Cynthia Smith has over 10 years of experience in administrative and customer service roles. She has strong computer skills including Microsoft Office, as well as communication, organization, and problem solving abilities. Her most recent role was as a High Speed Mail Operator at Bank of America where she was responsible for operating mail extraction equipment and reviewing transactions. Prior to that, she worked as an Administrative Assistant/Receptionist at Otis Spunkmeyer HQ where she assisted with administrative tasks, front desk support, and meeting setup. She also has experience in customer service and property management roles. Cynthia aims to leverage her skills and experience in a dependable administrative or customer service position.
1. Cynthia Smith
Premier Staffing, Inc.
Skills
● Dependable, attention to detail,and strong organization skills
● Strong PC skills,includingMS Office (Word, Excel), Windows
● Solid written, verbal and interpersonal communication skills
● Flexibility — willingto help with projects as needed and openness to an environment of constantchange and
ambiguity
● Ability to build external and internal relationships
● Knowledge of administrativeand clerical procedures
● Knowledge of customer serviceprinciples and practices
● Professional personal presentation And customer serviceorientation
● 5 - 10 years' experience as a receptionistof switchboard operator
● Ability to be politebut firm when dealingwith difficult,impatientor upset people
Experience
High Speed Mail Operator September 2012 - Present
Bank of America | Union City, CA
High Speed Mail Operator – Responsiblefor operatingan Opex MPE 7.5 multi-purposeextractor. An fully
automatic mail extractor machinefor high volume extraction of windowed or non-windowed envelopes. Which
processes over 2,400 checks and vouchers per hour for the remittance.
Mail Extractor – I am responsiblefor manually extractingcontentof envelopes. Examine all tax returns after
extraction to count, sort, and bundle as appropriate.Standard contents of mail;payment vouchers, remittance
checks, and tax returns. I am also responsiblefor batch review, reviewingtransactions for corrections and
completeness. As well as negotiatingpayment arrangements for delinquent tax payers.
Administrative Assistant / Receptionist November 2006 - July 2012
Otis Spunkmeyer HQ Arteza | San Leandro, CA
As the AdministrativeAssistant/ ReceptionistI was responsiblefor assistingprojectadministrators with
administrativetasks,includingexpensereports, filing,clientbills,meeting set ups,travel arrangements, and
document organization.Front Desk Support. Answer the telephone in an efficientand professional manner;
forward calls,takemessages,and page employees when appropriate.Assistwith the set-up and clean-up of
cateringfor clientand in-housemeetings. Greet visitors,directthem to appropriatestaff,and maintain office
security.Set up, neaten, and stock conference rooms, and areas open to the public.Process FedEx, UPS, and other
shippingarrangements.Production Support Duties (assistingProduction Staff when necessary).Ensure that daily
deadlines aremet in times of heavy demand: copy documents, assembleand distributebinders,and route
incomingfacsimiledocuments. Miscellaneous Duties.
Customer Service - Property 2006
Wollborg and Michelson Personnel Services | Pleasanton,CA
Responsiblefor orderingsupplies,handlingheavy phones, call volume,fax, postage machine,sortingmail,and
back up receptionist.Maintained master contact databasefor all Harsch tenants and broker iss ues.Maintained
A/R collections,A/P invoicesortingand process,and tenant insurancecertificates.
