2. Vision & Mission Statements
Vision :
Netax will be Recognized as One of the Global Implementation Major in the
Domain of Managed Services by the Year 2014.
Mission :
Comply to Requirements associated with Infrastructure, Physical and ICT ,Human
Resources and Software Application Platform to Become an Advanced Managed
Services Channel Partner Of Cisco - Q1 Of 2012.
Offer Managed Services Infrastructure, Data Centre and NOC to the Channel Echo
System of Cisco - Ready By January'2012.
Offer White Label Managed Services Portfolio to Partners - Ready By January'2012.
Create a High Quality Practices Environment While Engaging with Cisco, it's
Partners and Customers.
State-Of-The-Art Application Development Centre - By the End Of November'2012.
3. Road Map
2014
2014
2013
2013
2012
2012
Year Year
2014 2014
Cloud Infrastructure Centre & Cloud
Gold Partner Centre of Excellence - With Global
Services.
2013 Master Managed Services Channel 2013 Extended Partner For Application Development &
Partner Tier-3 Data Centre -Engineered For MSActivator
Upgrades & New Versions - With Global Practices.
2012 2012
Advanced Managed Services Channel Skill & Resources Infrastucture - Tier-2 Data
Partner Centre -Powered By MSActivator - Business
Year Year Creation
5. Life Cycle Management
Security
Deploy
Networking
VoIP
Manage
Provisioning
and Test
Improve
CPE Deployment
Creation - Monitor
Customer Sites and
Devices Respond
Monitoring Reporting
6. : Delivery Process
NETAX SDC
Partner
• Account Ownership
• Sales & Marketing
Customer
• Self Care Portal
• Support Requests with
Partner
7. Service Delivery Center (SDC)
• Netax SDC enables expansion of your technical delivery
capabilities with geographical coverage.
• Enables deployment of projects that are multi- technology and
multi-locational thereby enabling you to offer high quality support
to customers.
8. Key Benefits:
Low Sign up Cost.
Zero Risk Implementation -‘Pay as You Go’ Model.
Easy to Deploy and Scale.
No Hardware and Software Procurement.
Increased Customer Satisfaction with an Accelerated GTM Activation
Comprehensive Protection & Enablement to Meet Regulatory Compliance Mandates at
Affordable Prices.
Contain or Reduce Support Costs & Optimize In House Technical Efficiencies.
New Business Opportunities-Increased Revenues.
Create New and Recurring Revenue Streams and Increase Profitability.
Operational Scale Up without adding Additional Resources or Infrastructure.
Increased Average Revenue Per Customer with Add on Services.
Total Account Ownership.
Proactive Issue Resolution.
Private Labeled and Co-Branded.
Advanced Sales, Technical Support Tools and Training.
Accelerated readiness- Day 1 billing.
9. SDC Features:
24 X 7 X 365 Accessible Infrastructure.
Round the Clock Pro-active Monitoring and Escalation .
Customer Self Care Portal for Enhanced Customer Experience.
Real Time Dashboards Providing Availability-Threats-Geographical Statistics.
Real Time Automated Service and Device Status Alerts Including Top Level.
Management and Monitoring Network Security VOIP and Virtualized Environment.
Customizable SLA’s , Reports, Business Dash Boards.
Asset Management and Audits.
India Based Service Delivery Center, Flexible Hours of Coverage.
Centralized Management with Intuitive GUI.
Multi-tenant Portal Infrastructure.
Level 01 Call handling Trouble Shooting and Login.
Level 02 Additional Trouble Shooting, Remote Remediation and Escalation( If Required).
10. Customer Support Services
•24X7X365
Level 1
•Complete Incident Management
Service Desk •Access via Voice / Web / IM / Email
•CPE Deployment
Level 2
•Service Availibity of Field Engineer
Field Services •CAM, Spares, Parts
•Flexible service models (onsite technical staff,
Level 3
remote service desk, 24x7 on call)
Onsite Services •Customer Self-Care Portal
•Proactive CPE & Service Management
Level 4
•Remote Experts
Remote Operations •On-going improvement
11. : Service Service Delivery Scenarios - Tiered
Delivery Scenario – Tiered
Integrator Service Service fulfillment
fulfillment partner Config management
Event management
ISP #1
Customer
ISP Backbone Network
ISP #2
Service Provider
Service Management Customer Self-Service
Integrator Service Reporting, Monitoring
management
11
12. Operator Portal Capabilities
SP Operator Portal
o Unified View .
o Branded & Cobranded
o Virtual Walls Between Customers Assure
Confidentiality
Consolidated Views: Risk Score, Alerts, Top
o On Demand Services Ten Events, Virus & Compliance Status
o Information Sharing between SP & customers
o Knowledge base
o Map View & Real-time threat dashboard
o Optional Forensic & Analyasis
o Detailed Reporting
Events View: Customized view based on
need. More focused approached: Online
Events & Forensic view
13. End Customer Self Service Capabilities
Customer Care Portal
o Self-care, Role Based Delegation
o Real Time dashboard
o Map View, Network topology information
o Asset Management
o Detailed Reports
Global Threats: Shows end customer threats
in their network globally & status of the threat
Incident Dashboard: Shows end customer
the status and prioritization of all incidents
