This document compares Zimbra and Novell GroupWise. It summarizes that GroupWise lacks consistent experience across clients, has limited web functionality, and does not support ActiveSync for mobile access. The administrator interface is limited and requires using the Windows admin client. GroupWise deployment is on-premise only without true multi-tenancy and lifecycle management is challenging due to differences across clients.

1. Zimbra 7 vs. Novell GroupWise 8
March, 2011
Confidential
© 2009 VMware Inc. All rights reserved

2. Agenda
§ Introduction ~ 20 minutes
• Market Trends
• Brief Overview on Zimbra and Demo
§ Competitive Overview ~ 30 minutes
2 Confidential

3. Agenda
§ Introduction
• Market Trends
• Brief Overview on Zimbra and Demo
§ Competitive Overview
3 Confidential

4. IT Collaboration Strategy Trends
Email client predominance Web application predominance
• Windows-centric • Anywhere access, cross-platform
• Local file store • Personal & public clouds
• Steady state experience • Rapid innovation, integrated UI
End Users
Email Client Web 2.0
Proprietary collaboration platforms Open collaboration platforms
• Dedicated IT administration team • Part time administration
• Higher hardware, license TCO • Utility computing, lower overall TCO
• Limited integration capability • Web services, highly integrated
Zimbra
IT
Administration
Proprietary services Open services
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5. Summary of Key Application Trends
How do you meet the conflicting Application Management
requirements? § Simplified management – self service
§ Auto update
§ Fast deployment
§ Security and compliance
End-user Requirements for § Security policy control
Applications
§ Device wipe
§ Any device § Service level
§ Any application
§ Anywhere, anytime IT Admin
access
Datacenter Flexibility
§ Access to rich content
§ Interoperability with cross § Cost efficient, TCO Comparison
application technologies § Deployment flexibility – on premise,
hosted and hybrid
§ Storage and HA interoperability with
cross application technologies
5 Confidential

6. Scoring Your Applications
Score Notes
End User Location/Device independent access
Open applications
Application Functionality
Administrator Deployment
Operations
Lifecycle management
Data Center Application portability
High availability
Backup Policy
Scalability (storage etc.)
6 Confidential

7. Agenda
§ Introduction
• Market Trends
• Brief Overview on Zimbra
§ Competitive Overview
7 Confidential

8. Zimbra within VMware
VMware Solutions for IT as a Service: Secure, Manageable, Open
VMware Enabled Independent
Secure Private Cloud
Public Clouds Public Clouds
End-User Computing
View Thin App SaaS Other SaaS
VMware Zimbra Applications Providers
Application Access
Google App
Cloud Application Platform vmForce Engine
Spring vFabric vFabric Hyperic Other cloud
Oher PaaS infrastructure
Partners providers
Application Portability
Cloud Infrastructure and Management vCloud
Datacenter
VMware Goals
vCenter vShield vCloud Director vCloud Express
• Broad ecosystem
Application Mobility
VMware vSphere: Foundation for Cloud Computing
• Open platform
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9. Rapid Commercial Growth and Momentum
§ Fastest growth trajectory: 5.5 years to 60 million users
§ Currently #3 provider behind only Microsoft and IBM
Millions of Paid Users by Quarter
60
55
50
45
40
35
30
25
20
15
10
5
0
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
06 06 06 06 07 07 07 07 08 08 08 08 09 09 09 09 10 10 10 10
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10. Zimbra Customers in 110 Countries
Large Business
Realty Services
Command and Simulation Solutions
SMB & SME
Government Chile
Education Simon Fraser
Service Australia South
Providers Africa
10 Confidential

11. Product Overview
Zimbra Web Client iPhone BlackBerry
Zimbra BES, Browser
Server
Zimbra Desktop Tablets Android Windows
SOAP ActiveSync, Mobile Browser
MS Outlook Apple Desktop Standards Clients
Exchange
Active
Server
Directory
MAPI POP, IMAP, CardDAV, CalDAV LDAP, WebDAV
11 Confidential

12. Brief Demo
Brief Demonstration
12 Confidential

13. Zimbra Advantage: Bringing SaaS to the Private & Public Cloud
TM
Enhances user productivity by streamlining the
Productivity interaction between people, applications & data Customer Momentum
§ Over 150,000 Organizations
§ 60M Commercial Mailboxes
Provides an open and extensible collaboration
§ 110 Countries
Openness platform that promotes universal access to
applications & data Open Source Community
§ 1M+ Server Downloads
§ 3M+ Client Downloads
Simplifies platform management, reduces
Manageability administration costs and embraces portability § 39K+ community members
across Private & Provider Clouds
13 Confidential

14. Agenda
§ Introduction
• Market Trends
• Brief Overview on Zimbra
§ Competitive Overview
14 Confidential

15. Scoring Your Applications
Score Notes
End User Location/Device independent access
Open applications
Application Functionality
Administrator Deployment
Operations
Lifecycle management
Data Center Application portability
High availability
Backup Policy
Scalability (storage etc.)
15 Confidential

16. END-USER
16 Confidential

17. Scoring Your Applications – End-User
End User Location/Device independent § Lacks consistent experience between web/online and client
access online/offline. Very limited web experience
§ E.g. Cannot sort columns in Web Access
§ Windows client has more functionality compared to Linux/Mac
client or the Web Access client
§ e.g. RSS feeds and multi-user calendar is not supported
on Mac/Linux
§ Mobile access using Novell Data Synchronizer Mobility Pack,
includes: iPhone, Windows or Android based mobile devices.
Also offers native access to the Blackberry Enterprise Server
§ GMS does not support ActiveSync so need to upgrade to
new mobility pack (need to be current on maintenance)
Open applications
Application Functionality
17 Confidential

18. Scoring Your Applications – End-User
End User Location/Device independent § Lacks consistent experience between web/online and client
access online/offline. Very limited web experience
§ E.g. Cannot sort columns in Web Access
§ Windows client has more functionality compared to Linux/Mac
client or the Web Access
§ e.g. RSS feeds and multi-user calendar is not supported
on Mac/Linux
§ Mobile access using Novell Data Synchronizer Mobility Pack,
includes: iPhone, Windows or Android based mobile devices.
Also offers native access to the Blackberry Enterprise Server
§ GMS does not support ActiveSync so need to upgrade to
new mobility pack (need to be current on maintenance)
Open applications § Osterman Research ran a survey last year and over 50%
responded that the reason to migrate to another solution was
due to Novell not being able to integrate with critical
applications
§ Lack of comprehensive web service APIs (e.g. admin), limited
plug-ins and some only available for GroupWise windows client
§ Does not support domain-specific branding and themes
Application Functionality
18 Confidential

19. Zimbra and Novell at a Glance
Email ✔ ✔
Calendar
✔ ✔
Address Book & Contacts
✔ ✔
Tasks
✔ ✔
Documents & File Share DMS but recommends Novell Vibe ✔
Indexing and Search ✔ ✔
Re-branding ✗ ✔
Third-party Integration Limited ✔
Storage Need Novell File Management Suite ✔
Web-Client, Desktop/Offline Client
✔ ✔
Mobile Access
✔ ✔
19 Confidential

20. Novell GroupWise Application Functionality
Email § Does not support § Web Access, cannot
§ Conversation View (but has § Sort columns
discussion thread) § Create recurring appointments
Calendar § Cannot § Aggregated view of multiple user
§ Add calendar appointments calendars is limited e.g. only
directly from email supports Day View
§ Auto-select available times
Address Book & Contacts § Web Access and Mac Client only supports one signature
§ Can only share contacts with other users in a domain
Tasks § Limited alerts for tasks (only when late)
Indexing and Search § CPU intensive and may need a dedicated server
Documents & File Share § Does not have the option to publish content outside of domain
Re-branding § Cannot fully rebrand the clients or create themes
Third-party Integration § Limited web mash-ups and on-demand interaction with external content
Web-Client, Desktop/Offline Client § Lack of feature parity between the web and desktop clients. Limited
WebAccess and Linux/Mac client
§ Next Novell GroupWise release is focusing on the Windows & Web Client
Mobile Access § No support for ActiveSync in GMS need to upgrade to new mobility pack
20 Confidential

21. Discussion thread for ONE email versus Conversation view
21 Confidential

22. Scoring Your Applications – End-User
TM
End User Location/Device independent § Web and client or offline experience is exactly the same when
access moving between the ZWC and the ZD
§ Zimlets are available in both the ZWC and ZD
§ Zimbra Desktop is available on Windows, Mac and Linux
Desktops and has 100% feature parity
§ Rich Ajax and HTML web-client is supported on multiple
browsers and platforms; IE, Safari, Firefox, Chrome with
Windows, Mac or Linux
§ Mobile access includes smart phones: iPhone, Windows or
Android based mobile devices and native access to the
Blackberry Enterprise Server
Open applications
Application Functionality
22 Confidential

23. Same User Experience for Both Zimbra Clients
Zimbra Web Client
Zimbra Desktop or
Offline Client
23 Confidential

24. Scoring Your Applications – End-User
End User Location/Device independent § Web and client or offline experience is exactly the same when
access moving between the ZWC and the ZD
§ Zimlets are available in both the ZWC and ZD
§ Zimbra Desktop is available on Windows, Mac and Linux Desktops
and has 100% feature parity
§ Rich Ajax and HTML web-client is supported on multiple browsers
& platforms; IE, Safari, Firefox, Chrome with Windows, Mac, Linux
§ Mobile access includes smart phones: iPhone, Windows or
Android based mobile devices and native access to the Blackberry
Enterprise Server
Open applications § Open source code including sample Zimlets
§ Supports open standard protocols such as SOAP, REST, CalDAV,
CardDAV, ICS feeds and oAuth
§ API for ZWC and ZD for Zimlet development
§ Gallery of Zimlets - users can download and upload, read or
provide feedback on free Zimlets at http://gallery.zimbra.com
§ Can be easily completely rebranded
Application Functionality
24 Confidential

25. Scoring Your Applications – End-User
End User Location/Device independent § Web and client or offline experience is exactly the same when
access moving between the ZWC and the ZD
§ Zimlets are available in both the ZWC and ZD
§ Zimbra Desktop is available on Windows, Mac and Linux Desktops
and has 100% feature parity
§ Rich Ajax and HTML web-client is supported on multiple browsers
& platforms; IE, Safari, Firefox, Chrome with Windows, Mac, Linux
§ Mobile access includes smart phones: iPhone, Windows or
Android based mobile devices and native access to the Blackberry
Enterprise Server
Open applications § Open source code including sample Zimlets
§ Supports open standard protocols such as SOAP, REST, CalDAV,
CardDAV, ICS feeds and oAuth
§ API for ZWC and ZD for Zimlet development
§ Gallery of Zimlets - users can download and upload, read or
provide feedback on free Zimlets at http://gallery.zimbra.com
§ Can be easily completely rebranded
Application Functionality § Rich functionality in web and desktop client e.g. Zimbra Desktop
“Slick, powerful, and much more extensible than MS Outlook ever
dreamed of being.” - Matt Asay, CNET
§ Index/search of messages & several hundred different attachment
types
§ Can preview and add calendar appointments from an email
§ Many Zimlets to enhance functionality
25 Confidential

26. Scoring Your Applications - Summary
TM
End User Location/Device independent access
Open Applications
Application Functionality Depends on client
Administrator Deployment
Operations
Lifecycle management
Data Center Application portability
High availability
Backup Policy
Scalability (storage etc.)
= None = Medium = High
26 Confidential

27. ADMINISTRATOR
27 Confidential

28. Scoring Your Applications – Administrator
Administrator Deployment § Hosted or On-Premise
§ Traditional install or virtualized
§ Dedicated but no true multi-tenant solution
Operations
Lifecycle management
28 Confidential

29. Scoring Your Applications – Administrator
Administrator Deployment § Hosted or On-Premise
§ Traditional install or virtualized
§ Dedicated but no true multi-tenant solution
Operations § Limited web admin GUI, need to use admin client
(not supported on Mac)
§ Limited SOAP API (GroupWise object API uses
COM so limited to Windows)
§ For support, need to be familiar with the
functionality differences across the GroupWise
clients and the web access
Lifecycle management
29 Confidential

30. Scoring Your Applications – Administrator
Administrator Deployment § Hosted or On-Premise
§ Traditional install or virtualized
§ Dedicated but no true multi-tenant solution
Operations § Limited web admin GUI, need to use admin client
(not supported on Mac)
§ Limited SOAP API (GroupWise object API uses
COM so limited to Windows)
§ For support, need to be familiar with the
functionality differences across the GroupWise
clients and the web access
Lifecycle management § Upgrades are time consuming – O/S and
Application are separate upgrades
30 Confidential

31. Zimbra Deployment Options
Cloud Options
VMware vCloud Service
Provider Partners
Portability
On Premise Options
Application
Availability Backup Continuity
vServices
vSphere Infrastructure Hardware Virtual Appliance
31 Confidential

32. Scoring Your Applications – Administrator
TM
Administrator Deployment § Hosted through a partner or On-Premise
§ Traditional, Virtualized or a Virtual Appliance
§ Dedicated or Multi-Tenant
§ Same software for 25 users or 25 million users
§ Zimbra Appliance ‘Install to Inbox’ <10 minutes
Operations
Lifecycle management
2 Nustats
32 Confidential

33. Scoring Your Applications – Administrator
TM
Administrator Deployment § Hosted through a partner or On-Premise
§ Traditional, Virtualized or a Virtual Appliance
§ Dedicated or Multi-Tenant
§ Same software for 25 users or 25 million users
§ Zimbra Appliance ‘Install to Inbox’ <10 minutes
Operations § Administration through the web – anywhere/
anytime, or with SOAP API or command line
§ Virtual Appliance has been designed to have a
simplified task-based UI
§ Uptime is measured in YEARS not weeks “Happy
Zimbra admin for almost 3 years now – 767 days
uptime on my server!” 2
Lifecycle management
2 Nustats
33 Confidential

34. Scoring Your Applications – Administrator
TM
Administrator Deployment § Hosted through a partner or On-Premise
§ Traditional, Virtualized or a Virtual Appliance
§ Dedicated or Multi-Tenant
§ Same software for 25 users or 25 million users
§ Zimbra Appliance ‘Install to Inbox’ <10 minutes
Operations § Administration through the web – anywhere/
anytime, or with SOAP API or command line
§ Virtual Appliance has been designed to have a
simplified task-based UI
§ Uptime is measured in YEARS not weeks “Happy
Zimbra admin for almost 3 years now – 767 days
uptime on my server!” 2
Lifecycle management § Zimbra Appliance has automated and configurable
notification and installation of new software and
security updates for the application and operating
system
2 Nustats
34 Confidential

35. Scoring Your Applications - Summary
TM
End User Location/Device independent access
Open Applications
Application Functionality Depends on client
Administrator Deployment
Operations
Lifecycle management
Data Center Application portability
High availability
Backup Policy
Scalability (storage etc.)
= None = Medium = High
35 Confidential

36. DATA CENTER
36 Confidential

37. Scoring Your Applications – Data Center
Data Center Application portability § Application is not portable, cannot easily migrate
between on-premise and hosted solution or
between hosted solutions
High availability
Backup Policy
Scalability (storage etc.)
3 Gartner
37 Confidential

38. Scoring Your Applications – Data Center
Data Center Application portability § Application is not portable, cannot easily migrate
between on-premise and hosted solution or
between hosted solutions
High availability § Use High Availability feature in GW Monitor (just
restarts agents on a Linux server)
§ Leverage Xen or VMware
Backup Policy
Scalability (storage etc.)
3 Gartner
38 Confidential

39. Scoring Your Applications – Data Center
Data Center Application portability § Application is not portable, cannot easily migrate
between on-premise and hosted solution or
between hosted solutions
High availability § Use High Availability feature in GW Monitor (just
restarts agents on a Linux server)
§ Leverage Xen or VMware
Backup Policy § Backup tools are included and often enterprise
customers use third party solutions
Scalability (storage etc.)
3 Gartner
39 Confidential

40. Scoring Your Applications – Data Center
Data Center Application portability § Application is not portable, cannot easily migrate
between on-premise and hosted solution or
between hosted solutions
High availability § Use High Availability feature in GW Monitor (just
restarts agents on a Linux server)
§ Leverage Xen or VMware
Backup Policy § Backup tools are included and often enterprise
customers use third party solutions
Scalability (storage etc.) § To scale storage in a cost effective manner will
require additional purchase of Novell File
Management Suite
§ GroupWise customer base is slowly being eroded 3
and is mostly being used by departmental
organizations and small to mid-size companies
3 Gartner
40 Confidential

41. Scoring Your Applications – Data Center
TM
Data Center Application portability § Zimbra Appliance is portable and organizations
can choose the best deployment model to fit their
business and have the flexibility to change –
move from on-premise to hosted or between
hosted providers
High availability
Backup Policy
Scalability (storage etc.)
41 Confidential

42. Scoring Your Applications – Data Center
TM
Data Center Application portability § Zimbra Appliance is portable and organizations
can choose the best deployment model to fit their
business and have the flexibility to change –
move from on-premise to hosted or between
hosted providers
High availability § Zimbra is optimized for VMware vSphere and is
proven to be a complete, scalable and effective
high availability (HA) & disaster recovery (DR)
solution
§ Integration with heartbeat monitoring
§ Zimbra Collaboration Appliance (ZCA) is
packaged with Hyperic agents for monitoring
Backup Policy
Scalability (storage etc.)
42 Confidential

43. Scoring Your Applications – Data Center
TM
Data Center Application portability § Zimbra Appliance is portable and organizations
can choose the best deployment model to fit their
business and have the flexibility to change –
move from on-premise to hosted or between
hosted providers
High availability § Zimbra is optimized for VMware vSphere and is
proven to be a complete, scalable and effective
high availability (HA) & disaster recovery (DR)
solution
§ Integration with heartbeat monitoring
§ Zimbra Collaboration Appliance (ZCA) is
packaged with Hyperic agents for monitoring
Backup Policy § Backup is included and often enterprise
customers use third party solutions
Scalability (storage etc.)
43 Confidential

44. Scoring Your Applications – Data Center
TM
Data Center Application portability § Zimbra Appliance is portable and organizations
can choose the best deployment model to fit their
business and have the flexibility to change –
move from on-premise to hosted or between
hosted providers
High availability § Zimbra is optimized for VMware vSphere and is
proven to be a complete, scalable and effective
high availability (HA) & disaster recovery (DR)
solution
§ Integration with heartbeat monitoring
§ Zimbra Collaboration Appliance (ZCA) is
packaged with Hyperic agents for monitoring
Backup Policy § Backup is included and often enterprise
customers use third party solutions
Scalability (storage etc.) § Zimbra is scalable to millions of users (large
service provider customers)
§ Hierarchical storage management to optimize
storage and lower storage costs
44 Confidential

45. Scoring Your Applications - Summary
TM
End User Location/Device independent access
Open Applications
Application Functionality Depends on client
Administrator Deployment
Operations
Lifecycle management
Data Center Application portability
High availability
Backup Policy
Scalability (storage etc.)
= None = Medium = High
45 Confidential

46. Example of Novell GroupWise vs. Zimbra Costs
Novell GroupWise on Linux & ZCS Professional on Linux
100 users Priority Maintenance & Premium SnS
Application License Cost (perpetual) $14,300.00 $6,300.00
Application Software & Maintenance Cost (3yrs) $10,800.00 $3,212.00
Server O/S $0.00 $0.00
Server O/S Subscription for Support & Maintenance (3yrs) $0.00* $3,897.00
Client License $0.00 $0.00
Total 3-year TCO $25,100.00 $13,409.00
Total 3-year TCO/user $251.00 $134.09
Total Annual Cost/user $83.67 $44.70
Total Monthly Cost/user $6.97 $3.72
Zimbra Savings over Novell GroupWise over 3 years 47% with ZCS Professional and Premium SnS**
Zimbra Savings over Novell GroupWise over 3 years 57% with ZCS Standard and Premium SnS**
* GroupWise comes with SLES entitlement and if Zimbra is used with vSphere it can also come with SLES entitlement.
**ZCS Standard is also available and for 100 users would be $4500.00 instead of $6300.00 for ZCS Professional. Currently
only difference between ZCS Professional and ZCS Standard is that ZCS Professional supports the Outlook Client
46 Confidential

47. Zimbra Migration Tools and Training
Zimbra Novell Migration Tool
Please contact Zimbra for the Novell GroupWise migration tool:
sales@zimbra.com
Zimbra Training
For more info:
http://zimbra.com/support/training.html
47 Confidential

48. Agenda
§ Introduction
• Market Trends
• Brief Overview on Zimbra
§ Competitive Overview
48 Confidential