1. Robin Michaelson
Brandon, Florida 33511 | michaelsonrl@gmail.com | 262-914-9914
OBJECTIVE. ....
To obtain a position in a professional business environment leveraging my expertise in computer,
interpersonal, researching, critical thinking, problem solving, and organizational skills.
EXPERIENCE
JPMorgan Chase Tampa, Florida May 2015 - Present
Technical Operations Analyst
• Continually track the progress of requested assets and verify daily entries through completion of
on/off-board requests while adhering to and maintaining a strict 72 hour SLA date and time
requirement
• Assist various lines of business with daily onboarding and offboarding hundreds of new,
transferring, and returning employees via various submissions through internal software
applications
• Monitor the on-board group email boxes for timely updates and responses
• Enjoy participating in various projects, including testing of software system upgrades in both
production and nonproduction environments
Depository Trust & Clearing Corp. Tampa, Florida October 2013 - February 2015
Registration Support Analyst
• Daily computer entry in both mainframe-based applications along with customer registration
web portal based applications
• Daily phone contact with clients supporting them in a professional manner
• Created and maintained both internal and external client accounts while ensuring complete
accuracy
• Utilized my extremely analytical and audit capabilities to verify daily team entries mitigating any
risk potential
• Completed yearly comprehensive risk management training including Anti-Money Laundering
• Championed team focus meetings encouraging employees to create initiatives to improve their
daily activities within the categories of risk, lean, and client experience with great participation
and success
• Enjoyed training new team members on the daily responsibilities required in the Registration
Support Area
Hillsborough County Supervisor of Elections Tampa, Florida October 2011 - December 2012
Voter Service Administration, Vote-by-Mail Team, Software Specialist 1
• IT Help Desk, enjoyed assisting clients in person, by computer remotely, and via phone support
• Voter Services, input large volumes of data for registrations, customer service, and changes to
voters records both in person and by phone
• Generated various statistical reports for upper management and Candidate Services which they
relied on to pinpoint crucial neighborhoods
• Assisted in all aspects of the Vote-by-Mail process ensuring all ballots were mailed in a timely and
accurate manner
• Enjoyed training new employees for the Vote-by-Mail process and the importance of complete
and thorough accuracy and timeliness

2. Gateway Technical College Kenosha, Wisconsin October 2003 - November 2004
Computer IT Help Desk
• IT Help Desk Support via phone and in person
• Developed and maintained a much needed database model using both Microsoft Access and
Excel for tracking all computer inventory within the college
• Encourage the use of software such as Track-it! to improve the efficiency of the inventory, work
orders, and documentation process
• Guided computer students with special needs step-by-step through course material
EDUCATION
University of South Florida Tampa, Florida December 2009
Bachelor of Science, Management Information Systems, GPA [GPA needed]
SKILLS
• Proficient in Microsoft Office/Suite: Enterprise 365, SharePoint, Lync, Excel, Access PowerPoint,
Outlook, Visio, Project, OneNote
• Web Design: Adobe Dreamweaver/Suite, Photoshop, HTML
• Operating Systems: Windows 10, XP, NT, Exchange, Vista, Macintosh OSX,
• Data Administration: Microsoft SQL Server, AS/400-iSeries, Oracle
• Programming: Visual Basic, C++
INTERESTS
I enjoy our local dog County parks with my Beagle Maggie. Our beautiful Florida weather affords me
ample time to enjoy cookouts with family and friends.
References are available upon request.