The NewWorkplace ever changing environment, characterized by• Today’s workplace is an connections, collaboration and individual user choices that mandates the worker to be more agile and perform activities anywhere, anytime and ultimately, productive to create greater business value. Trends Challenges Security & Growing Needs Compliance Dispersed Staff Complexity 70% Collaboration Cost Management Any Device Access Service Support Always on Services Loss of control Technology Change
ProductivityComputing Workplace IT is all about generating the highest business productivity from the employees within a business. This is accomplished through the development and provision of IT services, systems and support that focus on delivering efficiency, as well as on anticipating and acting on coming needs and requirements. Productivity Computing is our Mission!!!
UniKommVision • Unikomm was founded by, and is run by, IT experts who understand the challenges of the new workplace. This is why productivity is the starting and ending point of everything we do. • We are here to: • Be the driving force behind making end-users more productive and more collaborative. • Create a reliable and scalable IT infrastructure that allows your business to run seamlessly and trouble-free.
Much More ThanOutsourcing High Productivity • Result Focus Computing • Shared Risk • Business Driven • Combined Scope Outsourced • Technology Focus Solution • No SP Investment Value Staff • Time & Material Augmentation • No SLA • Customer Driven High Low Strategic Partnership
Our Capabilities Total of 90+ Engineers in Saudi & India 3 CCIEs, 29 MCSE, 12 ITIL, 5 RHCE, 3 JNCIP, 35 MCDST, 4 PMP, 14 CCNP/IP More than 5,000 Desktop user under Management 300+ Servers & Network nodes under 24/7 Management & support Key Clients
Our Approach Technology Tools Support & Operations Efficient & Cloud Computing Model Productive Workplace Global Service Delivery Virtualization Strategy End-user Training
Our Portfolio 1 2 6 Service Desk Desktop Management Server Management 3 5 Productive Workplace 4Messaging & Collaboration Communication & Mobility Onsite Support
WhyUniKomm? Focused Offering. We do nothing else. Continuous Investment in IT Productivity. Strategic Long Term Partner. In-house Advisor. Global Capabilities. Strong Technology Partnership. Standardized Services. ITIL, COBIT Cloud Driven Model. Low Risk. Very Satisfied Customers.
The Challenge The IT environment is becoming more complex while more business functions are depending on IT. IT Management needs strong focus on key priorities Maintaining a large number of IT services and assets spread all over the kingdom Employees lose productivity if they have a problem with their software or applications, or if they can’t communicate with clients or suppliers. • How Much does each IT user support cost per month? • What is the Service Desk Maturity Level? • What is user satisfaction levels? • How many end user per onsite support?
InnovativeSolution UniKomm provides an ITIL based solution for end-user support environment. A single point of contact (SPOC) for all users requests, incidents, and questions. Cloud Software-as-a- Service and call center tools provided with service Multi channel contact via email, web, or phone Simple & scalable per desktop/node pricing Customized SLA
UniKomm DesktopServices Service Desk + Desktop Management Call Center Facility Service Desk Features Assets Discovery & Management Deskside Support Multilingual Support Team Move, Add, Change ITIL Service Desk Platform Printer & Accessories Support Service Level Management Applications Installation & Management Dashboard & Reporting Spare Management End User Security Management
ManagedDevices Desktops Laptops Network Printers Desktop Printers USB Attached Wi-Fi Access User Side Cabling IP Phones Storage- Flexible Pricing per Managed Devices
AssetsManagementComprehensive Scope Overview Maintain an up-to-date information of all IT assets in a central place including software licenses, software usages, detect and uninstall prohibited software, alert on specific events, and comprehensive reporting.. Features Live hardware and software inventory Periodic scanning of all computers to have an up-to-date data (Daily, Weekly, Monthly) Manage Software licenses and track software usage statistics Group similar software and manage their licenses as a single software Detect and auto-uninstall prohibited software Notify specific events via email (User off, User installed prohibited SW, etc) Comprehensive reports on hardware, software inventory and license compliance
AssetsDiscovery Service desk & Desktop 4 Management Systems System Analysis and User Information Updates, Optimization Secure Rights, policies, Assets, etc. Network Periodic scan and auto discovery of all assets (physical and software) Local UniKomm Server AD WAN Network Site Site Site Site Site Site Site Notification to System Admin: Laptop # 234. Not Live since 3 Days (Threshold)
UniKomm CallCenter Full call center infrastructure available to UniKomm customers No investment required from you side. Free IP Calls Simple 3-4 digit access to Arabic / English speakers from all branches Abha Arabic Riyadh Internet / WAN IP Jubail English Single Contact Number: 888
Onsite Support Onsite Teams will be provided all required tools including cars, internet access, laptops, GPS tracking, etc. System generated alerts via SMS and email when ticket is assigned to onsite engineer Assigned requests and priorities
24/7 Workplace IT SystemsManagement Workplace Systems AD, Windows Server, Backup, Anti-Virus, Email, Internet Access, Wi-Fi, etc. Virtualization is Key. Server consolidation Applications Virtualization 24/7 Onsite and Remote Management Deep Analysis & Monitoring
Networking Services Enhance network infrastructure performance and resiliency Simplify multi-provider WAN network management and support with a SPOC Reduce costs and service outages Network Transformation Network Management DR & Business Continuity • Network Analysis & Assessment • 24/7 Operations & Management • DR setup and management • Design & Upgrade • Vendor Management • Service availability guarantee • Vendor Selection • ISP/SP Management • Hosting & Colocation • Capacity Planning • SPOC for all network issues • ITIL Service Desk
NetworkImprovement Multi-tiered Network Architecture • Business Grade Links: Fiber based DIA / MPLS, Priority 1: Dual Business Grade Links MW Wireless Priority 2: Dual Links • Others: DSL, 3G Priority 3: Dual links when available P3 SP1 P2 Fiber / MW SP2 P1 Customer HQ
Comprehensive PackageUnikomm Provides comprehensive and fully managedmessaging and collaboration solution using MicrosoftTechnologies.Developing an in-house or cloud service architecture, webuild, optimize and Operate the foundation for acollaborative business environment.
CloudExchange Rich client access via Outlook Premium Web e-mail experience via OWA Support for a broad range of mobile devices Large mailbox sizes (2GB)
Systems ManagementSolution UniKomm multi-tier, ITIL based Cloud based network management Platform from CA A web based, fully integrated operations system and service desk system. Benefits: Live network and systems health check status and reports Deep analysis of network and systems performance and issues Automatic ticket creation and escalation for identified problems Customer access to report new issues or update existing Hundreds of customizable reports on various service parameters 100% Free (included with service)
ITIL ServiceDesk UniKomm multi-tier, ITIL based Service Desk and Desktop Management Platform from Manage Engine High customization levels depending on customer requirements Benefits: Self Service Portal for all end users SLA tracking and analysis Assets Auto-Discovery & Management Incident, Problem, and Change Management Integration with local Domain Controllers Hundreds of customizable reports on various service parameters Remote login and control 100% Free (included with service)
CaseStudy Mohammed AlMojil group (MMG) A publicly traded Petrochemical Company Since August 2009 More than 1,800 IT User Contract Value: 4+ Million SR / Year Service Scope Full IT Infrastructure Management Technologies: Microsoft, SAP Full Network Management Storage and backup DNS, Cache Farm, Load Balancers, Security Capacity Planning & Expansion Incident Management & Support
CaseStudy Hoshan Holding Group A large retail and manufacturing Company Since April 2011 More than 650 IT User in 14 Countries Contract Value: 1+ Million SR / Year Service Scope Full Cloud collaboration services MS Exchange Blackberry Enterprise Services OCS Full ITIL Service Desk Bilingual Support Assets Management Applications management SPOC for all users 3 Time Zones Coverage
SLASample This section shows an indicative SLA for Server and Network systems managed by Unikomm
SummaryFocused Offering Productivity ComputingMulti-vendor All major Hardware, Systems, OS, andCapability ApplicationsMulti-Lingual Arabic & EnglishCapabilityGlobal Coverage Any location, 24/7Flexible Model Customized depending on customer statusStandardized ITIL, COBITManaged End 5000+ clients nodes under managementClientsService Simplify Technology, Reduce Cost, Improve ITProposition Services