Alain Poulin has over 15 years of experience in procurement, operations management, and customer service management. He has a proven track record of reducing costs, improving processes, and increasing revenue and productivity. His skills include process improvement, quality control, purchasing, project management, and contract negotiation.

1. ALAIN POULIN
597 Rue Diane, Laval, QC H7X 2P3
Home: (450) 969-3302 - Cell: (514) 298-7567 - alainp59@outlook.com
PROFESSIONAL SUMMARY
Seasoned Procurement Manager dedicated to bringing organizations to the next phase of growth and
development. Diligent and motivated to improve processes, streamline operations and increase
revenue.?
SKILLS
Process improvement
Quality assurance and control
Purchasing and procurement
Organized
Unsurpassed work ethic
Results-oriented
Dependable
Advanced training in MS Office
Fluent in French and English
Natural leader
Logistics management
Vendor sourcing
Employee relations
Expense reports
Performance evaluations
Project development and life cycle
Work flow planning
Superb time management skills
Project management
Detail-oriented
Contract negotiation
WORK HISTORY
06/2014 to 06/2015 DIRECTOR OF OPERATIONS
SIBTHORPE MARKETING SERVICES INC / LOVEPAC PACKAGING – Saint-Laurent, QC
Wrote and implemented all new processes and procedures creating a structure for the Purchasing,
Design, Customer Service and Production departments.
Reduced overhead by 21% and Administrative cost by 17%.
Reduced Transportation cost by 14% by implementing a consolidation schedule structure.
Introduced quality control and inspection procedures for steel and printing dies reducing errors by
50%.
Restructured Customer service through the introduction of immediate answer to customer for
order acknowledgment, pricing and on time delivery by continuous coaching and constant
supervision.
Introduce KPI for production: measuring production output, setup time and non-productive time;
set up evaluation system for suppliers based on, on time delivery and product errors.
Reduced average contract expenses by 31% through aggressive negotiations with vendors.
Managed a 75,000 thousandsquare foot office and manufacturing space employing 26 workers.
Conducted improvement analysis and incorporated findings by reformatting work layouts and
reorganizing workflow structure.
Supervised a team of 6 designers, 3 customer service rep.and 5 administrative staff members.
Managed 3production improvementprojects and 2 expansion projects per 12 months.
Reduced overtime by 12% by reorganizing workflow scheduling.
Established and maintained 17 vendor partnerships.
Established operational objectives and work plans and delegated assignments to subordinate
managers.
Completed 11 performance reviews each quarter, offering praise and recommendations for
improvement.
07/2012 to 06/2014 PROCUREMENT AND INVENTORY MANAGER
CAPMATIC LTD – Montreal, QC
Manage inventory of over $2M of mechanical, electrical, pneumatic, and motor parts
Restructured purchasing, inventory, inspection, treatment and parts fabrication

2. Reduced monthly production cost by $150K.
Improved supplier relationships and introduced a pricing discount & rebate structure.
Managed team of nine highly skilled professionals and provided leadership to surpass milestones.
Established operational objectives and work plans and delegated assignments to subordinate
managers.
Completed 7 performance reviews each quarter, offering praise and recommendations for
improvement.
Compiled and drafted 5KPI, Vendor evaluation, Inventory movement, project update and
backlogreports each month.
Negotiated and finalized contracts.
Procured materials for special projects.
Contacted location managers and department supervisors to assess requirements.
Maintained productive relationships with vendors.
Wrote standard operating procedures for department.
Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
Assessed areas of service concern and developed improvement plans.
Monitored logistics for bottlenecks.
Drafted professional memoranda and business correspondence.
Created purchase orders.
Adjusted procedures as needed to maximize department effectiveness.
Performed monthly reconciliation of open purchasing orders.
Solved diverse supply chain problems in timely manner.
Submitted monthly reports to senior management.
Reviewed and renegotiated key contracts.
Designed employee motivation strategies and contests.
Coordinated distribution processes.
Developed budgets and approved expenses.
Maintained regional stock levels.
01/2010 to 01/2012 CUSTOMER CARE & BUSINESS DEVELOPMENT MANAGER
SURGMED GROUP OF COMPANIES INC – Ville de Dorval, QC
Manage a team of three highly skilled Customer Care advisors and one product specialist
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality
service goals.
Strong leader of customer support staff.
Facilitated inter-departmental communication to effectively provide customer support.
Trained staff on operating procedures and company services.
Provided accurate, specific and timely performance feedback for CSRs.
Identified individual development needs with appropriate training.
Followed-through on all critical inter-departmental escalations to increase customer retention
rates.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Fostered an environment which encouraged continual process improvements.
Updated customer orders from start to finish in an accurate and timely manner.
Effective liaison between customers and internal departments.
Maintained accurate records of past due customer account activity.
Developed highly empathetic client relationships and earned a reputation for exceeding service
standard goals.
Maintained up-to-date knowledge of product and service changes.
Managed work flow to exceed quality service goals.

3. 01/2006 to 01/2010 CUSTOMER SERVICE MANAGER
BIOMET 3I CANADA INC – Saint-Laurent, QC
Navigated company expansion by architecting national service delivery tools, policy &
procedures.
Synergized operations between Canadian distribution and U.S.
Built and installed business operations in Western Canada to capture new market opportunities.
Recovered 100% of outstanding funds totaling over $325K.
Reduced damaged inventory and shrinkage by 8% ($75K in savings).
Renegotiated FedEx contract, slashing shipping costs by 32%.
Negotiated 27% price reduction for container production & logo placement.
Cross-trained and backed up other customer service managers.
Solved unresolved customer issues.
Assumed ownership over team productivity and managed work flow to meet or exceed quality
service goals.
Strong leader of customer support staff.
Trained staff on operating procedures and company services.
Provided accurate, specific and timely performance feedback for CSRs.
Identified individual development needs with appropriate training.
Fostered an environment which encouraged continual process improvements.
Updated customer orders from start to finish in an accurate and timely manner.
Managed work flow to exceed quality service goals.
EDUCATION
1986 Business Management: Administrative
ICS CORRESPONDENCE SCHOOL - Montreal, H1A 1J5, QC
Principles of Operations Management course
Business Management Training workshop
Business and Public Law coursework
Strategy and Problems in Management seminar
Coursework in Accounting and Finance
Coursework in Managerial Accounting and Corporate Financial Management