1. Delivering the
Connected Experience
Kevin J. Kennedy
President and CEO, Avaya Inc.

2. Context
Context: Clarity of purpose matters

3. Not to Be Forgotten
NYC 311
• Response Agent: ~300
• Typical day: 55,000 calls/day
• During Hurricane Sandy: 250K-300K calls/day
MTA
• 18 Radvision Scopia® virtual desktop war rooms
set up for executive staff at the MTA
• Over 1,000 hours of usage were logged in 3 days
Context: Our mission is unforgettable, serving enterprises
in the course of the essential and aspirational

4. From around the World
Top of Mind
Industry Initiatives Consumer Momentum
Enterprise: Application Driven Consumerization
Purpose Driven Network of Enterprise
Software Delivered BYOD, Mobile
Security & Integration
Next Wave Consumer
Productivity Virtualization On-Ramp / Off-Ramp
SIP, Video Scale, Channels, Analytics
Cloud
Opportunity: Enable customers to navigate important industry transitions

5. Operational Challenges
Complexity of Transition Hierarchy of Pursuit
Includes but not limited to . . .
Extensibility and Speed
• Proprietary divides
• Choices & dilemmas Value
• Integrations (vendor & generational) Capability
• Interoperability
Complexity & Productivity
• Administrative burden
• Confluence of dependency Risk
• Duration
• Surprise of aging assets

6. Emerging Forces in Communications
WebRTC 1. Four forces
Application
Expressed
Communication 2. Markets will grow
(Publish / Subscribe,
FaceBook)
and overlap
Communication
Communication
3. Proprietary will yield
Infrastructure
Application to open over time
(Real time, switches,
store / forward) (Twitter)
Communication- 4. Middleware will enable
Enabled Business coherence and support
Process (CEBP)
(SFDC, Oracle, SAP
integration) 5. WebRTC:
SIP On-ramp / Off-ramp
Unified multi-channel communications via middleware

7. Avaya’s Opportunity

8. Avaya’s Opportunity
A software company focused on
customer support and clear product stack differentiation

9. Avaya’s Focus
Maintenance
Clients and Contact
Infrastructure Networking and Managed
Devices Center
Services

10. Avaya’s Focus
To be the preferred provider of open mobile enterprise collaboration platforms

11. Enterprise Collaboration Platforms

12. Enterprise Collaboration Platforms
• Operations Services
• Advanced Diagnostics & Methods
• Tools and Probes
• Expertise and Published Solutions
• Software Support Services
• Professional Services

13. Enterprise Collaboration Platforms
• Access Control / BYOD
• End-to-End Multi-tenant Virtualization
• Resilient SPB
• Application Configured Networks
• Ethernet Switching & Routing
• Wireless Networks

14. Enterprise Collaboration Platforms
• Low Bandwidth / High Definition Video Collaboration
• Unified Communications
• BYOD-enabled Collaboration and Mobility
• Session-enabled / Scaling
• Open stack
• Unified Integration / Collaboration Environment

15. Enterprise Collaboration Platforms
• WAN Optimization
• Video / Multi-Channel
• Performance Management
• Experience Management (assist & automate)
• Contact Center Awareness
• Analytics

16. Enterprise Collaboration Platforms
• Mobile clients, desktop devices
• Video and conferencing
• Communication and messaging

17. Purposeful Transition Leadership: Examples
Operational Defense
• BYOD
Extensibility and Speed
• WAN Optimization
• Multi-Channel Value
Capability
• Avaya on Avaya
Complexity & Productivity
• Identity Engines
• Top Rack Switching Risk
• Avaya Operations Services
• Tools

18. Purposeful Transition Leadership: Examples
Operational Offense
Extensibility and Speed
• Avaya Speech Analytics
Value
• LB / HD UC & Collaboration Capability
• Application Virtualization
Complexity & Productivity
• Multi-Tenant Virtualization
• SPB / VLAN Scaling Risk
• Tools and Probes
• Advanced Diagnostics

19. Purposeful Transition Leadership: Examples
Operational Future
• Collaboration Environment CC Extensibility and Speed
– Application Adoption
– CC Functional Integration
Value
• Experience Management
• Collaboration Environment Capability
– Application Adoption
• Operational Deployment
Complexity & Productivity
• Video Experience / Multi-Cast
– Scale
– Resilience
Risk
• Lowest Risk Migration

20. Avaya, a Trusted Network Partner to
Bring the World Together
The official converged network equipment supplier
for the Sochi 2014 Olympic Winter Games
3 Billion Billions 80 5.5K
TV Viewers Internet Customers Olympic Teams Olympic Athletes
25K Millions 3K Thousands
Volunteers Live Spectators Reporters and Media Officials and Scorekeepers
Networking Mobile Video

21. Dashboard for 2013
Customer Video Potency /
1 satisfaction 2 Channel growth 3 RADVISION
Maintenance &
4 Managed Services 5 Solutions 6 SME growth
Networking Complexity Strong financial
7 differentiation 8 reduction 9 foundation

22. Dashboard for 2013
Customer Satisfaction Growth Channel Video potency
Net Promoter Score Partner Growth Sales
1 2 60 new partners 3
per quarter
Maint. & Managed Svcs Solutions SME growth
CSAT Transactional with Support New Product Introduction IP Office Sales
4 5 FY12 57 6
Q1FY13 25
Networking differentiation Complexity reduction Financial foundation
Open Collaboration Platforms License Portability Cycle Time Gross Margin
7 8 9

23. In Closing . . .
Clarity of purpose matters
The Avaya team you meet will evidence a strong sense of purpose
We serve enterprises in the course of the essential and aspirational
Avaya is harnessing innovation to reduce complexity and
increase the compelling value of collaboration for the mobile enterprise
Solutions available today can deliver exceptional value