1. 1 | P a g e R e s u m e B r e t t F i n l a y
Resume
Brett Andrew Finlay
56 Langer Circuit, North Lakes Qld 4509
Mobile: 0411 300 571
Email: brettfinlay@outlook.com
Professional Profile
I have over 20 years in the LP Gas industry with varying roles across Business Development,
Account Management, Branch and Operations Management. With a focus on building strong
long-term customer relationships whilst utilising volume and margin growth strategies.
I am passionate about exposing opportunities and implementing ideas for new business
growth. I am a detail-orientated person who follows through on projects to their conclusion.
Words I choose to describe myself are dedicated, perceptive, problem solver, honest and
loyal, with a generous dollop of good humour.
Career Overview
Position Organisation Date
Business Representative Kleenheat Gas - Qld 2008 – Feb 2015
New Account Manager Kleenheat Gas - Qld 2003 – 2008
Dealer Manager Qld/NSW Nthn Kleenheat Gas - Qld 2000 – 2003
Account Manager – Western NSW Kleenheat Gas - NSW 1996 - 2000
Branch Manager Dubbo NSW Kleenheat Gas - NSW 1994 – 1996
Operations Supervisor Dubbo Kleenheat Gas - NSW 1991 - 1994
Treasury Officer / Gas Dubbo City Council 1981 - 1991
Key Competencies / Areas of Expertise
 Manage the sales performance of Bulk LPG customers, Cylinder Dealers, Kwikgas
Resellers, Commission Agents and Cylinder Exchange customers to meet volume,
margin and EBIT targets
 Business Development - Prepare proposals, detailed costings and contract
documents for negotiations with clients; ensuring all deliver the maximum profit to
the business using lower cost solutions
 Maintain strong business relationships with customers in accordance with a call plan
and customer requirements
 Meet agreed annual Key Performance Indicators of Volume, Growth, Margin EBIT
and ROC.
 Maintain the highest level of customer service by; meeting customer expectations,
satisfactorily resolving customer complaints, ensuring customer support personnel
are available.
 Maintain a high level of customers under agreement

2. 2 | P a g e R e s u m e B r e t t F i n l a y
 Ensure safety training is conducted for LPG applications
 Maintain current knowledge on products, competitive products and other general
information relevant to the industry and in the customers best interest
 Ensure proper and timely response to competitor activities and market
opportunities
 Ensure all business activities comply with relevant Acts and legal requirements
 Experienced in autonomous roles, dedicated and results-driven person
 Self motivated and proficient in time manage to a high degree
 Skilled in Microsoft Office’s suite of applications
 Successfully lead, managed and completed projects
 Financial skills training and report generation
 People leadership as Branch Manager - Leading staff to achieve KPIs
 Maintaining staff motivation to exceed customer expectations and achieve
performance targets, supervision of a team including hiring, orientation training
and development and dealing with employee issues
 Current First Aid Certificate
 Class C Drivers licence with excellent driving history
Career History
Business Representative / New Acct Manager August 2003 – to date
Kleenheat Gas Qld
Reporting to the Qld Sales Manager, accountable for maintaining sales budgets to existing
customers, developing new opportunities for growth in an area currently reaching from North
Brisbane to Central Qld and to Cairns and Mt Isa prior to 2008. (Similar smaller role held in
Western NSW 1996 - 2000)
Responsibilities
 Achieving business performance targets
 Identify and convert new opportunities to grow the customer base
 Be the Frontline Representative for the company in many and varying circumstances
 Maintain strong relationships with both internal and external customers
 Develop strategic plans to open new markets and increase brand recognition
 Assist a dealer network in increasing their sales through promotion and marketing
 Current working knowledge of Aust Standards and Dangerous Goods code
 Provide training for LP Gas installations, Dealer, Agent, Decant & Type B installs.
 Maintaining Monthly Reports on customer retention, compliance, volumes, pricing
 Negotiate beneficial outcomes to all stakeholders
 Design and advise storage solutions for Gas installations to suit both customer needs
and advantage logistically
 Project Management
 Acting Sales Manager Qld role from time to time

3. 3 | P a g e R e s u m e B r e t t F i n l a y
Key Achievements
 Consistently achieved over 100% of annual volume budgets. Personally improved GP
by an estimated $850K July 13 – Nov 14 and Volume growth by over 1200 t in last 24
months.
 All Annual Dealer audits completed
 Successfully developed and implemented Safety Management Plan for Gas Delivery
Networks (Dealers and Agents above 12000 lit storage)
 Reviewed and updated Safety Management Plan for Reticulated Gas Networks to be
compliant under the Qld Petroleum & Gas Act 2004.
 National Emergency Response on call duties
 Reduced expenses by 18% over 2013-14 financial year
 100% safety record achieved each year
 Develop strategies and marketing campaigns to suit local markets
 Project Manage – Lead a recent review of all Qld Reticulated Gas network activities
Dealer Manager Qld & North NSW November 2000 to August 2003
Kleenheat Gas Qld
Reporting to Qld Sales Manager and responsible for 70+ dealer site operations and adherence
to Kleenheat procedures, including asset management, compliance to Regulations, safe
processes for staff and public. Ongoing growth initiatives and debt reduction activities
employed.
Responsibilities
 Asset Management – dealer cylinder stock levels
 Assist Dealer network to grow their customer base and volumes
 Identify new dealer and agency opportunities – develop proposals
 Negotiate dealer outcomes for success of operations in each area
 Keep abreast of competitors activities and adapt to changes
 Develop marketing for new and existing dealers
 Regular call cycle requires regular road travel
 Train dealer staff to agreed levels of competency
 Debt recovery and trading terms compliance
 Problem solving and dealing with non conformance
Key Achievements
 Reduced Dealer stockholdings to alleviate capital constraints of cylinder stocks
 Worked with Logistics Dept to achieve better service and cylinder management
 Debt recovery targets brought back to a more acceptable level.
 Improved relationships between dealers and Kleenheat with consistent interaction
 Sourced and developed new dealer opportunities increasing volume and margin
growth year after year
 All dealer training completed and a dealer audit tool developed with minimal signage
standards
 Dealer compliance and conformance achieved through training and ongoing support
from other departments and acceptance from dealer staff

4. 4 | P a g e R e s u m e B r e t t F i n l a y
Branch Manager /Operations Supervisor February 1991 – July 1996
Kleenheat Gas - Dubbo NSW
Reporting to the Regional Manager based in Dubbo, managed a bulk gas depot and separate
retail operation with 12 staff and 4 bulk rigid tankers. Responsible for the day to day running,
staff activities, budgeting, financials, customer enquiries, accounts, tanker scheduling,
retailing of appliances.
Responsibilities
 Manage staff performance, staff training and individual expectations and workloads
 Create and Maintain Daily Tanker scheduling and Cylinder truck schedules
 Meeting monthly and annual budget targets
 Customer enquiries and complaint resolution
 Account maintenance and creation
 Debtors and Creditors (Accounts Payable) duties
 Gas and spare parts sales and ordering
 Liaise with local business and suppliers
 Cylinder and tank testing duties
Key Achievements
 Transfer all customer records across to new operating system
 Create automated seasonal tanker schedules
 Automated filling platform project completed
 Changed ‘insitu fill’ domestic tanker runs to exchange cylinder service
 Increased brand recognition by exhibiting at field days
 Collectively developed an award winning branch
 High Achievement Award successfully developing/implementing 1st Comm Agent
Education
 Diploma Project Management – current (expected completion Oct 2015)
 Diploma Management – Current (expected completion Oct 2015)
 Frontline Management Cert III – AIM WA – Oct 2002
 Marketing Cert III – TAFE NSW – 1999
 Year 12 Higher School Certificate – Dubbo
Training
 Sales & Negotiation Skills – Ron Pollack Training Sydney – Jan 2010 to Nov 2012
 Gas Utilisation Modules – Kleenheat Gas 2010
 On Scene Commander/Maintain Safety at an Incident Scene Training – FSA 2014
 Defensive Driving Training – DTEC/Paul Baxter Brisbane 2003 & 2012
 Aussie Host Quality Customer Service Training 1998
 Anthony Robbins ‘The Power Within’ 4 day Seminar – Sydney 1998