Annabelle Lynn G. Quemuel is seeking an exciting position utilizing her skills to aid company growth. She has over 20 years of experience in administrative support, customer service, data entry, and massage therapy. Her qualifications include proficiency with Microsoft Office, databases, accounting software, and customer relationship management systems. She is bilingual in English and Tagalog.

1. ANNABELLE LYNN G. QUEMUEL
Home: (510) 374-6740 ; Cell: (510) 344-6454 ; E-mail: annabelle.lgquemuel@outlook.com
OBJECTIVE:
Seeking an exciting position with a dynamic company in which my skills will be utilized to aid further
company growth and development.
QUALIFICATIONS:
• MS Windows 97 to Windows 10
• MS Office Suite (Word, Excel,
PowerPoint, Outlook)
• MS Access (Relational Database
Design)
• Adobe Acrobat Professional
• Data Flow Concepts & Design
• Interdepartmental Communications
• SAP Certified
• Administrative Assistants US
Battery Exam Certified
• Typing (35+ WPM)
• Professional Correspondence
• 10 key experience
• Accurate Data Entry
• Multitasking / Prioritizing
• Catering
• Calendaring
• Travel Arrangements
• Concur (Expense Reporting)
• PO's (Purchasing Orders)
• RMA’s (Return Material Authorization
Forms)
• Detail Oriented / Organized
• Inbound Call Center
• High Call Vol. (100+ daily)
• Multi-Line Phone Systems
• Customer Care / Escalations
• Empathy / Active Listening
• Critical Thinker / Analytical
Problem Solving / Pro-Active
• Team Player / Positive Attitude /
Proffesionalism
• Disciplined / Strong Work Ethic
• Bilingual: Tagalog / English (Reading,
Writing, Speaking)
• Social Media (Facebook, LinkedIn,
Twitter, etc.)
• Medical Terminology
WORK EXPERIENCE:
Sep 2012 – Present
Massage Therapist
FREE AGENT | East Bay Region, CA
Provide clients with guidance and information about techniques for postural improvement and
stretching, strengthening, relaxation, and rehabilitative exercises.
• Treat clients in professional settings or travel to clients' offices and homes.
• Assess clients' soft tissue condition, joint quality and function, muscle strength, and range of motion.
• Confer with clients about their medical histories and problems with stress or pain to determine how
massage will be most helpful.
• Develop and propose client treatment plans that specify which types of massage are to be used.
• Massage and knead muscles and soft tissues of the body to provide treatment for medical conditions,
injuries, or wellness maintenance.
Nov 30, 2010 – Aug 03, 2012
Administrative Coordinator
Pacific Gas & Electric Co. | San Francisco, CA
External Communications Team | Media Relations
Duties include call management & distribution, setting up of new hires, expense reports, ordering of
all supplies & materials, updating of reference documents, setting up ergonomic evaluations,
catering, travel arrangements, calendaring, filing, copying, scanning, etc.
• Provided direct administrative support to entire External Communications Team of 40+ members.
• Responsible for covering 4 media-lines, all incoming media inquiries and distributing accordingly to Sr.
Management & Media Reps according to beat, topic subject or territory.
• Took all media consumer complaints and routed accordingly to Customer Relations Team as well as
corresponding territory Media Reps & Managers.
• Served as immediate backup for Director's Assistant by managing the External Communications Director's
calendar, making travel arrangements, catering, releasing of Press/News Releases live on the wire, etc.

2. • Also served as back up for 5 Directors' & VP of Corporate Relations phone lines.
• Coordinate & set up equipment necessary for Department Staff Meetings (projectors, laptop, handouts)
• Responsible for completion of monthly expense reports for 3 managers & Department Purchasing Card
Expenses in Concur
• Ordered all department office supplies & materials, FR Clothing, transcripts, media clips, etc., in SAP and
through various outside vendors.
• Updated all External Communications Reference Documents, organization charts, territory coverage
maps, beat list, contacts list, etc.
• Managed all publication subscriptions for entire Corporate Relations umbrella.
Jul 19, 2010 – Aug 27, 2010
Administrative Clerk (Contractor)
Pacific Gas & Electric Co. | San Francisco, CA
Core Gas Supply | Regulatory & Contract Services
Administrative duties include updating counter-party spreadsheets, entering counter-party
information for new contracts, delivering contracts for signature sign-off, filing, copying, etc.
• Scanning all hard copy docs / natural gas contracts and placing into EDMS (Electronic Library)
• Creating and structuring EDMS (Electronic Document Management System)
• Training & Development of Contract Analysts in use of EDMS Library
• Writing of Procedure Manual in use of EDMS
2003 – 2004
Customer Service Representative
E-Loan Inc. | Pleasanton, CA
Mortgage and Loan Services
In a high volume, multiple lines, call center environment, received inbound calls made via the
company's toll free numbers, serving as the initial point of contact for customers, assisting them with
website navigation, providing information on various mortgage and loan packages available for
selection, beginning the qualification screening process by running credit applications before handing
off to loan consultants.
• Followed up with responses to any unanswered questions in a timely manner, within a guaranteed
time frame, via phone, fax, or email
2002 – 2003
Customer Support Specialist
Tyco Electronics Inc. (Raychem Division) | Menlo Park, CA
Heat-Shrink Tubing Manufacturer
Received all incoming calls dialed through company toll free numbers in a call center environment.
• Exhibited professionalism at all times and provided excellent customer service towards all potential and
existing customers
• Navigated customers through the company website over the phone
• Aided customers in product selection by providing detailed product information, properties, use
applications, and data sheets
• Followed up with responses to any unanswered questions in a timely manner, within a guaranteed time
frame,
via phone, fax, or email
• Provided mail services to all Inside Sales Teams by sorting and distributing mail accordingly

3. • Supported all 3 Inside Sales Teams with research, product information, and any other tasks requested
• Directed calls promptly and appropriately
2001 – 2002
Test Engineering Database Administrator
Micrel Inc | San Jose, CA
Electronics, Components, and Semiconductor Manufacturing
Served as the interdepartmental liaison between the Test Engineering Group & the Production / Test
Floor. Designed and maintained the Test Engineering Group’s tracking database, including all QA Test
Programs, to correlate with corresponding test machinery.
• Designed and implemented prototype of tracking database for Test Engineering Group using MS
Access.
• 1) By linking all data by product Lot Number, along with its corresponding test program, throughout the
entire production flow process (receiving, production / test floor, quality assurance, and shipping)
which resulted in more accurate data collection and management
• 2) The company now uses SAP software and a bar-coding system (but the entire flow of data collection is
all based on my original prototype)
• Generated weekly/monthly/quarterly data reports for Test Engineering Group and managerial staff
2000 – 2001
Quality Assurance Clerk
Micrel Inc | San Jose, CA
Electronics, Components, and Semiconductor Manufacturing
Performed all clerical and administrative duties for the Quality Assurance Group
• Entered and maintained all data for the Quality Assurance Group
• Organized and filed all hard copy documentation (data logs, data sheets, drawings, MSDS sheets, etc)
to be kept in long term storage according to commercial and/or military specifications
• Created spreadsheet templates in MS Excel for easier maintenance and more accurate data entry
• Generated weekly/monthly/quarterly data reports for managerial staff
1999 – 2000
Microscopic Assembler
Endosonics Corp | Rancho Cordova, CA
Medical Devices and Supplies
Assembled medical heart devices and catheters, in a clean room environment, using a microscope,
requiring focus, concentration, and very steady hands
• Worked in an assembly line, at a fast, yet consistent pace to keep production line moving without
damaging fragile medical devices
EDUCATION:
2002 – 2004 SILICON VALLEY COLLEGE | San Jose, CA
A.A. Massage Therapy Program
2000 – 2002 ITT TECHNICAL INSTITUTE | Santa Clara, CA
2 yrs course study CNSA Program
(Computer Networking Systems Administration Technology)
June 2000 LOS ALTOS ADULT EDUCATION | Mountain View, CA
G.E.D.
1997 – 2000 University of Baguio | Baguio City, Philippines
3 yrs course study B.S. Computer Science
Professional & Personal References Available Upon Request