1. Jose L. Santana
702–296-8433  santanaj01@aol.com  6456 W. Eldorado Ln  Las Vegas, NV 89139
Experience
Daily Management Resorts, The Grandview at Las Vegas | Laundry Manager Feb. 2011 –
Present
Manage operational functions for the laundry department on a daily basis. Schedule employees to their assigned task
and track time off and payroll hours. Manage and monitor departmental budgets through maintaining par levels and
direct purchases of linen and housewares. Supervise employees to ensure their alertness to all their duties and adhere
to company policies and procedures regarding safety, health and welfare of property. Manage performance, feedback,
recognition and employee training.
Aria Resort and Casino, Las Vegas | Assistant Executive Housekeeper Nov. 2009 –
Nov. 2010
Manage the department functions on a shift basis. Conduct Performance evaluations in accordance with property and
company guidelines; maintain employee files. Manage Human Resources responsibility, which include: creating a
work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee
satisfaction. Participate in quality hiring, staff training and process that encompasses the company’s diversity
commitment. Coordinate turndown services and other special requests made by VIP services and guests. Proactively
seek to provide and refine luxury service to ensure guest satisfaction. Meet demands of a fast paced environment by
using good judgment and ability to multitask.
The Westin Hotel and Casino | F&B, Banquet Food Server Nov. 2006 – Oct.
2009
Greet guest in a positive, friendly manner and make them feel welcomed. Consistently follow sequence of service
utilizing all proper procedures standardize by the banquet management. Maintain cleanliness and accuracy of
assigned areas.
Palms Resort | F&B, Banquet Food Server Nov. 2001 – Oct.
2009
Greet guest in a positive, friendly manner and make them feel welcomed. Consistently follow sequence of service
utilizing all proper procedures standardize by the banquet management. Maintain cleanliness and accuracy of
assigned areas.
Alexis Park Resort | Assistant Director of F&B April 2000 – June
2001

2. 2
MGM Grand, Las Vegas | Casino Accounting Supervisor Feb. 1999 – Nov.
2009
Responsible for ensuring timely posting of daily journal entries. Review department operations and recommend
enhancements to improve effectiveness and efficiency. Responsible for challenging integrity of audit detail and end
products to ensure compliance accuracy and effectiveness. Responsible for month end closing to include posting of
month end journals and reconciling balance sheet accounts. Support Assistance Casino Controller with analysis and
challenging projects. Maintain and supervise document procedure for all casino accounting functions performed.
Rio Hotel and Casino | Casino Accounting Clerk May 1995 – Feb.
1999
Discovery Auto Sales, Las Vegas | Salesman May 1993 – April
1995
Gaseteria Company, New York City | Gas Station Manager Aug. 1990 – April
1993
Banco Hipotecario Unido, Dominican Republic | Business Manager June 1985 –
Aug. 1990
Education
Universidad Tecnologica De Santiago, Dominican Republic | BSBA – Accounting June
1985
Additional Coursework/Certification: Internal Auditing, International Business, Customer Service Certification
Skills
Fluent in English and Spanish | Software; AS400, Stratus, OPERA, Microsoft Office