Mark Wheelhouse has over 30 years of experience in operations management, sales, and customer service roles. He has a strong track record of achieving targets and improving business performance. Most recently, he was a Regional Cluster Manager for an industrial gases company with P&L responsibility for 11 retail stores. Prior to that, he held general manager roles with responsibility for profit/loss, health and safety, and staff management. He is now seeking a new challenge due to redundancy from restructuring.

1. MARK WHEELHOUSE
4 REDLAND WAY
MALTBY
ROTHERHAM
S66 8BW
Home : 01709 814902 Mobile No: 07909113055
Profile
An experienced area operations manager with a high degree of operational prowess, sales
and customer service delivery/ management, team motivation, analytical capability and P&L
experience with a strong record of achieving stretched targets in a demanding market places.
An adaptable individual and people manager with the ability to create high performing teams,
safe working practices and places and, the capability to return increased profits, is now
looking for a new challenge both personally and professionally, due to redundancy caused by
a re structure of the business at all levels.
Employment History
BOC LTD ( PART OF THE LINDE GROUP.) - NOV 2013 – TO PRESENT.
Industrial gasses and welding hard goods - Retail
Regional Cluster Manager – NW and West Yorkshire.
Responsible for 11 Gas and Gear retail stores from Barrow In Furness down to Anglesey.
Full P&L responsibility, ensuring sales, margin and operating profit are achieved at each
store.
Overall SHEQ responsibility, ensuring all legislation is followed, both internal and external,
ensuring all incidents are reported, communicated and all lessons learned.
Overall responsibility for staff behaviour, performance and development, in conjunction with
the HR department.
Working in a heavily unionised environment, ensuring communications and relationships are
open, honest and constructive.
Working with the store managers to ensure the store maximises sales and profit, follows
processes and procedures, controls stock levels and stock turns, provides excellent
customer service in line with the expectations of the business and complies with all required
SHEQ rules and regulations, working towards zero incidents and accidents.
Time management is key in this role given the geographical spread of the 11 stores under
my management.
ACHIEVEMENTS.
• Re focused and re energised the team to pull in the same direction.
• Improved the team’s understanding of sales v margin and the impact this has on the
P&L for the store.

2. • Re-established good working relations with the union representative to move long
standing issues forward.
• Addressed long standing infrastructure issues (SHEQ related) to make the stores
safer and more appealing to customers.
• Addressed long term performance issues and staffing levels.
• Introduced an improved cover provision for the stores and applied more control to it
via the cover manager.
• Worked on 2 projects in conjunction with my day job, utilising my internal networking
to achieve actions and results.
INDUTRIAL WELDING SUPPLIES (IWS) PART OF THE LINDE GROUP.
NOV 2013 TO FEB 2015.
Welding hard goods and machinery suppliers - direct.
General Manager – Nottingham
Responsible for the operation based at Nottingham, reporting into BOC LINDE Group senior
management.
Full P&L responsibility for circa £1.5 million revenue, with the expectation of a minimum 30%
margin, full H&S responsibility for the site.
Required to turn around a long standing poor performing depot with cash flow issues and
profit issues.
Staff moral issues and poor performance from the sales force and warehouse departments.
Internal and external networking and team building were key in this role to push the business
in the right direction and try to repair long standing issues at the depot.
ACHIEVEMENTS-:
• Improved margin from 24% - 31% and increased sales marginally.
• Re structured the sales force and warehouse and provided clear KPI’s to drive the
performance.
• 6 of the 15 months I was at Nottingham, I turned a profit or broke even.
• Ensured cash flow was always in a positive by controlling the payments to suppliers
and ensuring all monies were in on time and all debts were chased, plus introduced a
vetting programme for new accounts to ensure risks were kept to a minimum.
• Improved staff morale, managed poor performances out of the business and
introduced new staff that were hungry to succeed.
• Created good relationships with suppliers to ensure maximum discount and
favourable trading terms.
CPL DISTRIBUTION – APRIL 2010 TO NOV 2013
Distribution arm of the largest national coal manufacturing company.
Northern Area Support Manager

3. Supporting the Area Manager in ensuring the Northern coal depots achieve all KPI’s and
SLA’s as required by the business, whilst remaining within the legalities of road transport
rules and working time directive.
I also assist all 3 Area Managers in any support roles required (stock takes, investigations,
depot cover, disciplinary issues, customer complaints, sales plans, transport etc) and do
project work for the Operations director
Flexibility and time management are key in this role, as is the ability to communicate at all
levels and have a high level of man management and team building capabilities. A can do
approach to tasks in this role is a must as is the ability to work both inside and outside a
framework.
Another key attribute to my role is strong networking skills both internal and external, which is
vital for getting things done, especially when time is a premium.
RECENT ACHIEVEMENTS.
• Reduction of tachograph infringements to the required level by a review of the
knowledge levels of the drivers and then delivering group presentations and check
testing. This was backed up by a robust disciplinary procedure to hit home the
importance of compliance.
• Preparation for and successful FTA audits in all depots.
• Review of Health and Safety General Registers at all Northern depots, explaining to
and guiding the depot managers on how to improve their audit scores. All depots
have improved their scores by 20 – 40%.
• Part of a project team looking at the safest and most effective way to ensure load
safety and security for open sack and pre packed deliveries.
• Turning the transport operation around at the distribution warehouse in Worksop
after a big back log of deliveries both internal and external due to staff issues.
• Sourced, staffed and opened a new depot at Castleford which is now capable of
delivering 100t+ concessionary coal and 30t+ of retail and commercial. All done
within timescale and all deliveries completed through a busy winter period
GUNSTONES BAKERY NOV 2009 – MARCH 2010
FLT Driver/Despatch worker
Temporary position via Pertemps agency,working the night shift at Gunstones Bakery, part of
the Northern Food Group.
I took this job to get back into the workplace, whilst allowing me free time during the day to
continue my career search.
BOC Gases - Area Operations Manager 1998 – July 2009
A multi-billion pound global gases business recently taken over by Linde Gas Germany to
create one of the largest industrial gas providers across the world.
Area Operations Manager - BOC Sureserve Drinks Dispense Gases (Yorkshire and Midlands
region) with P&L, Operations and development responsibility for region generation of almost
£7M revenue and approximately £4.5M contribution to the business. With responsibility for

4. team managers, training resource, sales team and technical advisors operating as a true
general manager to ensure KPIs and SLAs are achieved based on continuous improvement.
RECENT ACHIEVEMENTS
• Individual contribution of £60k in new business and £20k of direct defence of existing
business in 08 and £50k new, £10k defence in first half of 09 as well as directing and
managing a £7 million region.
• Delivered an on target revenue performance in 06, a 1.2% increase on revenue
budget in 2007 and an on target performance in 2008 in a challenging market place
which has seen a year on year decline of 11%
• Project managed a team to deliver a “Back to Basic’s” guide to Sales and Service
personnel – successful project with a good end product which is to be launched into
the business.
• Successful internal and external audits in management processes year on year
• Implemented and chaired 2 SHEQ committees (1 north and 1 midlands) and have
displayed very strong visible leadership in all areas, especially in Health and Safety.
• Member of a national implementation committee for the introduction and roll out of a
new compressed working week.
BOC Gases – Team Leader 1994 - 1998
Responsible for the performance of a team of Sales and Service persons based in
Brinsworth and Goole.
Responsible for the safety performance, customer service levels and revenue generation of
my team based on KPI’s set by my line manager.
Route planning and cost effective delivery of product whilst meeting SLA’s were key in this
role, as was the development of my team in all areas, gained by training, demonstration and
review ( both informal and formal via appraisals).
ACHIEVEMENTS.
Highest performing team within the Northern region and always in the top 3 teams in the
country.
Continued account base growth and introduction of 3 new areas in the 4 years I led my team.
Promotion to Area Manager in 1998 and development of 3 of my team to Team Leader level
and one to a trainer role.
BOC Gases – Sales and Service Person 1992 – 1994.
Responsible for the safe delivery of dispensing gas to my area, customer service and
revenue generation via new business and farming existing account base.
ACHIEVEMENTS.
Accident free record, both driving and personal.
No 1 SSP in the Northern region, achieving an A grade on my appraisal based on results
against KPI’s and customer feedback.

5. Promotion to Team Leader and was the first Team Leader in the country.
PARTNERSHIP IN 3 PUBLIC HOUSES. 1988 –1992
Partner in a business developing public houses from loss to profit making operations
managing all aspects including analysis, marketing, resource management, stock control,
P&L creation and control and, operations development.
We successfully converted 3 under performing Public House into profitable outlets increasing
turn over and profit.
ACHIEVEMENTS
• 40% increase in revenue of the first Public House in 11 months.
• 25% and 28% increase in revenue in 2nd
and 3rd
Public House
• Became an integral part of the community in all 3 outlets and developed a very good
music venue.
ACC Co-operative Dairy. -TRANSPORT CLERK. 1985 – 1988
Day to Day running of the transport office within the garage section of the dairy, in
conjunction with the garage foreman to ensure cost management is achieved within budget.
Responsible for paperwork, stores, job allocation, fuel storage, vehicle rotation and liaison
with drivers and route planners.
Brewtech Services – Sheffield - DISPENSE EQUIPMENT FITTER. 1982 –1985
Fitting drinks dispensing equipment for Major Brewers, working across the country, reporting
to the Regional Manager. Predominantly unsupervised with responsibility for personal time
management, customer relationship management and ensuring best practice and service is
delivered to meet SLAs.
EMPLOYMENT TRAINING:
P.C. literate – Use of Word, Excel and Power Point
SAP – Usage of commercial and operation tools within the system
Presentation Skills Training (Farnborough University)
Various BOC in house training programmes – People Management, Sales Management,
Presentations, Safety (DNV Modern safety management), finance, interviewing and people
development.
WORK RELATED QUALIFICATIONS:
CPC National & International in Transport
IOM Advanced driving (3 yearly assessments)
IOSHH Safety management
Personal Details.

6. Married for 23 years
2 boys –aged 20 and 15
Hobbies – Football, Kickboxing, Cooking and Family
Education
1980 /81:
Dinnington College of Further Education
Bec/Tech National and NCC Threshold scheme in computer studies.
1976 /80:
St. Mary’s High School - Chesterfield
“O” Level English, French
CSE Geography, German, Metalwork

7. Married for 23 years
2 boys –aged 20 and 15
Hobbies – Football, Kickboxing, Cooking and Family
Education
1980 /81:
Dinnington College of Further Education
Bec/Tech National and NCC Threshold scheme in computer studies.
1976 /80:
St. Mary’s High School - Chesterfield
“O” Level English, French
CSE Geography, German, Metalwork