1. CHRISTINE L. BURCHAM
Douglasville, GA 30134
ChristineEmer@yahoo.com
SUMMARY
Reliable and energetic Administrative/Executive Secretary with over twelve years of progressively diversified experience.
Proficient in Microsoft Office. Responsible, organized, bright, self-starter, able to multitask and prioritize workloads,
consistently meeting challenging deadlines. Enjoys being creative and working in a people oriented environment.
Word, Excel, Adobe Photoshop, PowerPoint, Microsoft Outlook, Endicia, Avaya, Workbooth 2.0, Express Lane, Mosaic,
Corner Office, EScheduler, Pigeon, Kana Ike, Breeze, Kronos, Oracle, Yantra and other company software programs.
PROFESSIONAL EXPERIENCE
Teletech Corp. Work at Home Agents 2014- Present
Primary Sales Customer Service Agent for Best Buy – FT
• Professionally answers all incoming customer calls from Best Buy customers through web-based software SIP
phones and Avaya software.
• Daily log-in to a secure work environment using several software programs, security certificates, and pc scanning
software.
• Adheres to strict protocol with scripted greetings and closings, offering additional products for up-sale purposes,
maintaining empathy and sympathy for problems that the customer may be experiencing.
• Processes sales orders and fully assists the customer throughout the purchasing process in a positive, upbeat
manner using several other software programs and the Bestbuy.com website.
• Actively listens to the customer needs, apologizes if we are unable to help and quickly and efficiently transfers
calls to the proper extension if applicable.
• Maintains a professional demeanor at all times.
• Escalates problem customer calls to supervisors when requested.
• De-escalates the more sensitive customer calls as much as possible by trying to offer viable solutions within
company policies before transferring to supervisors.
• Maintains a high level of integrity and confidentiality by handling sensitive information, such as credit card
numbers, and other customer personal data.
DDP Yoga, Smyrna, GA 2013-2014
Administrative Assistant, Independent Contractor, Customer Service Representative - FT
• Responds to web based problem tickets and email voicemail requests created by DDP Yoga Customers by both
phone and email.
• Tracks orders, order assistance by phone, company website user assistance, product information, program advice,
returns, replacement issues, product damage management, processes refunds and other problem requests as
needed.
• Directly supports all administrative needs to the office manager of the company. Frequent professional
communication with the CEO and owner of DDP Yoga, Diamond Dallas Page.
• Works directly with WWE retired professional wrestlers to procure autographed merchandise for mailings to
fans, coordinates and schedules time zone Skype calls to fans.
• Frequent professional communication with for WWE Wrestling stars, Jake the Snake Roberts and Scott Hall.
• Manages and organizes data-bases of fan based mailings, and all calls via telephone and Skype as needed.
• Mail merges and mailing labels on a mass mailing level to national and international fans.
• Responds to web-based emails to fans regarding scheduling of fan fulfillment services.
• Procurement of postage and office supplies as directed according to current project needs.
• Prepares, packages and mails all fan related merchandise, both national and international.
• Inventory, local errands, deliveries, filing and other duties as requested.
• Maintaining a high level of confidentiality with social security numbers, credit card information, photos, phone
numbers, and other personal data.
Get My Kidz Shuttle, LLC., Douglasville, GA 2011-2012
Virtual Administrative Assistant, Independent Contractor – PT
• Directly supports all administrative needs to the owner and operator of the company.
• Creates company email communication and forms necessary for the entire customer database.
• Maintains and updates database of entire customer data.
• Learns new software as required to better serve administrative needs of the company.
• Interacts with clients and potential customers directly via phone and email regarding invoices, changes in
schedules, new customer quotes, contracts, and other data as needed.

2. • Communicates directly with owner of company to keep her updated as needed on route changes, issues regarding
customers, etc.
• Implements telemarketing phone calls to area businesses on a regular basis to help solicit new business for the
company.
• Negotiates outside vendor contracts to procure necessary marketing supplies.
Piedmont Hospital, Atlanta, GA 10/2007- 5/2008
Transplant Services
Administrative Assistant – FT
• Centralized event planning details for the annual Continued Medical Education Conference for Transplant
Services as part of the CME Planning Committee, coordinated conference vendor sponsorship mailings and
updated contact information databases as needed.
• Scheduled biweekly CME committee meetings, maintained accurate meeting minutes with timely notifications to
participants and providing needed materials.
• Coordinated all travel arrangements for CME Conference guest speakers and Piedmont Hospital Employees.
• Processed performance evaluation forms, distributed to appropriate managers and entered highly confidential
employee review result information into the appropriate software program/files.
• Maintained and updated all current nursing license and employee medical license information into the appropriate
software program and assisted with organizing employee files to meet compliance regulatory guidelines to help
Transplant Services pass the CRM surveys
• Prepared high level management and medical physician correspondences and procured proper signatures for
mailing.
• Co-supported the Administrative Director and provided administrative support to her secretary.
• Compiled customer satisfaction and other data reports bi-monthly or more frequently as needed.
Virginia Polytechnic Institute & State University, Blacksburg, VA 3/2007-8/2007
University Development
Executive Assistant/Secretary – FT
• Supported Campaign Director and Assistant Campaign Director of an extensive combination of fundraising and
comprehensive campaign responsibilities.
• Coordinated and scheduled high level committee meetings, special events, receptions, luncheons, and retreats and
executed support efforts during those events.
• Managed calendar, travel arrangements, travel itineraries, travel and expense reimbursements and contacted
donors to schedule visits in support of major campaign fundraising efforts.
• Provided and entered confidential contact data in Banner reports by gathering information for meetings, campaign
and staff development events.
• Prepared, formatted and coordinated the production of newsletters as required, including printing and mailing.
• Collected, organized, and researched report data such as gift reports, solicitation tracking, moves management
reports and budgets.
• Developed and maintained hard copy confidential files for all major donors and committee members.
• Processed all invoices for payment, and recorded expenditures within allotted budget.
Fugro Robertson Inc., Houston, TX 12/2004-8/2006
LCT Gravity & Magnetics Division
Marketing Assistant/Administrative Secretary – FT
• Directly Supported Vice President and three Sales Managers.
• Executed all trade show logistics, contracts, physical delivery, set-up, and tear down of trade show booth
displays. Maintained and provided full event calendar to staff.
• Interacted with clients and potential customers, planned and hosted client/sales parties, grand openings
and other events promoting company services.
• Managed all travel arrangements, expense reports, purchase orders, invoices, mass mailings, emails and
phone calls inviting potential clients to sales demos and other events.
• Created advertisement designs and submissions for printing publications; compiled and distributed
advertisements, brochures and promotional give-away items.
• Negotiated all quotes and contracts with outside vendors for necessary large graphics, promotional items
and other media supplies for trade shows and sales purposes.
• Maintained entire FRI database and Software database merge with weekly entries and created back up
files to avoid data losses.
• Recorded, scanned, filed and organized all hard and electronic copies of final company contracts.
JPMorgan Chase Bank, Houston, TX 4/2002-3/2004
Executive Secretary - FT

3. • Directly supported three Sr. Vice Presidents, Managing Directors, sixteen traders, two Vice Presidents
and one Assistant Vice President, nine Managers and other Associates
• Provided full services during absence of Administrative Assistant and trained temporary help to ensure
smooth functioning of department.
• Initiated installation and implemented on the job training for 19 employees on new web based software
that was rolled out for expenses.
• Reconciled, maintained and ensured accuracy of 33 different expense accounts and processed a high
volume of travel and entertainment expense reports, national & international travel arrangements and
calendar management.
• Provided client based customer service, and successfully handled high volume of incoming and in-house
telecommunications.
• Scheduled meetings, ran reports, reconciled and processed invoices, ordered supplies, tracked vacation
and personal time for 18 employees.
Fidelity Investments, Boston, MA 3/1998-11/2001
Executive Secretary - FT
• Directly supported Vice President, Investment Data & Management Applications, (IDMA) & direct
reports, as well as, entire IDMA Group of 60 employees.
• Supported Sr. Vice President of Business Line Solutions Group and two additional Vice Presidents
in Security Systems & Corporate Real Estate when short staffed.
• Demonstrated team leader qualities & trained other administrators.
• Coordinated monthly recognition meetings & created designs for award certificates.
• Organized offsite meetings, ordered food for planned events and enrolled employees in manager
approved workshops.
• Teamed with Desktop Support on PC problems, as well as, TOPS (Telecom) on phone issues and
Corporate Security on employee badge and property pass issues and arranged LAN connections,
phones & PC needs for new employees.
• Assisted Web Solutions Group on HTML work & maintenance on BLS Website.
CAREER HIGHLIGHTS
• Managed graphic designs & reproduction for over 200 employees, utilizing PowerPoint, Photoshop.
• Designed and Presented Business Line Solutions logo, (BLS), currently used by a major investment firm.
• Coordinated 2000 multi-state “All Hands Meeting” Offsite, for over 400 people. Requested by Sr. Vice
President to assist with this event.
• Implemented photography work for 200 employees on BLS Website, including ownership & maintenance
utilizing FTP Pro & Coldfusion software.
• Recognition Award for outstanding performance, Foreign Exchange, JPMorgan Chase.
• Awarded “You Earned It” & “On the Spot” Awards for outstanding performance, Fidelity Investments.
• Recognized for creative development, design & presentation of the Business Line Solutions logo used
company wide, Fidelity Investments.
PROFESSIONAL DEVELOPMENT
JPMorgan Chase Education Services: State Fire Warden Training, Communicating for Powerful
Results, Franklin Covey Time Management, Communication Styles, Positive Power & Influence
New Horizons, Boston, MA, & Digitalthink.com: completed 2 HTML course certificate programs
Virginia Tech University: Completed Diversity and Banner Software Training Courses