1. Christopher John Thomson_______________________________ _Page1
Career Snapshot
CONTACT DETAILS
NAME: Christopher John Thomson
ADDRESS: 9 Bohemia Drive
Kirwan QLD 4817
PHONE: (07) 47551262 (Home)
0417-648213 (Mobile)
Email: chris@orita.com.au
Industry Experience relevant to Position Demands
TONY IRELAND TOWNSVILLE
POSITION: Group Parts Manager
COMPANY OVERVIEW: A major regional Motor Dealership group selling GM Holden,
Land Rover, Range Rover, Jaguar, Volvo, Tata, Isuzu Trucks,
and Hyundai Forklifts, in addition to distributorships for PPG
Paints, Valvoline Oil and Century Batteries as well as a United
Tools tool store.
ACHIEVEMENTS:
• Analyzed and identified the issues causing the poor
performance, lack of efficiency and excessive aged stock in
the primary GM Parts Department, and similar issues in the
European Makes Parts Department.
• Planned and executed physical merge of all motor vehicle
parts departments to a single warehouse and DMS Branch
merge to acquire inventory.
• Analyzed and identified issues with DMS system causing
ordering errors and failures, supersession allocation
failures, and cataloguing a total of over 250 DMS related
issues.
• Put forward and drove the proposal to change the
Dealership Management System.
• Prepared and implemented all Parts infrastructure for new
DMS including, Source codes, movement codes, price
codes, Makes setups, General ledger adjustment codes, and
all Parts setups with less than four weeks notice from go
ahead to go live.
• Provided both group, and one on one training to parts staff
with ongoing mentoring.

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• Increased, GM Holden Retail Inventory Management
(RIM) compliance from less the 40% to 90% providing
more correct and valid stock for immediate sale, and
reducing open repair orders as a result of less need to
rebook for parts orders.
• Increased first pick rate from non-existent to over 90%
• Increased revenue to both Parts and Service through
increased sales on the day.
• Reduced oversupply of front end stock by optimizing
movement codes and lead times.
• Completely re-binned the entire warehouse including
implementation of bar-coded binning.
• Given the state of the parts business when I took it over, the
above points are only the highlights.
ACCOUNTABILITIES:
• To manage all aspects of the principal Franchises Parts
Department
• To oversee and report on the inventory, purchasing
processes and aged inventory of all group operations
• To ensure compliance with the policies and standards of
operation for all of the represented makes.
• To ensure that all export data for GM Holden Retail
Inventory Management (RIM) is valid and correct and to
assess and respond to the daily RIM stocking proposals.
• To produce and place stock orders at the required intervals
for GM (RIM), Land Rover, Jaguar, Volvo, Tata,
Performax, and GM for Tony Ireland Holden Charters
Towers branch.
• Represent the company to the Franchisors, by participating
in the Parts Managers meetings and committees.
MARTIN JONKERS MOTORS
POSITION: Manager, Replacement Parts and Accessories
COMPANY OVERVIEW: A two Franchise Motor Dealership selling New Toyota and
Suzuki Motor Vehicles and Used vehicles.
ACHIEVEMENTS:
• Made a significant contribution to the company’s
performance by securing and retaining a substantial and
consistent trade client base. (Increased from 1 only Smash
Repair customer in the PMA to 100% of Smash Repair and
significant increase in Mechanical Trade Customers and
conversion of non genuine to genuine)
• Consistently exceeded monthly targets and retained higher
business levels
• Implemented automated order allocation system using ERA
DMS to replace existing manual system

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• Increased stock order/daily order buying ratio from 50% at
takeover to over 85% in under 12 months, to achieve
maximum target rebate from Toyota resulting in increased
profit margins and improved current parts availability.
• Implemented numerous strategies to Achieve Toyota
Dealership Excellence Criteria for Parts
• Prepared for and executed all parts operations changes to
migrate to TAIPAN (Toyota Australia Integrated Parts and
Accessories Network) as a major change to the way
Dealerships do business with Toyota. (MAY 2011)
• Successfully undertaken numerous TIA (Toyota Institute
Australia) courses.
ACCOUNTABILITIES:
• To manage all aspects of the genuine parts and accessories
department.
• Staff selection, motivation and training.
• Planning and implementation of marketing strategies
• Management of inventory and warehousing functions.
• Ensure compliance with Toyota standards and operations
for Dealerships including:
• TSM (Foundations) Operations and Warehousing Criteria
• Heijunka - Smooth ordering processes
• KAIZAN - Continuous Improvement
• Stock In Months - < 21 Days
• Stock Order / Daily Order Ratio
• Budgeting and reporting for the department.
• To ensure that company CSI ratings are maintained through
delivery of exceptional quality advice and service.
• Represent the company to the Franchisers, by participating
in the Parts Managers meetings and committees.
MOTORAMA 4x4xMORE
POSITION: 4WD Accessories Manager
COMPANY OVERVIEW: A new concept automotive dealership, promoting the lifestyle
aspect of 4WD ownership and providing all related services.
Offering new Toyota, and used 4WD vehicles, accessories
books and maps, parts and service, theatre, gymnasium, café,
4WD test track facilities, driver training and tours.
ACHIEVEMENTS:
• Made a significant contribution to the company’s position
as a specialized 4WD centre by developing the standard and
reputation of the 4WD accessory division

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• Increased profit and product depth by negotiating
favourable supply agreements with high profile brand name
suppliers.
• Consistently exceeded monthly targets.
• Improved profitability by developing in house installation
service, rather than supplier fit.
• Managed numerous 4wd/motor show exhibitions, with sales
on site returning clear profit for the event.
• Managed development of exciting in store retail
environment.
ACCOUNTABILITIES:
• To develop from scratch a high quality 4wd accessory
division catering to internal car buyers, general retail, trade
and wholesale customers.
• Preparing budgets and reporting performance to general
management.
• Plan and manage product range and pricing
• Manage warehouse and inventory functions.
• Supervise, coach and motivate all departmental staff.
• Develop and implement sales strategies to capture internal
and external business at retail, trade, and wholesale levels.
BLUEYS UTE WORLD
POSITION: QLD STATE MANAGER
COMPANY OVERVIEW: A vehicle accessory company based in Sydney, specializing in
accessories for Ute’s and Ute owners. Providing a retail sales
and installation service, in addition to wholesaling specific
lines to reseller customers nationally.
ACHIEVEMENTS:
• Made substantial contribution to the development of the
companies profile and reputation within Queensland.
• Used my specific experience and contacts to broaden the
product range to suit the local market, resulting in the
Brisbane branch achieving sustained profitability quickly.
• Increased profit and product depth by negotiating
favourable supply agreements with high profile brand name
suppliers.
• Consistently improved monthly sales and profits
• Developed and maintained robust relationships with a wide
range of clients to ensure ongoing support
ACCOUNTABILITIES:
• To manage all aspects of the operation of the newly opened
Queensland branch of the company

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• To optimize new business opportunities, customer
satisfaction and loyalty, within the customer base in the
Queensland region.
• Planning and implementation of marketing strategies within
the region, in conjunction with national strategies.
• Staff selection, motivation and training for the region.
• Plan and manage product range and pricing for the region,
and contribute planning and management of national
product range.
• Manage all State admistrative and accounting functions,
and reporting to Sydney head office.
TJM PRODUCTS AUSTRALIA Pty Ltd
POSITION: Marketing/Product Manager (TourerTop division)
COMPANY OVERVIEW: Australia’s leading manufacturer of 4WD and light commercial
vehicle accessories for local market, export, and original
equipment.
ACHIEVEMENTS:
• Made a significant contribution to the company’s leading
market position and commercial stability by securing and
retaining a substantial and consistent client base.
• Developed and maintained robust relationships with a
variety of major clients including, Q Fleet, City Fleet,
Toyota Motor Company, Mazda Australia, and many
others.
• Consistently exceeded targets, and sustained higher sales
results in all customer categories.
• Made significant contribution to product development, to
keep pace with market demands.
• Prepared and presented major presentation to TJM
Distributors National Conference.
• Developed and implemented TourerTop canopy
manufacturing quality audit process.
ACCOUNTABILITIES:
• Responsible for growth of specific product group within the
TJM Products range through a network of distributor
outlets, and to major corporate clientele.
• Planning and implementation of marketing strategies,
promotions, presentations, and incentives.
• Assisting and motivating TJM Distributors nationally in
order to maximise sales potential within their business
territories.
• Planning and organizing exhibitions and events nationally.
• Dealing direct with Government and local Government
entities, commercial and fleet operators, OE vehicle
companies, and car dealerships.
• Ensuring that quality standards and production schedules
are met and maintained.

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• Driving product development to ensure that the company
maintains its position as the market innovator and leader.
DOBSON HONDA AUTO’S
POSITION: Manager, Replacement Parts
COMPANY OVERVIEW: A four franchise motor dealership selling new Honda, Daewoo,
Kia, and Lada cars, parts and service. They also operated a
stand-alone non-genuine parts outlet trading as The Parts
People.
ACHIEVEMENTS:
• Made a significant contribution to the company’s
performance by securing and retaining a substantial and
consistent trade client base.
• Consistently exceeded monthly targets and retained higher
business levels
• Reduced dead stock (12 months no move) from 80% at
takeover down to under 30% in under 24 months, freeing
up resources to carry current saleable lines.
• Increased stock order/daily order buying ratio from 12% at
takeover to benchmark levels in under 12 months, resulting
in increased profit margins and improved current parts
availability.
• Awarded Honda’s Parts Manager of the year on three
occasions culminating in a study tour to Japan in 1996.
• Served on Honda Parts Manager’s association (QLD
Branch) as Vice Chairman in 1994, and Chairman in 1995.
ACCOUNTABILITIES:
• To manage all aspects of the genuine parts and accessories
department, and contribute to the operation of the Parts
People outlet.
• Staff selection, motivation and training.
• Planning and implementation of marketing strategies
• Management of inventory and warehousing functions.
• Budgeting and reporting for the department.
• To ensure that company CSI ratings are maintained through
delivery of exceptional quality advice and service.
• Represent the company to the Franchisers, by participating
in the Parts Managers Associations.
KEY STRENGTHS AND PERSONAL QUALITIES:
The following attributes, qualities, and competencies, are founded on my achievements, work
experience, and feedback I have received from senior managers, colleagues, and customers,
with whom I have worked.

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LEADERSHIP:
My strengths have been assessed as being a good communicator who completes tasks and
manages with a sense of energy. I am strong in enabling others to complete tasks through
delegating to build an atmosphere of trust and a healthy team environment. I allow team
members to perform tasks on their own, and in some cases stretch their abilities. In achieving
this, I do not lose sight of the tight balance between empowering people and maintaining
overall responsibility for the work.
COMMUNICATION:
I have demonstrated my ability to communicate effectively with people as a group, or on a
one to one basis, with the ability to adjust my approach to best suit the needs of the audience.
I have excellent written communication skills, including the ability to prepare, edit, refine,
and produce well argued, persuasive, and lucid reports and other documents. I use my
attentive listening skills to understand the needs of the speaker, whether colleague or client,
in order to respond with the best possible solution for the benefit of all parties. This skill in
particular has enabled me to develop and maintain long standing business and personal
relationships.
SALES / MARKETING
My consistent ability to increase sales is well evidenced in my work history. The planning
and implementation of marketing strategies, based on my researched understanding of market
needs and psychology, have produced consistent success. My demonstrated ability to identify
customer’s needs and expectations, and follow through to the provision of the correct
solution, has yielded the benefit of sustained customer loyalty. I have displayed excellent
customer service skills, emphasizing a focus on customer needs, and resolving issues to their
satisfaction. I have also applied my extensive negotiation skills to the purchasing side of the
ledger, in order to benefit from attractive supply and pricing agreements.
COMPUTER / IT
I have excellent knowledge and experience in the use of most popular Microsoft Office
products including, but not limited to, Word, Excel, Publisher, Powerpoint, Outlook, and
Internet explorer. I also have extensive experience in computer invoicing, stock control, and
reporting using Auto-IT, Reynolds and Reynolds (ERA), MYOB and Mfg Pro.
SELF DEVELOPMENT
My view is that sound self-development has its source in the overall goal of achievement of a
balanced lifestyle, so that one is an individual of interest both in a professional context,
socially, and in family life.
PERSONAL REFEREE’S
References and personal referee's are available upon request.