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Avaya Strategy: Leveraging Technology to Drive Customer Value
Avaya's strategy focuses on unified communications, contact center solutions, and an integrated technology stack to drive customer value. Key elements include expanding their product focus in areas like collaboration, mobility, and networking functionality while also simplifying the customer experience through strategic alliances and integration with solutions like Microsoft Lync. Avaya aims to provide differentiated value through innovation in offerings like speech analytics, contact center solutions for IP Office, and unified management platforms.
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Avaya Strategy: Leveraging Technology to Drive Customer Value
- 1. Avaya Strategy Leveraging Technologyto Drive Customer Value H Michael Weis North American Channel Technical Director
- 2. Processes and ProgramsUpdate
- 3. Avaya FY14 GrowthStrategy FY14 STRATEGIC IMPERATIVES SEGMENT FOCUS UC, CC INTEGRATED STACK Services SALES COVERAGE STRATEGIC ALLIANCES SIMPLIFY THE CUSTOMER AND PARTNER EXPERIENCE
- 4. Integrated Stack PRODUCT FOCUS ThreePromises OPEN Integrated stack for reduced complexity and innovation FIT FOR PURPOSE INNOVATION Last expert standing for transitions SERVICES AND SUPPORT FOCUS
- 5. Innovation Momentum &Recent Launches Collaboration Environment Collaboration Environment 2.0 IP Office 9.0 Avaya Aura® 6.2 Radvision Feature Pack 3 (IP Office) Avaya Aura® Virtualized Environment Avaya SBCE Proactive Contact Scripting PRI Gateway Avaya Aura® Conferencing 7.2 Outbound Contact Express 1.0 Avaya Speech Analytics Avaya Aura® Workforce Optimization 12.0 ITNAVIGATOR Control Manager Switching POE Avaya Messaging Service 1.0 Continuous Cloud Transformation Performance Services Services WLAN 8100 2.1 VSP 4000 3.0
- 6. UC Integrated MultimodalCollaboration Avaya Aura® Conferencing + Avaya Flare Experience Start with Point to Point, Ad-hoc or Meet Me audio conferencing Add Web conferencing Ad-hoc and Meet-me Conferencing Add video Conferencing when you are ready
- 7. Recording, Audio viaWeb and Video with Continuous Presence soon! Desktop sharing Audio & Video Active Talker Application sharing Roster Mute/Add/ Promote Whiteboarding Attendance List Minutes, Messaging Meeting Reports Recordings Library Personal library to store presentations Select Activity to view
- 8. Video in thePalm of your Hand
- 9. IPO Video CollaborationSolution Desktop Clients XT Server for IP Office or XT Endpoint w/Embedded Server Scopia Desktop Server Software Mobile Clients Room Systems Multi-party Audio, Video, Data Collaboration Server for Up to 8 Participants Provides a Virtual Conference Room Native SIP/H.323 connectivity for Room Systems Continuous Presence HD Video (8 windows) PC & Mac Desktop Clients Android & iOS Apps Firewall Traversal for Desktop & Mobile
- 10. Avaya IP OfficeRoadmap Cloud/Hosted Contact Center Virtualization Video Video Video Security Security Security Connectivity Connectivity Connectivity Management Management Management Management Desktop Integration 384 Virtualization Desktop Integration Desktop Integration Desktop Integration Endpoints 8.0 1,000 Endpoints 8.1 2,000 Endpoints 9.0 ??? Endpoints Future
- 11. Avaya IP Officeor Avaya Aura?
- 12. Avaya Contact CenterSolutions for IP Office Avaya Contact Center offers based on Avaya Aura Primary Competitors: Suite-based enterprise features (HA, session mgmt.) Avaya Aura Contact Center Genesys Midsize Enterprise (AACC-M) Suite for Cisco Avaya Aura Call Center Elite for Midsize Enterprise (Elite-M) Interactive Intelligence Altitude Integrated advanced applications Multi-channel Avaya Contact Competitors: Center Select Cisco Competitors: Primary UCC-XGA June 24 Avaya IP Interactive Genesys Express Intelligence Cisco UCCx CIC OfficeAltitude Center Contact Aspect GA Feb Shoretel 28 Presence Primary Competitors: Genesys Huawei Express Huawei Contact Center Solutions for IP Office ShoreTel Voxtron (BT) Altitude Presence Voice 5 30 Shoretel Etc. 50 100 250 400
- 13. Expanding Market Coverage AvayaContact Center solutions based on IP Office Avaya Outbound Contact Express AOCE Avaya Inbound Contact Express AICE SMS Chat SMS Email Voice Voice Fax Reporting Email Avaya IP Office Contact Center IPOCC Mid-Market CC Solutions based on IP Office SMS Reporting SMS Avaya Contact Center Select ACCS Chat Voice Chat Email Voice Fax SMS Reporting Email Reporting SMS
- 14. Avaya Speech Analytics RiskMitigation: Address regulatory or policy compliance Quality Control and Operational Efficiency Avaya Speech Analytics Business Performance Management / Business Intelligence Market Research Indentify Revenue Opportunities Customer Satisfaction 14
- 15. Avaya & ITNAVIGATOR BenefitsCustomers, Partners and Accelerates UC/CC Cloud Unified management and administration for on premise, hybrid, cloud, and 3rd party solutions Proven solutions in end to end reporting, unified management, and cloud-based social media Sales, Partner, R&D and Professional Services domain expertise in cloud, reporting, unified management, social Positive incremental revenues and EBITDA. Improving product margins in double digit growth market Most advanced, fully featured, on premise and cloud-based UC and CC solution in industry Unified Management Social Media Cradle to Grave Reporting Desktop
- 16. Avaya Networking: Game ChangingFunctionality Fabric Connect Fast Flexible Secure • Provision at the “edge” • One Configuration Command • Optimized Link State Protocol • Fast to Converge, heal,& add, delete, move services • Extend services anywhere seamlessly • True service virtualization with ease • L2, L3, Multicast, VRFs… • ONE protocol • As much service isolation as needed • Carrier type virtualization, zero complexity • Network Invisibility to users • PCI Compliant
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- 18. Aura Suite Licensing CollaborationSuite Mobility Suite Call Unified Foundation Suite Office Centric Foundation Call Promo Extended to Mobility Sept. 2014! Mobile and Virtual Worker Basic Basic Unified Power Collaborator Collaboration Basic Highly Available Messaging Video-enabled Lync Desktop Integration Call Twinning/Forking Survivable Instant Messaging Windows Desktop Secure Mobile Access Audio/Web Conferencing Enterprise Communications Presence Mac Mobile Device Clients Video Collaboration
- 19. Lync 2013 Integration Outlook integration included! “hover” on email contact to Click to dial contact from Browser Group or chat window access as well initiate dial/contact options PhoneEscalate to video and in numbers highlighted MS Explorer, Firefox and collaboration Chrome others to call Add Extend call to mobile Leverages customer investment in IM&P without Outlook Contacts additional Lync Diallicensing costs right from Outlook or Free fordial from Lync Search and Aura/CM R6 customers Client-side installation only; no Change Join Voice Settings/ separate server required! Audio Bridge Mail Forwarding
- 21. Closing Thoughts &Takeaways Our tools are getting simpler. Our messages more unified. We are growing and investing in solutions to help you Avaya connects the world. Differentiated value for your customers.
- 22.