1. KHUSNHNOOD AHMED
House No. 99 /c gulfhasha Colony
Jung Road Faisal Abad, Pakistan
Telephone : +92 - 412 – 657721
OBJECTIVE
Seeking a position in a dynamic organization that will utilize my strong academic background
and organization ability, as well as providing ample opportunities for career growth.
PERSONAL INFARMATION
Father’s Name : Maqsood Ahmed
Date of Birth : January 12, 1973
Religion : Islam
Nationality : Pakistani
Marital Status : Married
Language : Urdu, English & Arabic
Passport No. : H-095309
Driving License : Holding Saudi driving license
PRESENT ADDRESS
Holiday Villa Madinah
Kingdom of Saudi Arabia
Mob. + 966-0554524296

2. ACADEMIC RECORD
B.A ( Bachelor of arts )
G.C. Collage Faisal Abad
COMPUTER KNOWLEDGE
Fully literate in latest window 98/2000 based software and fully conversant with Microsoft
Office packages.
Operating E-mail & Internet browsing
ROFESSIONAL EXPERIENCE
AssistantFrontOffice Manager( Holiday Villa Madinah )
.
• Assist in the day-to-day operation of the hotel Front Office.
• Supervisor the operational activities of the hotel front desk within hotel guidelines
to provide the highest standard of courteous service while permitting acceptable
profit levels.
• Assign, coordinate, and supervise work activities of Front Desk Agents.
• Ensure work is complete to include, shift closing, room deposits, refunds and
rebates.
• Train and develop Front Desk agent. Prepare staffing schedules, complete
payroll, and monitor labor costs budget figures.
• Prepare and conduct Front Desk meetings and resolve issues.
• Perform house counts and review daily arrivals. Identify potential problems with
rooms, activity and take appropriate action.
• Provide information and direction to staff to achieve 100% occupancy.
• Review and resolve accounts and house keeping discrepancies.
• Prepare shift briefing to communicate activities, short take training and any
problem and have special information to the next shift.
• Take the personal responsibility for correction customer service problems.

3. Work Activities
• Coordinating the entire operation of the restaurant during scheduled shifts.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the company's uniform standards.
• Meeting and greeting customers and organizing table reservations.
• Advising customers on menu and wine choice.
• Recruiting, training and motivating staff.
• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
• maintaining high standards of quality control, hygiene, and health and safety.
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash as required.
• Helping in any area of the restaurant when circumstances dictate.
FrontOffice Supervisor ( Radhwa Holiday Inn Yanbu )
• Assist the front office manager in ensuring the smooth and efficient day to day
operation of the Front Desk including Reservation and Bell desk.
• Provide excellent customer service as per the standards of the hotel, and
assist in situations to ensure customer satisfaction.
• Ensure guest requests, inquiries and concerns are addressed and completed
in a manner.
• Assisting with the delivery and execution of the prefer loyalty program
including amenities, guest welcome letter and profile updating.
• Reviewing guest special request and ensure they are met or exceeded.
• Assisting in the administration and management of the Front Office, including
, but not limited to payroll and scheduling.
• Assist in providing staff with on going coaching, training and development.
• Coordinate hotel emergency procedures within the scope of defined plans.
• Prepare reports, handle special projects and assignments as required.
• Working with all Hotel departments to ensure we meet or exceed guest
expectations and all guest billing is accurate and up to date at time of
departure.

4. RECEPTIONIST
I have also to function as reception during the night. To record all the communication
and remarks in the log book and take note of their remarks.
RESPONSIBILITIES
• Telephone Operating
• Making Reservation & Confirmations
• Check-In & Check-Out
• Operating POS & FOS system
• Cashiering
RADHWA HOLIDAY INN - YANBU
NIGHT AUDITOR
From March 2002 until 2006
Working with Radhwa Holiday Inn Yanbu K.S.A. in the capacity of Night auditor job
involves the nightly checking of guest folios and all operation done during he night and
taking trail guest folios.
I am responsible to post all room rental and all other charges not yet posted to verify
and register all charges vouchers flowing from the different department with he various
summarize and to register all charge voucher that was omitted and cost them on the
machine and takes a reading department. I have to check the trial balance at the closing
of operations and ensure that the total of each folio is correct and to prepare list of the
those accounts exceeding the limit established by he hotel management.
y job involves the close monitor of all front office and restaurant cashiers on morning
duty have arrived on time and in case of absence or delay to insure the position is
covered until the arrival of the income auditor. I am responsible for the checking of
guest safe deposit inventory prepared by the front office cashier and check the traffic
sheet of the different departments agree with the position on guest folios and to
compare the amounts of the charge vouchers with those posted in the machine to
ascertain their agreement. Also to ensure that the total of telephone charge vouchers in
sequence order balances at the same time with summary of the switchboard as well as
the machine reading then to prepare a summary for all fax massage in the same
manner as above. To check that the total of guest laundry and valet charge vouchers

5. agree with summaries as well as the total of the machine. I have to check the restaurant
and bar totals agree with the total on the restaurant and bars daily report, in case any
cheque appears in the summary of the restaurant cashiers but is missing or has not
been
posted on guest folios, I have to find and post.
Training & Development
Attended the following Training & Development programs organized by the Company.
• Can-Do Experiences (Guest Focused Services)
• Be My Guest
• Up selling Technique at Front Office
• Certificate of training and development ( Can-D0 Experiences Team )
• Certificate of training and development( Can-Do Experiences Merchant of
Venice Service Re Cover.
• Certificate of Training First Aid By Al – Ansari Poly Clinic
• Can Do Experience – Positive Attitude
Achievements
• Selected as the Employee of the year for the year 2002
• Selected as the best smile of the week for the week 45 during 2003
• Selected as the Can-Do of the Month for the Month February , 2005