1. JO ANN VENTIMIGLIA
4137 Alma 314-960-4833
St. Louis, MO 63116 joventimiglia@gmail.com
CLIENT SERVICE COORDINATOR
Experienced problem solver with superior research skills. Possess excellent written and verbal
communication abilities due to years of maintaining client satisfaction in the midst of problem situations.
Excels at working within set time frames to meet deadlines.
Strengths
• Dependable and reliable • Self-starter
• Able to take direction in team setting
• Fast learner
• Comfortable working with evolving
technology
• Routine user of Microsoft Office Suite, Tiger
Paw, Windows, CARS , Prelude
CAREER TRACK
Cornerstone Communications, Inc. 2007 - Present
Installation and Maintenance Coordinator Kirkwood, MO
Focus on providing quality customer service during the maintenance process.
• Maintain database of technicians to ensure accurate information is available when service calls are
received.
• Review equipment and technician requirements for each service event.
• Initiate communications with clients, technicians and vendors to facilitate efficient resolution of
service affecting maintenance events.
• Schedule technicians for installations or repairs as necessary to ensure work is completed in a
timely manner and fits within the needs of the client.
• Keep an ongoing dialogue between all involved parties during the service call.
• Make sure the On-line Ticketing System is kept up to date regarding technician notes, equipment
updates, client requests, etc. to provide a comprehensive picture of the situation at any given time
during the service event.
STL Communications 2005 - 2007
Service Coordinator St. Louis, MO
Coordinate telecommunications related moves, adds and changes, as well as service calls.
• Fulfilled the role of primary client contact for the Service Department.
• Managed service projects from initial to resolution.
• Developed relationships through strong customer service skills.
• Acted as liaison between clients, vendors, and the Sales Department.
• Initiate invoicing for service projects, verifying the accuracy of all billable items.

2. JO ANN VENTIMIGLIA
Falcon Products 2004-2005
Field Service Coordinator St. Louis, MO
Coordinate Field Technicians and Furniture Medics for inspection and repair of commercial furniture.
• Schedule materials and equipment based on project needs, skill set, and availability.
• Contacted client to ensure on time task completion to meet contracted intervals.
• Initiate and process warranty and adjustment claims for the client and the representative.
• Audit account notes for accuracy, closed work order and submitted to billing.
• Track expensed incurred by field technicians for warranty work.
Xeta Technology, Inc. 2000-2004
Project Coordinator Fenton, MO
Managed small telecommunications system projects from beginning to end.
• Obtain feedback to ensure customer expectations were met in regards to time schedule, cost, and
project objectives.
• Valued for my effectiveness in negotiating with sub-contractors.
• Initiate relationship with new vendors and technicians.
• Organize the installation of voice and data systems throughout the United States.
• Scheduled service calls, tracked equipment and invoiced upon completion.
• Worked as the single point of contact for vendors, customers and fellow team members.
• Prepared and maintained accurate project files.
Webster University 2000-2004
Service Clerk St. Louis, MO
• Managed and maintained new student files.
• Initial contact for large volume of incoming calls to Registrars Office
• Communicate with students, parents, and University staff to determine appropriate team member
for their need.
• Processed all incoming and outgoing mail, making sure time sensitive material was passed on to its
destination.
• Receives and reviews incoming documents for completeness, accuracy, and signature.
• Work with Alumni and their records on Micro fish
• Proficiently entered student grades into system
EDUCATION
St. Louis Community College St. Louis, MO – Liberal Arts Major