The document discusses Unified Communications (UC), emphasizing its role in integrating various real-time and non-real-time communication services to enhance workplace efficiency and employee productivity. It highlights UC's components, architecture, challenges, benefits, and the evolving technology landscape impacting businesses. Furthermore, it outlines the future trends in UC, leaning towards software-oriented solutions and emphasizing the need for mobility and connectivity.

2. AGENDA
• NEED
• WHAT IS UC
• COMPONENTS OF UC
• ARCHITECTURE
• CHALLENGES & BENEFITS
• MARKET & MAJOR PLAYERS – OVERVIEW
• FUTURE OF UC

3. Businesses Struggle to Keep Pace
Technology
Employee Preference
Advancements
Users Taking Matters
Lack of Integration
Into Their Own Hands
Business Employee

4. CHANGING WORKFORCE AND WORK
PATTERN
Call My Phone Find Me, Follow See Me,
Me Contact Me,
Meet Me Online
Different Users, Different Styles,
Different Workspaces

5. The Way We Work Is Changing
and Technology Can Help
 Operations across time zones  Continuous connectivity
 The evolving workspace  Real-time information
Business Technology
UC
Legal Competition Society
 New and changing regulations  Empowered employees  Social networks and Web 2.0
 Policies  Customer intimacy  Mobile workforce
 Security  Larger businesses  Green initiatives

6. Unified Communications –
The Myths
It’s Just Skype.
It’s Just a Fancy It’s Voicemail in
Word for Voice Your Email.
over IP.
It’s Definitely It’s Patching Things
Not for Small Together That Don’t
Businesses Like Work Together.
Mine.
Whatever It Is, It’s
More It’s Big, Complex,
Than I Need. and Expensive.

7. DEFINE UC
UC is the integration of real-time communication services
such as instant messaging (chat), presence information,
telephony (including IP telephony), video conferencing,
data sharing (including web connected electronic
whiteboards aka IWB's or Interactive White Boards), call
control and speech recognition with non-real-time
communication services such as unified
messaging (integrated voicemail, e-mail, SMS and fax).
UC is not necessarily a single product, but a set of
products that provides a consistent unified user interface
and user experience across multiple devices and media
types.

8. Components of UC
• Communications: Voice, data, and video
• Messaging: Voice, email, video, and IM
• Conferencing: Online, audio, and video
• Application integration: Microsoft Office and
CRM
• Presence: IP phone, desktop clients, and call
connectors
• Common user experience: Desktop, phone,
and mobility

9. Model of UC
Unified messaging focuses on allowing users to access voice, e-mail, fax and other
mixed media from a single mailbox independent of the access device.
Multimedia services include messages of mixed media types such as video, sound
clips, and pictures, and include communication via short message services (SMS).
Collaboration and interaction systems focus on applications such as calendaring,
scheduling, workflow, integrated voice response (IVR), and other enterprise
applications that help individuals and workgroups communicate efficiently.
Real-time and near real-time communications systems focus on fundamental
communication between individuals using applications or systems such as
conferencing, instant messaging, traditional and next-generation private branch
exchanges (PBX), and paging.
Transactional and informational systems focus on providing access to m-commerce, e-
commerce, voice Web-browsing, weather, stock-information, and other enterprise
applications.

10. Unified Communications Is Not
a Product or Set of Products…
It is an Architecture…
…that Integrates, Unites, or
Connects …
…Traditionally Diverse
Modes of
Communications…
…Helping You Quickly Adapt to
Market Changes, Increase
Productivity, and Improve Your
Competitive Advantage.

11. Using Unified
Communications, You Can…
Serve Customers
Connect
Better
Everyone
Connect Be More Collaborate
Secure My
Productive Business
Work from Anywhere

12. Take Advantage of Unified Communications Securely from
Anywhere You Work
Branch Office On the Road
With a Client
Home Office

13. Market Scenario

15. Future of UC
- Movement toward Software Approaches
- Distance from hardware-centric products
- Service Oriented Architecture
- Increasing Web Services
- Demanding Mobility
- Always Connected
- Faster and Quick Response
- Increased Competition

16. BE UNIFIED . BE CONNECTED