meetings, MS Office applications, monitors, Communicator, Payroll, process
payroll, policies, progress, Promotion, quality, Quality Assurance, Real Time,
Receiving, repairs, retail, safety, sales, scheduling, Shipping, staffing, Strategic
Planning, Supervision, team work, Time Management, weighing
*References are available upon request