Josh Garner is seeking a position in sales and account management. He has over 15 years of experience in sales, customer service, and operations roles within the environmental services industry. His most recent role was as an Account Manager at Safety-Kleen, where his responsibilities included growing revenue, maintaining customer relationships, and ensuring health and safety compliance. Prior to that, he held roles such as an Oil Sales and Service Representative and Customer Service Manager at Safety-Kleen. Garner has skills in customer service, management, sales, environmental compliance, and leadership.

1. Josh Garner
110 Wilcrest Dr  FuquayVarina, NC 27526
Phone: 919-548-6299  E-Mail: Iamgarner@yahoo.com
JG
Objective
Secure a responsible position in sales and account management and serve as an account representative sharing my breadth of
experience and abilities affecting mutual employee and employer growth and success.
Experience
Account Manager, Safety – Kleen October 2015 - present
The Account Manager is responsible to grow, expand, and maintain a required minimum base of revenues and number of
customers within an assigned territory.
Key Responsibilities:
Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
Obtain a minimum yearly goal in New Business accounts; Meet quarterly and annual revenue objectives.
Meet or exceed the threshold for the established minimum number of sales calls per week.
Coordinate Customer visits with Specialists or other Sales Personnel.
Participate in joint sales calls with Corporate Account Manager.
Take a lead role in executing Corporate Account Strategy for assigned local accounts.
Coordinate and complete profile information as needed.
Maintain company and contact information and document all sales calls, customer visits and business opportunities in CRM.
Complete annual Sales Revenue Budget.
Promote communication and coordination between Sales, Operations, Customer Service and Customers.
Assist in the collection of invoiced revenue from Customers.
Ensure Customer satisfaction with Safety Kleen.
Maintain daily awareness of sales activities and results.
Demonstrate ability to negotiate pricing and contract requirements.
During Customer sales calls, determine adequacy of present level of service and recommend adjustments.
Obtain signed Standard Service Agreements for New Business.
Review, understand and use Monthly Revenue and Receivable Reports.
Manage business expenses, and the timely submissionof business expenses.
Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the
business.
Oil Sales and Service Rep, Safety – Kleen January 2010 – October 2015
Oil Route Sales and Service Representatives pick up waste oil at customer locations such as garages, automotive dealerships,
quick - change oil companies, fleet maintenance facilities, bus companies, airports and rental car companies. The Oil Route
Sales and Service Tanker Driver may operate a Class B Tanker Truck or Box Truck.
Customer Service Manager, Safety – Kleen January 2006 – January 2010
Train, develop and manage Sales and Service Representatives.
Manage flow of service requests to ensure customers are serviced in a timely and efficient manner.
Conduct End-of-day Check-In / Morning Check-Out process with Service Representatives to ensure daily expectations are
met.
Hold service representatives accountable to service performance requirements.
Fulfill duties of Service Representative when he/she is absent.

2. 2
Provide field coaching and sales training to Sales Representatives.
Collect and distribute leads and cross-selling opportunities between sales and service representatives.
Work to prevent and resolve customer service issues and complaints.
Ensure customer service expectations are being met.
Reinforce daily safe work practices and deliver safety training weekly.
Monitor daily service operations to assure performance within regulatory guidelines.
Observe and enforce corporate operating guidelines and procedure
Outside Sales Representative, Safety – Kleen January 2005 – January 2006
As an Outside Sales Representative – Environmental the focus is on building business within territories, as well as, developing
and maintaining strong customer relationships. While working in conjunction with route drivers, provided product insight to
our clientele regarding essential lines of business.
Key Responsibilities:
* Convert sales of route drivers
* Upsell current customers and build territory
* Prepare and deliver customer quotes
Sales and Service Rep June 2001 – January 2005
Responsible for removal of waste oil at customer locations such as garages, automotive dealerships, quick change oil
companies, fleet maintenance facilities, bus companies, airports and rental car companies and will provide onsite service for
parts washer machines. Responsible for operating a Class B Tanker Truck or a Box Truck.
Key Responsibilities:
* Switch out 15 & 30 gallon drums of solutions
* Clean out sediment from sinks
* Up-sell at customer locations and generate new leads in the field
Education
Mandarin High School, graduate of 1996 1993-1996
Wake Technical Community College – real estate appraisal 2005-2006
Skills
 Excellence in customer service
o Customer Retention
 Management
o Scheduling
o Routing

3. 3
o Conflict Resolution
o Customer Service Recovery
o Performance Evaluations
 Sales
o Sale Prospecting
o Sales Forecasting
o Cold Calling
o Target Classes
 Microsoft Dynamic CRM
 Microsoft Excel
 Environmental Compliance/Consulting /Policy
 Team Leadership
 CDL, Class B
 Hazwoper Training