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Dawood Hussain
14 Clipston Avenue Leeds LS6 4AR
Tel: 07734371540
Email: Dawood.hussain.khanche@gmail.com
PROFILE
I am an extremely motivated & hard working sales professional who strives for
nothing but the best. I have over 9 years of experience in the energy industry –
SME market. I enjoy challenging situations, competitive by nature and I am focused on
profitable sales growth and a wide scope of operations. I believe I am a forward
thinking individual who always puts customers first and delivers a consistently
high quality service. Experienced in managing a team, dealing with coaching &
development & reporting of performance. I am very versatile and have a proven
ability to communicate with people of all levels.
OBJECTIVE
I am seeking to develop my skills and abilities while maintaining professional
growth, being resourceful, innovative and flexible.
QUALIFICATIONS
2000 - 2002 AVCE in ICT Shipley College, Bradford
1997 - 2000: 7 GCSE, Eccleshill Upper School, Bradford
Subjects Include: Maths, English Lang, English Literature,
History
I.T. SKILLS
Word, Excel, Access, Internet, Power point, Microsoft Dynamics.
CAREER SUMMARY
Coaching & Development/Team Leader
May 2013 to Present
Total Gas & Power – Leeds
 To ensure the team are striving towards set KPI targets via effective
coaching & training structure.
 Motivate & manage individual performance to ensure annual financial
targets are surpassed.
 Developed a positive & successful sales environment to deliver high level
targets.

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 Delivered weekly KPI reports to sector manager identifying areas of
development & results against sales targets.
 Evaluate department processes to ensure efficiency & best practise in all
areas of the business.
 Maintain & develop portfolio strategy with the intention of increasing value
whilst staying compliant.
 Worked closely with marketing implementing a new CRM tool making sure
the departments requirements are met before launch.
 Developed marketing strategy for existing & new business customers.
 Create & develop coaching/training plans for individual team members
based on KPI reports.
 Ensure regular call monitoring & audits are delivered to enhance the
individual’s performance.
 Deliver regular team workshops targeting key areas of development.
 Ability to present ideas in new innovative ways to get the audience
engaged in the subject matter.
 Create & monitor time & motion study to evaluate individual’s performance
against sales targets & KPI’s.
 Regular 1-2-1’s with individuals discussing performance & best practise.
Senior Account Manager
Apr 2007 to May 2013
Total Gas & Power – Leeds
 Maintained a high level of sales results against target.
 Maximised a renewal portfolio of gas & power customers, with the
intention of increasing contract value & maximising contract length.
 Developed a new business pipeline of customers via cross selling to
existing business.
 Successfully championed a customer win-back campaign & referral
scheme.
 Maintained a high level of customer service with existing & new customers
by offering a personal account manager service.
 Driving business through TGP’s value-added services & product diversity.
 Maintain a high level of KPI performance.
 Producing reports of portfolio to help in the understanding of maximising
renewal business & minimise losses.
 Created a new advanced renewal strategy to minimise potential losses &
maximise contract value.
 Regular meetings with sector manager to review & improve departmental
processes to maximise performance.
 Trained all new starters & developed their individual sales skills via buddy
system.
 Created sales incentives to improve team morale & increase productivity.

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Customer Service Advisor
Aug 2005 to Aug 2006
British Gas – Ventura
PERSONAL DETAILS
Date of Birth: 22nd August 1984
Nationality: British
Health: Good
INTERESTS AND ACTIVITIES
I have 2 young children aged 3 & 7 months old, so most of my time is spent
tending to them. In the little spare time I get, I am interested in technology &
photography. Occasionally I get to watch football & go to gigs/ festivals.
REFERENCES ARE AVAILABLE ON REQUEST