1. Bartholomew B. Stich
Chicago, IL 60660
773.505.7072
bartholomewbstich@gmail.com
Client Manager
Computer Skills
• Effeciently able to work with both Windows and Mac computers.
• Proficient in using Microsoft Word, Internet Explorer, basic Excel and email systems.
• Adapts to new software and systems quickly.
Education
Experience
Bachelor of Arts
1998Webster University, St. Louis
Major: Music, Vocal Emphasis
1997-98 Aria Competition Winner
C.H. Robinson
Shipment information specialist 2014 - 2016
Chicago, IL
•Answering incoming phone calls from Drivers, Dispatchers and Clients.
•Providing friendly and helpful customer service on every call.
•Accurately documenting the information that is provided.
•Maintaining strong performance standards, including efficiency,
dependability and productivity.
•Extensive phone and computer work.
Care Giver
2013 - 2014
Chicago, IL
Chicago, IL
•Primary care giver to my Father as he was diagnosed with Congestive heart failure,
Diabetes mellitus II and sleep apnea.
•Responsible for scheduling of appointments and domestic patient care duties.
•Provided clinical information and medication adherence to supervising physician
and corresponded with physician’s office on a monthly basis.
Client Manager
DG
1999 - 2013
• Primary liaison between DG and its clients, manage the day-to-day activities required to ensure successful fulfillment of
all client needs and daily client satisfaction.
• Demonstrate and train clients on DG systems and applications either in person or over the web.
• Create and maintain client profiles and Standard Operating Procedure documents that instruct the team on how to handle
an account; present this documentation both internally and to the client.
• Work with our order processing team and broadcast production team to interpret the requirements of client orders and
complete all jobs to meet their instruction.
• “Start-of-day” and “end-of-day” duties to guarantee that orders are complete and deliveries are on time, and addressing
delivery issues as needed.
• Handle billing, invoice and asset storage inquiries, and work with internal departments to respond to the client with a
thorough and timely answer.
• Administrative responsibility for setting up accounts, completing Customer Service Improvement reports, supplying
clients with cost estimates and report requests.
Department Associate
High volume of office work for the Music Department, such as producing weekly recital programs,
filing, typing, faxing, and photo-copying and heading the departmental student registry.
1994 - 1998